Job summary
An opportunity has arisen for a full time Ward Clerk within
County Durham & Darlington NHS Foundation Trust based at University
Hospital North Durham.
The purpose of the role is to provide general clerical,
administrative and reception duties to the Acute Medical Unit.
The successful applicant will be expected to work both as
part of a team and to use their own initiative and work unsupervised to ensure
the effective co-ordination of duties.
Previous clerical experience and knowledge of
the healthcare environment is essential.
Main duties of the job
To provide administrative and clerical support to the Acute
Medical Unit to facilitate the efficient functioning of the service.
Working 12 hours day shifts ensures continuity of care.
Welcoming patients and visitors onto the Acute Medical Unit
ensuring a friendly, kind, caring introduction.
Working along side a friendly welcoming team to
ensure patients receive the very best experience.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager.
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks.
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented.
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post.
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
To undertake a full range of reception duties as requested
by line manager.
To liaise with consultants, secretaries and other support
services to ensure that patient enquiries and appointments are dealt with in an
efficient manner.
To deal with telephone and visitor enquiries; taking
messages as appropriate and referring calls and enquiries to the most
appropriate person.
To meet and greet all visitors to the department,
ascertaining the purpose of the visit whilst ensuring that confidentiality is
always maintained.
Undertake the administration of admissions, transfers and
discharge of patients in real time using the appropriate systems.
To participate in the validation of system data to ensure
that the data held is up-to-date, accurate and recorded appropriately; to
support the monitoring of the Trust targets and adherence to the varying
policies and procedures; including VTE assessment and Electronic Discharge
Letter monitoring.
To ensure work areas are kept clean, tidy, and welcoming at
all times.
To contribute to prudent stock control/maintenance.
To be aware of resource constraints and the importance of
working within budget.
Any other duty as requested by the nurse in charge of the
department within the scope of the role.
Job description
Job responsibilities
To undertake a full range of reception duties as requested
by line manager.
To liaise with consultants, secretaries and other support
services to ensure that patient enquiries and appointments are dealt with in an
efficient manner.
To deal with telephone and visitor enquiries; taking
messages as appropriate and referring calls and enquiries to the most
appropriate person.
To meet and greet all visitors to the department,
ascertaining the purpose of the visit whilst ensuring that confidentiality is
always maintained.
Undertake the administration of admissions, transfers and
discharge of patients in real time using the appropriate systems.
To participate in the validation of system data to ensure
that the data held is up-to-date, accurate and recorded appropriately; to
support the monitoring of the Trust targets and adherence to the varying
policies and procedures; including VTE assessment and Electronic Discharge
Letter monitoring.
To ensure work areas are kept clean, tidy, and welcoming at
all times.
To contribute to prudent stock control/maintenance.
To be aware of resource constraints and the importance of
working within budget.
Any other duty as requested by the nurse in charge of the
department within the scope of the role.
Person Specification
Special Skills & Knowledge
Essential
- Computer literacy and keyboard skills.
- Organisational skills.
- Ability to prioritise.
- Understanding of data protection.
- Excellent verbal and written communication skills.
- Confident telephone manner.
Desirable
- Ability to understand medical terminology.
- Ability to converse with all levels of authority.
Special Requirements
Essential
- Flexible, dependable, punctual, empathetic, tactful and sensitive.
- Clear, legible handwriting.
- Friendly persona.
- Able to work as part of a team.
- Able to use own initiative and work unsupervised.
Experience
Desirable
- Previous experience in a healthcare setting.
Qualifications
Essential
- High standard of numeracy and literacy.
Person Specification
Special Skills & Knowledge
Essential
- Computer literacy and keyboard skills.
- Organisational skills.
- Ability to prioritise.
- Understanding of data protection.
- Excellent verbal and written communication skills.
- Confident telephone manner.
Desirable
- Ability to understand medical terminology.
- Ability to converse with all levels of authority.
Special Requirements
Essential
- Flexible, dependable, punctual, empathetic, tactful and sensitive.
- Clear, legible handwriting.
- Friendly persona.
- Able to work as part of a team.
- Able to use own initiative and work unsupervised.
Experience
Desirable
- Previous experience in a healthcare setting.
Qualifications
Essential
- High standard of numeracy and literacy.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
