Job summary
A hugely exciting business support manager role within the
ground breaking, multi award winning regional Fresh and Balance tobacco and
alcohol programme.
This post will be responsible for providing business
support, team co-ordination and performance and finance monitoring / reporting
for the Fresh and Balance Tobacco and Alcohol denormalisation programme and
will also support the North East and North Cumbria ICS (NENC ICS) Smokefree NHS
programme team based with Fresh. Responsible for senior team administration and
secretarial support to whole team.
This is a pivotal role relying on close working
relationships with the whole Fresh and Balance team and Smokefree NHS Team and
their partners.
To find out more about the post email
Lisa.Holland@fresh-balance.co.uk or ring 07823536532
Main duties of the job
The post holder will coordinate all aspects of business
management, including financial process, procurement, performance monitoring, Service
Level Agreement management reporting and evaluation on a wide-range of complex
issues. Undertaking proactive admin service with strong business management you
will also support the demands for high quality, timely data and information for
host NHS Trust, lead commissioner / core funders of the programme and key
stakeholders.
This will be a busy role in which you will be required to
priorities your workload, be able to adapt quickly in an ever-changing
environment and meet strict national, regional and local deadlines. You will
need to use initiative to a significant level often working without direct
supervision but within agreed guidelines of the Fresh and Balance Strategic
Partnerships Manager.
As the principle point of contact, you will be involved
in almost all aspects of the governance, business, operational and personnel
management of the regional tobacco and alcohol programme and also key areas of
delivery of the Smokefree NHS programme. This will require high levels of
integrity and discretion.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post.
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
The role involves working in a fast paced environment,
providing a comprehensive, effective and efficient business suport function, to
a small regional team who cover multiple strands of activity.
As the principle point of contact, you will be involved in
almost all aspects of the governance, business, operational and personnel
management of the regional tobacco and alcohol programme and also key areas of
delivery of the Smokefree NHS programme. This will require high levels of
integrity and discretion.
You will use your full range of business and administration
skills to provide an efficient pro-active service including for example, the
management of projects and events, gathering information and undertaking
business enquires, arranging and prioritizing events and appointments, the
preparation of agendas and minutes, taking appropriate follow-up action as
required, supporting the Fresh and Balance team as and when is necessary. There
will also be the occasional need to provide business support for Quarterly NENC
ICS Smokefree NHS taskforce meetings.
Dimensions of the job:
The post will be pivotal to the co-ordination and
integration of business intelligence systems across the team, influencing all
staff members including the senior posts
This area of influence will extend outside the team and the
post will liaise, negotiate and agree financial/contractual issues with NHS
Trust, Durham County Council (as lead commissioner), other NE Local
Authorities, NENC NHS Integrated Care Board, charities and academic partners,
including national bodies.
Responsible for the daily input, recording and monitoring
of all financial data (approx. £2m annually for Fresh Balance Programme and
approximately £2m annually for NENC ICS Smokefree NHS Programme).
Responsible for procurement processes of services with
regular liaison between the Procurement Team and external contractors.
Contribute to the development, monitoring and amendment of
strategic tobacco and alcohol regional strategy / planning, implement and
establish robust quarterly reporting processes, using a range of project tools.
Ensure the information available on the Fresh and Balance
website and on other media is accurate, complete and relevant.
Lead on the admin & audit of the NENC ICS Pregnancy
incentives scheme throughout its duration working closely with the NENC ICS
Smokefree NHS Strategic Manager & project manager as required.
Job description
Job responsibilities
The role involves working in a fast paced environment,
providing a comprehensive, effective and efficient business suport function, to
a small regional team who cover multiple strands of activity.
As the principle point of contact, you will be involved in
almost all aspects of the governance, business, operational and personnel
management of the regional tobacco and alcohol programme and also key areas of
delivery of the Smokefree NHS programme. This will require high levels of
integrity and discretion.
You will use your full range of business and administration
skills to provide an efficient pro-active service including for example, the
management of projects and events, gathering information and undertaking
business enquires, arranging and prioritizing events and appointments, the
preparation of agendas and minutes, taking appropriate follow-up action as
required, supporting the Fresh and Balance team as and when is necessary. There
will also be the occasional need to provide business support for Quarterly NENC
ICS Smokefree NHS taskforce meetings.
Dimensions of the job:
The post will be pivotal to the co-ordination and
integration of business intelligence systems across the team, influencing all
staff members including the senior posts
This area of influence will extend outside the team and the
post will liaise, negotiate and agree financial/contractual issues with NHS
Trust, Durham County Council (as lead commissioner), other NE Local
Authorities, NENC NHS Integrated Care Board, charities and academic partners,
including national bodies.
Responsible for the daily input, recording and monitoring
of all financial data (approx. £2m annually for Fresh Balance Programme and
approximately £2m annually for NENC ICS Smokefree NHS Programme).
Responsible for procurement processes of services with
regular liaison between the Procurement Team and external contractors.
Contribute to the development, monitoring and amendment of
strategic tobacco and alcohol regional strategy / planning, implement and
establish robust quarterly reporting processes, using a range of project tools.
Ensure the information available on the Fresh and Balance
website and on other media is accurate, complete and relevant.
Lead on the admin & audit of the NENC ICS Pregnancy
incentives scheme throughout its duration working closely with the NENC ICS
Smokefree NHS Strategic Manager & project manager as required.
Person Specification
Special Skills and Knowledge
Essential
- Previous demonstrable relevant experience of:
- Working in a complex administrative/ business role
- Working closely with a senior manager/s in a busy environment
- Managing competing demands and priorities
- Manage and report against a Service Level Agreement
- Organising and supporting meetings and taking meeting notes
- Preparing reports suitable for senior decision makers in organisations
- Working with senior decision makers
- Experience of taking detailed information and formal minutes
- Highly motivated to make a difference, act autonomously, share experience, insights and ideas to shape the work of the team
- Committed to providing the same high quality of service to staff and public regardless of seniority, personal characteristics (age, gender, ethnicity, sexuality etc) or background.
- Highly motivated to work well with others, promoting positive attitudes and wellbeing at work.
- Interested in personal and professional development - willing to learn and share your knowledge and skills with others
-
- Has a proactive and flexible approach to work
- Is self-starting and a completer/finisher
- Remains focussed on achieving successful outcomes despite challenges or the unhelpful behaviour of others
- Commitment to providing excellent customer service to colleagues and the public
- Evidence of active personal development at or outside of work
- Willingness to guide, advise and support others depending on their needs and regardless of how junior or senior they may be
Desirable
- Experience in leadership or people development to improve NHS services
- Project Management experience
- Experience of working with a senior level client base
Qualifications
Essential
- Educated to degree level and with relevant work experience to an equivalent level.
- Evidence of continuous professional development
Desirable
- Professional Certificate in business, management or similar relevant field.
Special Requirements
Essential
- Ability to travel independently across the region to fulfil the requirements of the post.
- Occasional national travel and overnight stays
Experience
Essential
- Advanced IT skills in Word, PowerPoint, and Outlook
- Intermediate skills in Excel
- Excellent numeracy skills able to record, analyse and report on numerical data
- Attention to detail in all aspects of work
- Excellent time management and organisational skills
- Excellent analysis skills able to clearly summarise and articulate the most important information in written and verbal reports
- Excellent interpersonal skills to gain the confidence and co-operation of a wide range of people at all levels in multiple organisations
- Advanced communication skills to i) motivate and persuade others ii) create engaging written copy for reports websites etc iii) provide verbal information or deliver short presentations to groups of people
- Able to:
- Travel to and from venues across the North East & North Cumbria and sometimes nationally
- On occasion, to travel and/or work outside usual 9-5 office hours (e.g arrive at a venue early)
Desirable
- Experience in planning and supporting regional events and conferences.
Person Specification
Special Skills and Knowledge
Essential
- Previous demonstrable relevant experience of:
- Working in a complex administrative/ business role
- Working closely with a senior manager/s in a busy environment
- Managing competing demands and priorities
- Manage and report against a Service Level Agreement
- Organising and supporting meetings and taking meeting notes
- Preparing reports suitable for senior decision makers in organisations
- Working with senior decision makers
- Experience of taking detailed information and formal minutes
- Highly motivated to make a difference, act autonomously, share experience, insights and ideas to shape the work of the team
- Committed to providing the same high quality of service to staff and public regardless of seniority, personal characteristics (age, gender, ethnicity, sexuality etc) or background.
- Highly motivated to work well with others, promoting positive attitudes and wellbeing at work.
- Interested in personal and professional development - willing to learn and share your knowledge and skills with others
-
- Has a proactive and flexible approach to work
- Is self-starting and a completer/finisher
- Remains focussed on achieving successful outcomes despite challenges or the unhelpful behaviour of others
- Commitment to providing excellent customer service to colleagues and the public
- Evidence of active personal development at or outside of work
- Willingness to guide, advise and support others depending on their needs and regardless of how junior or senior they may be
Desirable
- Experience in leadership or people development to improve NHS services
- Project Management experience
- Experience of working with a senior level client base
Qualifications
Essential
- Educated to degree level and with relevant work experience to an equivalent level.
- Evidence of continuous professional development
Desirable
- Professional Certificate in business, management or similar relevant field.
Special Requirements
Essential
- Ability to travel independently across the region to fulfil the requirements of the post.
- Occasional national travel and overnight stays
Experience
Essential
- Advanced IT skills in Word, PowerPoint, and Outlook
- Intermediate skills in Excel
- Excellent numeracy skills able to record, analyse and report on numerical data
- Attention to detail in all aspects of work
- Excellent time management and organisational skills
- Excellent analysis skills able to clearly summarise and articulate the most important information in written and verbal reports
- Excellent interpersonal skills to gain the confidence and co-operation of a wide range of people at all levels in multiple organisations
- Advanced communication skills to i) motivate and persuade others ii) create engaging written copy for reports websites etc iii) provide verbal information or deliver short presentations to groups of people
- Able to:
- Travel to and from venues across the North East & North Cumbria and sometimes nationally
- On occasion, to travel and/or work outside usual 9-5 office hours (e.g arrive at a venue early)
Desirable
- Experience in planning and supporting regional events and conferences.
