Job summary
An exciting opportunity for someone who has experience in
managing cancer patient pathways, either as part of a cancer services team or
another speciality to join our team in Cancer Services.
This post is a fixed term post for 12 months, full time 37.5
hours and will be based at Darlington Memorial Hospital or University Hospital
of North Durham but you may be required to be based in the office on the
alternative site one day a week.
Our team is currently working under Agile
working agreements, working a mix of on-site and remotely from their home base
and once fully trained the post holder will also adopt this working pattern.
Main duties of the job
Your primary responsibilities will be to track and navigate
cancer patients through their pathway to ensure that they are diagnosed and
treated within relevant timescales. You
will ensure effective co-ordination of pathways for patients with suspected or
diagnosed cancer and that information is recorded accurately for Cancer Waiting
Times targets. You will ensure that a patient's journey is seamless and will
make a valuable contribution to the improvement of both quality and experience.
You will provide comprehensive administrative
support for Cancer Site-Specific MDT meetings, collating lists of patients to
be discussed and collecting information required. You will need to work to
tight deadlines so that MDT members are notified in advance and can prepare for
their role in the meeting. Confidence to control the use of video conferencing
systems and to record clinical decisions live in the MDT meetings is essential
so you will be confident in your knowledge and spelling of medical terminology
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post.
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
Our team ensures that patients are tracked through their
pathway, we monitor and escalate with core services such as Radiology,
Pathology, Chemotherapy, Booking and Waiting List staff so excellent
interpersonal and communication skills will be vital.
Identify patients who may breach waiting time targets and
take appropriate action to escalate this to Cancer Services Management team and
appropriate Service Managers responsible for the area where the delay in the
patients pathway is apparent. The escalation policy should be used to
facilitate appropriate escalation at each point in the patient journey.
Utilise Trust information systems for the recording of all
cancer patients who come into the Trust, liaising with departments providing
care and core services to ensure that planned patient treatment progresses
smoothly and in a timely manner.
Actively monitor waiting times for individual cancer
patients to ensure targets are not breached by negotiating patient management
arrangements with responsible staff.
Be responsible for escalation of any cancer pathway which
may breach the cancer waiting times standards
Collect data relating to diagnosed cancer patients and
prepare statistical reports.
Ensure clinical teams understand and apply national data
definitions and are able to use the Trusts cancer information systems.
Coordinate service improvement to streamline the patient
journey and improve the quality of patient care.
Coordinate complex MDT meetings in accordance with quality
standards.
Be responsible for the provision of direct line
management and supervision of Cancer Pathway Supports Officer and Cancer
Pathway Assistants.
Job description
Job responsibilities
Our team ensures that patients are tracked through their
pathway, we monitor and escalate with core services such as Radiology,
Pathology, Chemotherapy, Booking and Waiting List staff so excellent
interpersonal and communication skills will be vital.
Identify patients who may breach waiting time targets and
take appropriate action to escalate this to Cancer Services Management team and
appropriate Service Managers responsible for the area where the delay in the
patients pathway is apparent. The escalation policy should be used to
facilitate appropriate escalation at each point in the patient journey.
Utilise Trust information systems for the recording of all
cancer patients who come into the Trust, liaising with departments providing
care and core services to ensure that planned patient treatment progresses
smoothly and in a timely manner.
Actively monitor waiting times for individual cancer
patients to ensure targets are not breached by negotiating patient management
arrangements with responsible staff.
Be responsible for escalation of any cancer pathway which
may breach the cancer waiting times standards
Collect data relating to diagnosed cancer patients and
prepare statistical reports.
Ensure clinical teams understand and apply national data
definitions and are able to use the Trusts cancer information systems.
Coordinate service improvement to streamline the patient
journey and improve the quality of patient care.
Coordinate complex MDT meetings in accordance with quality
standards.
Be responsible for the provision of direct line
management and supervision of Cancer Pathway Supports Officer and Cancer
Pathway Assistants.
Person Specification
Qualifications
Essential
- GCSEs grade A-C (or 9-4) in English and Maths or equivalent qualifications e.g. Level 2 in either/or Functional Skills/BTEC/City & Guilds/NVQ/Key Skills
- NVQ 3 / 4 or equivalent experience in a relevant area, e.g., Business
- Administration / Healthcare
- Secretarial / Administrative training and experience
Desirable
- Qualified to Level 4 NVQ or above
Special Skills and Knowledge
Essential
- Ability to take live and accurate summary decisions at clinical meetings where the decisions are projected live to other attendees.
- Sound knowledge of medical terminology, particularly relating to the diagnosis and treatment of cancer patients.
- Sound knowledge of the Cancer Waiting Times targets and their application to the
- management of patient pathways across all tumour sites
- Confidence to work and communicate with staff at all levels in the organisation and to challenge performance against targets where appropriate.
- Ability to work independently without direct supervision.
- Ability to work effectively as a member of several team
- Computer literacy ability to use a wide variety of systems.
- Demonstrate ability to work to specific deadlines.
- Demonstrate the ability to solve problems and take appropriate action.
- Ability to organise and prioritise own workload and that of a small team.
- Ability to contribute to the improvement of patient pathways through use of service improvement techniques.
-
- Ability to follow policy and procedure guidance and to make a proactive contribution to the development of these
Desirable
- Knowledge of appropriate legislation with regards to sharing patient and staff data and protecting confidentiality
Experience
Essential
- Previous administrative experience within the NHS
- Previous experience of working in the NHS in a role relating to cancer patient pathways
Desirable
- Previous experience of supervising staff
- Previous experience of training / coaching
Person Specification
Qualifications
Essential
- GCSEs grade A-C (or 9-4) in English and Maths or equivalent qualifications e.g. Level 2 in either/or Functional Skills/BTEC/City & Guilds/NVQ/Key Skills
- NVQ 3 / 4 or equivalent experience in a relevant area, e.g., Business
- Administration / Healthcare
- Secretarial / Administrative training and experience
Desirable
- Qualified to Level 4 NVQ or above
Special Skills and Knowledge
Essential
- Ability to take live and accurate summary decisions at clinical meetings where the decisions are projected live to other attendees.
- Sound knowledge of medical terminology, particularly relating to the diagnosis and treatment of cancer patients.
- Sound knowledge of the Cancer Waiting Times targets and their application to the
- management of patient pathways across all tumour sites
- Confidence to work and communicate with staff at all levels in the organisation and to challenge performance against targets where appropriate.
- Ability to work independently without direct supervision.
- Ability to work effectively as a member of several team
- Computer literacy ability to use a wide variety of systems.
- Demonstrate ability to work to specific deadlines.
- Demonstrate the ability to solve problems and take appropriate action.
- Ability to organise and prioritise own workload and that of a small team.
- Ability to contribute to the improvement of patient pathways through use of service improvement techniques.
-
- Ability to follow policy and procedure guidance and to make a proactive contribution to the development of these
Desirable
- Knowledge of appropriate legislation with regards to sharing patient and staff data and protecting confidentiality
Experience
Essential
- Previous administrative experience within the NHS
- Previous experience of working in the NHS in a role relating to cancer patient pathways
Desirable
- Previous experience of supervising staff
- Previous experience of training / coaching
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
