Ophthalmology Failsafe Officer

Job summary

To work in conjunction with the ophthalmology multi-disciplinary team and key stakeholders to ensure that disease pathways and patient flow is continuously monitored against the requirements outlined with the national guidance.

Responsible for the input and production of data to ensure patient treatments are timely and within required standards.

Coordinate cancellations/DNAs through direct contact with patients to reduce the number of missed attendances and prevent lost to follow-up, ensuring that patient vison is maintained through regular attendance.

Provide failsafe systems to ensure timely treatment and continually monitor the treatment pathway.

Main duties of the job

Oversee the patient appointment system, and coordinate treatment pathways

Work as part of the multidisciplinary team to ensure the smooth running of the service, ensuring a quality patient journey within national guidelines

Responsible for ensuring patient appointments are timely and in line with Diabetes service framework guidelines

Provide vital links between treatments, rehabilitation Low Vision Aids (LVA) support for better integration of care by liaising with clinicians and managers to ensure support is given to patients

Attend to patients who are in the diabetic service; to ensure patients are contacted regarding their appointments and that all system/spreadsheets are kept up to date

To support new and/or less experienced staff, as required

Supervise work experience students and apprentices requiring experience of office work

To provide cover as required during absence of colleagues

Ensure that the confidentiality of patient information is adhered to at all times to ensure compliance to Trust and National policy.

Ensure all Trust and department policies and procedures adhered to at all times.

Promote positive customer care for patients and staff

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post.

Full Job Descriptions can be found in the adverts supporting documents

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

---

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

---