County Durham & Darlington NHS Foundation Trust

Ward Clerk

The closing date is 24 June 2025

Job summary

We are looking for a competent and professional Ward Clerk for our trauma orthopaedic and plastics acute admissions ward at University Hospital Of North Durham. Ward 16 provides inpatient care to emergency patients with trauma orthopaedics and plastics injuries.

As a Ward Clerk you will act as the focal point for the Ward and their team, confidentiality being the key issue at all times. You will provide a high standard of administration support to the Ward Manager, medical staff and their team, interacting with other departments, patients and their visitors.

Main duties of the job

Undertake general clerical duties in the clinical area including completing records, filing, photocopying, handling mail and filing in case notes.

Provide an accurate account of bed management on our IT system e.g. admissions, transfers and discharges.

Answer the telephone, relaying any relevant messages when required.

Book any appointments needed for patients and ensure the patients are informed of times and dates.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

Full Job Descriptions can be found in the adverts supporting documents

Over reliance on AI-generated content is discouraged and may diminish the applicant's chances of success

For the most up-to-date information on visa requirements and eligibility, please check online to determine whether you can apply.

From April 9th 2025 - Healthcare assistants - You must have a minimum of two years of experience working within the NHS as a HCA for the Trust to consider sponsorship (we will only consider sponsorship if you meet this criteria and have a current visa expiring within 3 months)

Date posted

27 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,614 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

C9439-2425-0862

Job locations

University Hospital Of North Durham

North Road

Durham

DH1 5TW

Job description

Job responsibilities

We are requiring a ward clerk to work 25 hours over a 4 day period. We deliver a 7 day service so would require some weekends and bank holidays as per rota.

If you are:

Passionate about what you do and take pride in delivering the very best work

Have excellent verbal and written communication skills with a confident telephone manner

A good understanding of and strong interest in the NHS

Experience of working effectively, uses their initiative and can think on their feet

Thrives on a challenge

Remains calm under pressure, can manage a number of tasks simultaneously and maintain excellent attention to detail while working to strict deadlines

An effective communicator with strong interpersonal skills with the ability to build rapport with a range of people, including senior key stakeholders and colleagues

Job description

Job responsibilities

We are requiring a ward clerk to work 25 hours over a 4 day period. We deliver a 7 day service so would require some weekends and bank holidays as per rota.

If you are:

Passionate about what you do and take pride in delivering the very best work

Have excellent verbal and written communication skills with a confident telephone manner

A good understanding of and strong interest in the NHS

Experience of working effectively, uses their initiative and can think on their feet

Thrives on a challenge

Remains calm under pressure, can manage a number of tasks simultaneously and maintain excellent attention to detail while working to strict deadlines

An effective communicator with strong interpersonal skills with the ability to build rapport with a range of people, including senior key stakeholders and colleagues

Person Specification

Experience

Essential

Experience using electronic systems

Desirable

Experience working in the healthcare setting
Knowledge of EPR

Special Skills and Knowledge

Essential

Ability to prioritse own work laod
Experience of using electronic systems

Qualifications

Essential

3 GCSEs
NVQ2/equivalent knowledge or experience

Person Specification

Experience

Essential

Experience using electronic systems

Desirable

Experience working in the healthcare setting
Knowledge of EPR

Special Skills and Knowledge

Essential

Ability to prioritse own work laod
Experience of using electronic systems

Qualifications

Essential

3 GCSEs
NVQ2/equivalent knowledge or experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

University Hospital Of North Durham

North Road

Durham

DH1 5TW

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

University Hospital Of North Durham

North Road

Durham

DH1 5TW

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)