Digital Health Support Officer

County Durham & Darlington NHS Foundation Trust

The closing date is 31 January 2025

Job summary

Due to an expansion of the Digital Health Team we are incredibly excited to advertise for a new Digital Health Support Officer. The purpose of this role is to participate in the implementation, management and training of Health Informatics solutions to clinical staff in relation to Digital and mobile technology including the Electronic Patient Record (EPR) to support improvements in patient safety and quality within County Durham & Darlington NHS Foundation Trust. We welcome all applicants who meet the critertia to join an innovative and forward thinking Digital Health Team.

Main duties of the job

Support the Digital Specialist Nurse Service in the delivery of the service and to fully participate in the implementation, management and training of electronic solutions within digital health. The role of this job will heavily feature the delivery of EPR training both formally and at the elbow across the organisation from classroom based to on the ward supporting clinicians.

To use specialist clinical knowledge of clinical processes to deliver a multitude of education packages across the Trust at all sites in relation to the electronic patient record both electronically or face to face. This role will cover all aspects of the EPR following the patient journey from birth to death. We require individuals from a wide range of backgrounds who have a keen interest in supporting the organisation with digital solutions. An interest in a particular aspect of the EPR would be welcomed, for example, knowledge of the Accident and Emergency EPR, Ward based EPR or specialist such as Maternity or Pediatrics. Will provide a professional advice in relation to the solutions used across the organisation through at the elbow support and respond to any requests for assistance.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post.

Full Job Descriptions can be found in the adverts supporting documents

Date posted

17 January 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

C9439-25-0053

Job locations

University Hospital Of North Durham

North Road

Durham

DH1 5TW

Job description

Job responsibilities

To actively support the implementation and governance process of electronic solutions under the direction of the Digital Health Teams including Digital Matron and Digital Specialist Nurses.

This will include, but is not limited to:

o Assist with the organisation, co-ordination and planning of a schedule of training

o Delivery of a multitude of education programmes focused on the electronic patient record to a diverse target audience in a range of settings such as formal training classroom based, junior doctor forums, engagement events, team meetings and our biggest focus of at the elbow training. Delivering real time education in a clinical setting ensuring our staff are adequately trained and up to date.

o Help to build and write teaching plans to suit the needs of the teaching situation and identify candidates who require additional support and ensure this is provided in a manner that encourages learning.

o Work in a manner that allows education delivery to all clinical staff this will include weekend and night shift working

o Participate in training needs analysis.

o Act as custodian for digital solutions provided to the clinical teams, ensure it is in good working order, co-ordinate the maintenance of equipment and maintain a database of the equipment.

o To be a first point of contact for the care groups in relation to product troubleshooting

o To work clinically alongside registered and non-registered clinical staff supporting the introduction of digital projects, demonstrating clinical competence.

o Ensure clinical competence is maintained and, when working in clinical areas, ensure that you respond in a timely manner to meet patient needs and ensure excellent standards of clinical care are provided to patients.

o Recognise limitations in clinical knowledge and skills and never undertake tasks which are not within the role of the Digital Health Support Officer.

o Exercises clinical judgement in response to emergency actions whilst undertaking duties in clinical environments and understands the underlying Trust Policies and Procedures.

o To enhance clinical engagement through effective communication.

o Clinical audit and data gathering to provide appropriate information to the Digital Matrons/Digital Specialist Nurses when required.

o Check progress against agreed targets highlighting where improvements are required

o Ensure accurate database is maintained with regard to training records, achievement and updates in accordance with project milestones

o Attend Essential Training as scheduled, comply with regular appraisals and flexibility needs of the team.