Job summary
This vacancy provides an exciting opportunity for the
successful candidate to work in a busy reception area and be part of the much
larger department which is AHP Central Admin.
Applicants are invited for Admin
Assistant/Receptionist to provide support to the Adult Allied Health
Professionals Central Appointment Service delivering on appointment booking and
referral management.
Main duties of the job
Post
holder will be expected to contribute to housekeeping and other office duties
as required e.g scanning, printing, photocopying etc.
Post
holder will be expected to book a high volume of appointments in a timely
manner via Liberty phone system.
The post
holder will provide a comprehensive, efficient admin service for the Adult AHP
clinical teams
To
provide a high standard of support to Clinical staff.
To use an
electronic referral process (SystmOne) to ensure requests are responded to in a
professional, confidential and efficient manner.
To
receive and respond to requests from patients and carers, acute hospitals, GP
practices, Social Services and health care agencies.
To
communicate directly with members of the public and other services.
To abide
by Trust policies and procedures
To deal
with incoming and outgoing patients and carers
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post.
Full Job Descriptions can be found in the adverts supporting documents
Over reliance on
AI-generated content is discouraged and may diminish the applicant's chances of
success
Job description
Job responsibilities
This vacancy provides an exciting opportunity for the
successful candidate to work in a busy reception area and be part of the much
larger department which is AHP Central Admin.
Applicants are invited for Admin Assistant/Receptionist to
provide support to the Adult Allied Health Professionals Central Appointment
Service delivering appointment booking and referral management.
Please contact Michelle Carruthers, Admin Team
Lead, on 01388 455200 or by email michellecarruthers@nhs.net to discuss this
opportunity or apply in full on NHS Jobs now
Job description
Job responsibilities
This vacancy provides an exciting opportunity for the
successful candidate to work in a busy reception area and be part of the much
larger department which is AHP Central Admin.
Applicants are invited for Admin Assistant/Receptionist to
provide support to the Adult Allied Health Professionals Central Appointment
Service delivering appointment booking and referral management.
Please contact Michelle Carruthers, Admin Team
Lead, on 01388 455200 or by email michellecarruthers@nhs.net to discuss this
opportunity or apply in full on NHS Jobs now
Person Specification
Special Requirements
Essential
- . Ability to travel independently across the County to fulfil the requirements of the post.
- . Present a professional image at all times
Special Skills and Knowledge
Essential
- . Knowledge of computer packages, e.g.
- Word, Excel, Outlook and PowerPoint
- . IT Skills
- . Ability to use email and maintain and update paper and electronic diaries
- . Knowledge of Data Protection and Caldicott Principles and understanding of the need to maintain strict confidentiality
- . Ability to use discretion and maintain confidentiality
- . Good interpersonal skills
- . Excellent verbal and written communication skills, with the ability to deal with and prepare routine verbal and written correspondence and the ability to obtain information and pass on comprehensive and confidential messages.
- . Ability to communicate accurately, verbally, courteously and effectively with a wide range of staff, professionals and members of the public
- . Able to use own initiative to resolve routine queries, in line with departmental procedures.
- . Able to work with minimal supervision following set procedures.
- . Ability to organise and prioritise workload in order to meet deadlines
Desirable
- Knowledge of medical terminology
- System1 experience
Qualifications
Essential
- Good Standard of Education - Minimum of
- 3 GCSEs (or equivalent) at C Grade or above including English Language
Desirable
- NVQ Level 2 in Business Administration or equivalent knowledge/experience (or working towards)
Experience
Essential
- . Experience of an administrative role
- providing general provision of administrative duties in a challenging and constantly changing environment
- . Demonstrate Experience of using Microsoft Word
- . Experience in setting up and maintaining office filing systems
- . Experience in planning and organising meetings and taking notes
- . Experience of providing administrative support to a team
Desirable
- . Experience of working within an NHS Environment
Person Specification
Special Requirements
Essential
- . Ability to travel independently across the County to fulfil the requirements of the post.
- . Present a professional image at all times
Special Skills and Knowledge
Essential
- . Knowledge of computer packages, e.g.
- Word, Excel, Outlook and PowerPoint
- . IT Skills
- . Ability to use email and maintain and update paper and electronic diaries
- . Knowledge of Data Protection and Caldicott Principles and understanding of the need to maintain strict confidentiality
- . Ability to use discretion and maintain confidentiality
- . Good interpersonal skills
- . Excellent verbal and written communication skills, with the ability to deal with and prepare routine verbal and written correspondence and the ability to obtain information and pass on comprehensive and confidential messages.
- . Ability to communicate accurately, verbally, courteously and effectively with a wide range of staff, professionals and members of the public
- . Able to use own initiative to resolve routine queries, in line with departmental procedures.
- . Able to work with minimal supervision following set procedures.
- . Ability to organise and prioritise workload in order to meet deadlines
Desirable
- Knowledge of medical terminology
- System1 experience
Qualifications
Essential
- Good Standard of Education - Minimum of
- 3 GCSEs (or equivalent) at C Grade or above including English Language
Desirable
- NVQ Level 2 in Business Administration or equivalent knowledge/experience (or working towards)
Experience
Essential
- . Experience of an administrative role
- providing general provision of administrative duties in a challenging and constantly changing environment
- . Demonstrate Experience of using Microsoft Word
- . Experience in setting up and maintaining office filing systems
- . Experience in planning and organising meetings and taking notes
- . Experience of providing administrative support to a team
Desirable
- . Experience of working within an NHS Environment
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Chester Le Street Community Hospital
Front Street
Chester Le Street
County Durham
DH3 3AT
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
