Job summary
This is an exciting opportunity to support the new Lung
Cancer Screening Programme (LCS) in County Durham. The purpose of the programme
is to enable the early detection of lung cancer in order to save lives.
In this role you will manage and complete telephone Lung
Health Check clinics. The role is patient-facing and involves contacting
patients to complete their Lung Health Check and assess their risk for lung
cancer. This involves completing a questionnaire and risk assessment with
patients and offering brief smoking sensation advice to current smokers. You
will liaise with the nursing team on the outcome of the phone calls, in
particular if patients are identified at higher risk of lung cancer and require
a low dose CT scan. The job includes planning work schedules, supporting
service users and supporting other members in the team to promote an excellent
screening service for people taking part in the LCS Programme.
Main duties of the job
To work collaboratively within the LCS team to support
administration of the programme on a day to day basis. Ensuring that all
documentation is up-to-date, accurate, and available to support decision
making, reporting exceptional circumstances when needed.
Calling patients to complete lung health check appointments
- completing a questionnaire to determine risk scoring for lung cancer.
Offering brief smoking cessation advice for current smokers
and opt-out referrals to SmokeFree County Durham.
Urgently signposting patients to primary care if they have
signs & symptoms of lung cancer.
Calling patients to invite them to take part in
the programme, booking and rescheduling patient appointments, including CT scan
appointments.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post.
Full Job Descriptions can be found in the adverts supporting documents
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success
Job description
Job responsibilities
The post holder will:
Work as part of a small team developing and rolling out the Lung
Cancer Screening Programme to eligible patients across County Durham.
Work autonomously in the absence of the Team Lead and
program Manager.
Use own initiative to plan time effectively and prioritize
all incoming work on a daily basis, including responding quickly, appropriately
and communicating clearly in relation to urgent / important and unpredictable
issues ensuring a high quality administrative service.
Contact patients and ask a specific predefined set of
questions - documenting answers and outcomes accurately and fully.
Answer patient queries regarding the screening service -
this includes handling incoming calls and triaging accordingly.
Offer brief smoking session advice and refer on as
appropriate.
Provide a seamless interface for patients, through effective
liaison with other Senior Managers, Clinicians & GP practices.
Escalate any concerns raised by patients in line with
service specification.
Support the band 6 specialist nurses where required.
Support the management, booking and completion of patient
appointments, including telephone Lung Health Checks.
Support the team with collection and collation of data to
support and evaluate the service.
Promoting the service within the community and
engaging with the general public and answering any queries they may have about
the screening service.
Job description
Job responsibilities
The post holder will:
Work as part of a small team developing and rolling out the Lung
Cancer Screening Programme to eligible patients across County Durham.
Work autonomously in the absence of the Team Lead and
program Manager.
Use own initiative to plan time effectively and prioritize
all incoming work on a daily basis, including responding quickly, appropriately
and communicating clearly in relation to urgent / important and unpredictable
issues ensuring a high quality administrative service.
Contact patients and ask a specific predefined set of
questions - documenting answers and outcomes accurately and fully.
Answer patient queries regarding the screening service -
this includes handling incoming calls and triaging accordingly.
Offer brief smoking session advice and refer on as
appropriate.
Provide a seamless interface for patients, through effective
liaison with other Senior Managers, Clinicians & GP practices.
Escalate any concerns raised by patients in line with
service specification.
Support the band 6 specialist nurses where required.
Support the management, booking and completion of patient
appointments, including telephone Lung Health Checks.
Support the team with collection and collation of data to
support and evaluate the service.
Promoting the service within the community and
engaging with the general public and answering any queries they may have about
the screening service.
Person Specification
Experience
Essential
- Knowledge and experience of handling confidential patient information.
- Ability to prioritise workload and work to deadlines.
- Knowledge of medical terminology.
- Experience in a patient facing role in health and social care.
Desirable
- Awareness of national and local policies for lung cancer screening guidelines.
- Understanding of IRMER regulations.
Qualifications
Essential
- NVQ Level 3 in Health and Social Care or equivalent qualification
- Recognised qualifications in literacy and numeracy (minimum GCSE English and Mathematics or equivalent)
Desirable
- Respiratory/medicine/oncology knowledge, experience and understanding.
- Care certificate
Special Requirements
Essential
- Ability to deal with non routine and unpredictable workload.
Special Skills and Knowledge
Essential
- Organisational and multitasking skills.
- Good computer and keyboard skills. IT skills in excel and word.
- Have attention to detail, ownership and pride in own work.
- Able to work efficiently with minimal supervision.
- Excellent communication skills for dealing with people both internal and external to the Trust.
- Good time keeping and ability to work under pressure.
- Good written communication skills.
- Flexible approach to duties.
- Team player.
Desirable
- Evidence of personal development.
- Experience of using databases and spreadsheets.
Person Specification
Experience
Essential
- Knowledge and experience of handling confidential patient information.
- Ability to prioritise workload and work to deadlines.
- Knowledge of medical terminology.
- Experience in a patient facing role in health and social care.
Desirable
- Awareness of national and local policies for lung cancer screening guidelines.
- Understanding of IRMER regulations.
Qualifications
Essential
- NVQ Level 3 in Health and Social Care or equivalent qualification
- Recognised qualifications in literacy and numeracy (minimum GCSE English and Mathematics or equivalent)
Desirable
- Respiratory/medicine/oncology knowledge, experience and understanding.
- Care certificate
Special Requirements
Essential
- Ability to deal with non routine and unpredictable workload.
Special Skills and Knowledge
Essential
- Organisational and multitasking skills.
- Good computer and keyboard skills. IT skills in excel and word.
- Have attention to detail, ownership and pride in own work.
- Able to work efficiently with minimal supervision.
- Excellent communication skills for dealing with people both internal and external to the Trust.
- Good time keeping and ability to work under pressure.
- Good written communication skills.
- Flexible approach to duties.
- Team player.
Desirable
- Evidence of personal development.
- Experience of using databases and spreadsheets.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
The Greenhouse
Amos Drive
Greencroft Industrial Estate, Stanley
Durham
DH9 7XN
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
