ICT Operations Service Manager

County Durham & Darlington NHS Foundation Trust

This job is now closed

Job summary

An exciting opportunity has arisen to appoint an experienced and motivated individual in the post of ICT Operations Service Manager for a period of 6 months on a secondment basis.

The successful candidate will manage and develop the provision of ICT support services and an effective ICT estate used by over 8500 staff across 78 sites in a busy 24 hour acute emergency care environment.

You will be part of a large and experienced Health Informatics Department which has a record of implementing new and exciting technologies to support the delivery of business and clinical services.

You will be highly experienced in managing the delivery of ICT Support to a large and diverse user base, both user facing and back end infrastructure.

Reporting to the Head of ICT, and working closely with the Infrastructure Services Manager, you will have management responsibility for the development and provision of ICT Services across the Trust.

This post has a requirement to perform on call as part of a rota.

Main duties of the job

Lead on the development and maintenance of ICT support and procurement services across the Trust.

Support the development of the Trusts strategic approach to the implementation of ICT services.

Manage the provision of ICT support services across the Trust.

Act as an escalation point for complex problems from within the ICT Team.

Management of computer room, datacentre facilities.

Ensure effective customer service to ICT users across the trust.

Issue advice and guidance on complex ICT issues to service users and IT staff.

Deputise for the Head of ICT.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post.

Full Job Descriptions can be found in the adverts supporting documents

Date posted

20 February 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£53,755 to £60,504 a year

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

C9439-25-0156

Job locations

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

Job description

Job responsibilities

The role involves leading the development, maintenance and management of the Trust's ICT support service as well as elements of the Trust's ICT infrastructure and IT Security.

The position manages of team of approximately 25 staff, supporting approximately 9000 Trust users.

Key responsibilities include managing budgets (capital and revenue) and providing 2nd and 3rd line technical support for complex ICT issues. The role involves deputising for the Head of ICT, participating in on-call rotas and maintaining security across a number of ICT systems.

Job description

Job responsibilities

The role involves leading the development, maintenance and management of the Trust's ICT support service as well as elements of the Trust's ICT infrastructure and IT Security.

The position manages of team of approximately 25 staff, supporting approximately 9000 Trust users.

Person Specification

Qualifications

Essential

Educated to degree level or equivalent qualifications or experience in relevant subjects and fields, with at least 5 years supporting and managing ICT environments.

Desirable

Relevant industry standard qualifications.
ITIL Awareness or certification.

Experience

Essential

5 years management experience at a senior level.
Experience in the provision of a complex data and voice infrastructure, using a number of different and interconnected technologies.
Experience in the provision and management of an enterprise class IT security platform.

Desirable

Wide experience of health service operations and health informatics.
Prince 2 Project management experience.

Special Skills and Knowledge

Essential

Knowledge and understanding of networking hardware and software tools, including datacenter technologies.
Knowledge and understanding of virtual server environments.

Desirable

Specialist technical knowledge of best practice in the field.

Person Specification

Qualifications

Essential

Educated to degree level or equivalent qualifications or experience in relevant subjects and fields, with at least 5 years supporting and managing ICT environments.

Desirable

Relevant industry standard qualifications.
ITIL Awareness or certification.

Experience

Essential

5 years management experience at a senior level.
Experience in the provision of a complex data and voice infrastructure, using a number of different and interconnected technologies.
Experience in the provision and management of an enterprise class IT security platform.

Desirable

Wide experience of health service operations and health informatics.
Prince 2 Project management experience.

Special Skills and Knowledge

Essential

Knowledge and understanding of networking hardware and software tools, including datacenter technologies.
Knowledge and understanding of virtual server environments.

Desirable

Specialist technical knowledge of best practice in the field.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.