Job summary
Please note
this advert will close when sufficient applications have been received.
This
is an excellent opportunity for a team-focused individual with good keyboard
skills to play a key role in the delivery of our audiology support service. This
is a very busy patient facing role and is suited to someone who can relate to
patients of all ages. Full training will be offered for this role, ensuring
that you have all the support you need to succeed. Based at University Hospital
of North Durham you will also be
required to travel across our sites in County Durham to carry out repair
clinics in a variety of different locations so a willingness and ability to
travel is a must. You will have the chance to be a part of a professional and
dedicated team who are committed to excellent service. So, if you're interested
in delivering a rewarding service alongside a fantastic team, apply today.
Main duties of the job
As an Audiology Assistant,
you will provide a range of clinical support for NHS hearing aid users.
Following your training, you will
deliver on the spot care and routine checks for hearing aid users.
You'll offer advice on the use and maintenance
of the devices and, when necessary, refer patients to other services.
Performing a variety of repairs, you'll programme replacement hearing aids,
make adjustments to and fit ear moulds and offer replacement batteries. You'll
be responsible for maintaining the postal battery and repair aspect of the
service and ensuring ear mould stock and hearing aid stock is accurately
recorded, stored and delivered. This is a very busy and rewarding role and is
suited to someone with good organisational skills and someone who is used to
working under pressure. This is a 13.5 hour post. The hours will be worked on Thursday and Friday.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
We are unable to sponsor roles that do not meet the minimum salary requirements. please check the UK immigration skilled worker rules for information
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
To provide clinical support running repair clinics for NHS
hearing aid users; running the regular repair clinics from University Hopsital
of North Durham, Chester le Street Hospital, Shotley Bridge Hopsital and
occassionally at Darlington Memorial Hospital or Bishop Auckland Hospital.
To support the daily postal battery and repair service to
NHS hearing aid users
To assist with the management of stock levels in the
department and the return of recondtioned and guarantee hearing aids
Working effectively with the other members of the team to
ensure a smooth and consistent service
To increase your skill in repairing and maintaining NHS
hearing aids, utilising resources effectively
Helping hearing aid users to get the best out of their
hearing aids and supporting them to make the most of the services and
technology available to them
Modify existing ear moulds or venting
Test hearing aid function subjectively and objectively using
electroacoustic test box; repair or replace faulty hearing aids; retubing and
other ear mould repairs, including drilling and grinding to increase comfort or
performance; otoscopic examination to check ears for wax, infection or
contraindication for taking an impression; ward or home visits as required;
safe use of electrical and mechanical equipment
Communication with patients:
Quickly understand patients clinical complaints or other
queries; ensure patient has understood the treatment or other plan; deal
sensitively with patients who may be distressed or have significant other
health problems; communication to include face-to-face conversation and
telephone conversation, patient groups include: hearing impaired children and
adults; adults with learning difficulties; adults with dementia;
carers/significant others.
Ensure that clinical rooms are prepared, according to
locally agreed practice
Assisting in ensuring that digital hearing aid stock is
logged on to the Audiology Patient Management System, and that repair stock is
logged in and out.
Assisting in ensuring that individual patient ear moulds are
ready for fitting appointments, or posted to individuals, as required.
Assisting in ensuring that patient information leaflets
remain stocked throughout the department.
Adherence to protocols/guidelines
Any other duties consistent with the grade as required by
the needs of the department
Demonstrate effective communication
Observe and maintain confidentiality at all
times
Job description
Job responsibilities
To provide clinical support running repair clinics for NHS
hearing aid users; running the regular repair clinics from University Hopsital
of North Durham, Chester le Street Hospital, Shotley Bridge Hopsital and
occassionally at Darlington Memorial Hospital or Bishop Auckland Hospital.
To support the daily postal battery and repair service to
NHS hearing aid users
To assist with the management of stock levels in the
department and the return of recondtioned and guarantee hearing aids
Working effectively with the other members of the team to
ensure a smooth and consistent service
To increase your skill in repairing and maintaining NHS
hearing aids, utilising resources effectively
Helping hearing aid users to get the best out of their
hearing aids and supporting them to make the most of the services and
technology available to them
Modify existing ear moulds or venting
Test hearing aid function subjectively and objectively using
electroacoustic test box; repair or replace faulty hearing aids; retubing and
other ear mould repairs, including drilling and grinding to increase comfort or
performance; otoscopic examination to check ears for wax, infection or
contraindication for taking an impression; ward or home visits as required;
safe use of electrical and mechanical equipment
Communication with patients:
Quickly understand patients clinical complaints or other
queries; ensure patient has understood the treatment or other plan; deal
sensitively with patients who may be distressed or have significant other
health problems; communication to include face-to-face conversation and
telephone conversation, patient groups include: hearing impaired children and
adults; adults with learning difficulties; adults with dementia;
carers/significant others.
Ensure that clinical rooms are prepared, according to
locally agreed practice
Assisting in ensuring that digital hearing aid stock is
logged on to the Audiology Patient Management System, and that repair stock is
logged in and out.
Assisting in ensuring that individual patient ear moulds are
ready for fitting appointments, or posted to individuals, as required.
Assisting in ensuring that patient information leaflets
remain stocked throughout the department.
Adherence to protocols/guidelines
Any other duties consistent with the grade as required by
the needs of the department
Demonstrate effective communication
Observe and maintain confidentiality at all
times
Person Specification
Special Skills and Knowledge
Essential
- Knowledge of hearing impairment and the needs of patients with hearing loss
- Good verbal and written command of
- English
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Ability to work under some pressure
- Ability to maintain a professional & courteous manner in demanding situations
- Basic IT Skills to facilitate accurate use of patient management system, electronic patient records, audiology related software, departmental networked policies, forms & documents
- Clear understanding of patient confidentiality
- Ability to develop new skills
- Must be able to work as an integral member of a team
- Flexible, motivated and committed approach to work
- Professional, pleasant and caring attitude to patients and colleagues
Desirable
Special Requirements
Essential
- Ability to meet the travel requirements of this post
Qualifications
Essential
- GCSE equivalent in Maths & English Language.
- Good basic level of education
Experience
Essential
- Experience of working with the general public
Desirable
- Previous experience of working within a health care/hospital environment
Person Specification
Special Skills and Knowledge
Essential
- Knowledge of hearing impairment and the needs of patients with hearing loss
- Good verbal and written command of
- English
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Ability to work under some pressure
- Ability to maintain a professional & courteous manner in demanding situations
- Basic IT Skills to facilitate accurate use of patient management system, electronic patient records, audiology related software, departmental networked policies, forms & documents
- Clear understanding of patient confidentiality
- Ability to develop new skills
- Must be able to work as an integral member of a team
- Flexible, motivated and committed approach to work
- Professional, pleasant and caring attitude to patients and colleagues
Desirable
Special Requirements
Essential
- Ability to meet the travel requirements of this post
Qualifications
Essential
- GCSE equivalent in Maths & English Language.
- Good basic level of education
Experience
Essential
- Experience of working with the general public
Desirable
- Previous experience of working within a health care/hospital environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
