Theatre Receptionist

County Durham & Darlington NHS Foundation Trust

The closing date is 18 April 2025

Job summary

An exciting opportunity has arisen for an enthusiastic and self motivated individual to join the Theatre Administration Support team at University Hospital of North Durham.

This position is for a part time Theatre Receptionist working 23 hours per week over 3 days, shift times range between 7:00am to 5.00pm Monday to Friday.

You will be the first point of contact for visitors and patients attending Theatre reception, greeting and welcoming patients when they arrive for their surgical procedures.

You will also provide admin support to clinical and non clinical staff within Theatres.

Main duties of the job

To admit patients onto the electronic patient system when they arrive for surgery.

To ensure the reception area is manned and provide a welcome, clean and tidy area at all times.

To liaise with secretaries and consultants re Theatre list order and subsequentley, prepare, print and distribute theatre lists for the following day.

To respond to telephone enquiries from both internal and external callers.

To telephone and inform patients when and where to present for their surgery and provide any fasting instructions required

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

Full Job Descriptions can be found in the adverts supporting documents

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have a minimum of two years of experience working within the NHS as a HCA for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months)

Date posted

04 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9439-2425-1310

Job locations

University Hospital Of North Durham

North Road

Durham

DH1 5TW

Job description

Job responsibilities

The successful candidate will work with theatre teams and ward staff to coordinate the efficient calling/collecting of patients from wards, ensuring the electronic patient record system is updated accordingly.

As part of the reception team the role also requires the daily management of telephone calls and queries, you will therefore need to speak to patients and staff both face to face on over the telephone, therefore good communication skills are required.

You will be required to prepare theatre packs for the forthcoming day ensuring consent forms, patient stickers, patient wristbands are printed and prepared. Attention to detail is essential.

Applicants will need a good working knowledge of Microsoft Office and be able to send, receive and act upon emails received to the department.

Job description

Job responsibilities

You will be required to prepare theatre packs for the forthcoming day ensuring consent forms, patient stickers, patient wristbands are printed and prepared. Attention to detail is essential.

Applicants will need a good working knowledge of Microsoft Office and be able to send, receive and act upon emails received to the department.

Person Specification

Special Skills and Knowledge

Essential

Good wirtten & verbal communication skills
Ability to act upon own initative
Ability to plan own work to deadlines
Working knowledge of how to maintain confidentiality

Desirable

Working knowledge of Caldicott Principles

Qualifications

Essential

Good standard of general education - minimum of 3 GCSE's or equivalent knowledge or equivalent at Grade C or above
NVQ Level 2 in Business Administration or working towards or equivalent knowledge/experience

Desirable

NVQ Level 3 in Business Administration

Special Requirements

Essential

Polite and approachable attitude
Self motivated and able to motivate others

Desirable

Able to work alone

Experience

Essential

Microsoft Office including, Outlook, Word and Excel
Previous reception/admin experience

Desirable

Previous NHS experience

Person Specification

Special Skills and Knowledge

Essential

Good wirtten & verbal communication skills
Ability to act upon own initative
Ability to plan own work to deadlines
Working knowledge of how to maintain confidentiality

Desirable

Working knowledge of Caldicott Principles

Qualifications

Essential

Good standard of general education - minimum of 3 GCSE's or equivalent knowledge or equivalent at Grade C or above
NVQ Level 2 in Business Administration or working towards or equivalent knowledge/experience