Orthotics Admin Assistant

County Durham & Darlington NHS Foundation Trust

The closing date is 01 May 2025

Job summary

This i18.75 hour post is an exciting opportunity to join the Orthotic Services Department which is a unique small established team of 9 Trust employed staff plus 4 Orthotists providing a service to the people of County Durham. The service is led by the Orthotics Manager and is part of Community Services . We are looking to recruit a part time Administration Assistant to join our happy team.

The role is to provide administration support to the busy team and involves patient contact although Intially you will be transferring data from The Orthotic computer system to Systmone. You will be based at Sedgefield Community Hospital but will be expected to work on any Trust site if required which could be at short notice

You will be expected to hold the relevant experience as specified in the person specification

and be able to work alongside the team to provide a positive outcome for our patients. In return

we offer you the chance to become part of our warm and caring team.

Main duties of the job

This role includes

Dealing with daily deliveries.

Placing Orders on Hospital Ordering System - Cardea

Opening referrals and registering on Systmone

Preparing clinics

Data inputting from Orthotics computer system to Systmone

Answering the telephone and dealing with quieries arising,

Working at any other Trust site when required which could be at short notice

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

Full Job Descriptions can be found in the adverts supporting documents

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have a minimum of two years of experience working within the NHS as a HCA for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months)

Date posted

17 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9439-2425-1353

Job locations

Bishop Auckland General Hospital

Cockton Hill Road

Bishop Auckland

County Durham

DL14 6AD

Job description

Job responsibilities

To provide an efficient customer service, welcoming visitors to the department. Dealing with a diverse range of enquiries from patients, other health professionals, external agencies, and members of the general public, in person or by telephone in a pleasant and helpful manner

To be able to plan, organise and evaluate own administration workload taking into account the priority needs of the service.

To be able to plan and carry out work with colleagues as necessary

Management of patient appointments via telephone or face to face contacts or by letter

Prepare Clinics

Accepting deliveries and dealing with accordingly

Data transfer from Orthotics Computer System to Systmone

Be able to cope with frequent interruptions and change at very short notice to planned workload or place of work

To be able to work within a team environment attend and contribute to team meetings. To effectively use a variety of verbal communication skills to manage sensitive and difficult situations

Ability to change hospital location at short notice in event of sickness andholidays

Job description

Job responsibilities

To be able to plan, organise and evaluate own administration workload taking into account the priority needs of the service.

To be able to plan and carry out work with colleagues as necessary

Management of patient appointments via telephone or face to face contacts or by letter

Prepare Clinics

Accepting deliveries and dealing with accordingly

Data transfer from Orthotics Computer System to Systmone

Be able to cope with frequent interruptions and change at very short notice to planned workload or place of work

To be able to work within a team environment attend and contribute to team meetings. To effectively use a variety of verbal communication skills to manage sensitive and difficult situations

Ability to change hospital location at short notice in event of sickness andholidays

Person Specification

Qualifications

Essential

Educated to GCSE standard or equivalent

Experience

Essential

Evidence of ability to work in a team
Experience working in an administrative role
Evidence of working within a Healthcare environment or similar

Special Skills and Knowledge

Essential

Evidence of:
Good listening skills
Good communication skills (verbal and written)
Basic IT skills
Ability to work across site

Special Requirements

Essential

Ability to work under pressure

Person Specification

Qualifications

Essential

Educated to GCSE standard or equivalent

Experience

Essential

Evidence of ability to work in a team
Experience working in an administrative role
Evidence of working within a Healthcare environment or similar

Special Skills and Knowledge

Essential

Evidence of:
Good listening skills
Good communication skills (verbal and written)
Basic IT skills
Ability to work across site

Special Requirements

Essential

Ability to work under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.