Job summary
To become proficient in the creation and maintenance of
outpatient and diagnostic non-theatre clinic templates within the Trusts
Patient Administration System and linked bespoke systems. They will also
complete clinic cancellation and ad hoc clinic creation requests ensuring that
effective governance arrangements are in place. They will seek opportunities
for continuous improvement to mitigate risk and minimise delays to patient
pathways.
They will support the Clinic Management Systems Manager in
maintaining and updating the Trusts e-RS directory of services
Duties will be in line with clearly defined protocols and
procedures.
Manager available for reference when required
Main duties of the job
To be responsible for the set-up and maintenance of
outpatient and diagnostic non-theatre clinics permanent and ad hoc templates.
To maintain the Patient Administration and Bespoke Systems
Data Collection Workbooks in order to keep a backup of clinic builds, ensuring
all systems integrated with EPR are adapted to reflect changes in data
collection build.
To run daily validation reports for e-SR and EPR DA2
correspondence review tool errors to analyse if failures have occurred.
Investigate and correct if necessary to ensure quality, consistency and
accuracy across data from different resources.
Manage and validate all new appointment and slot types that
are created ensuring Trust approved naming convention is applied. Ensure all
clinic new builds and any amendments are linked to the e-RS services and
published in line with each services polling range.
Knowledge and understanding of the e-RS diredirectory of
service to troubleshoot and resolve any operational issues.
Ensure all Trust and departmental policies and
procedures are adhered to to ensure standards are maintained in the
department and all tasks carried out correctly and within the correct
timescales
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post.
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
An opportunity has arisen for a Trainee Clinic Management
System Build Administrator Band 3 at The Greenhouse, Greencroft Industrial Park
to work within the Clinic Management Team, Patient Booking.
This is a 36 hour per week post Monday to Friday. Once trained there is the opportunity to
agile work (a mix of office and home based)
This is a trainee role to gain knowledge and experience of
clinic management build over a 12 month period whereby you will meet specified
KPIs in order to progress to the post of Clinic Management System Build
Administrator, Band 4.
We are looking for a self-motivating, enthusiastic person
for the above post. You will be part of
the Clinic Management Team in Patient Bookings and will be responsible for the
set-up and maintenance of outpatient and diagnostic non-theatre clinics
permanent and ad hoc templates. You will
take responsibility for the clinic
cancellation and rescheduling process ensuring that capacity issues are
escalated to the Care Group General Managers in a timely manner to prevent
patients from being rescheduled multiple times and/or experience significant
delays to their clinic pathway. Gain knowledge and understanding of the e-RS
directory of service to troubleshoot and resolve any operational issues. Successful candidat will need excellent
communication skills. You will be
required to communicate directly with patients showing empathy and compassion
when rescheduling appointments. Some patients may be anxious or have a barrier
to understanding that requires the post holder to remain calm, polite and
reassuring to ensure the patient has clear understanding of appointment changes
You must be organised and be able to prioritise own work
load according to the variable demands of the department, adjusting the
priorities throughout the day as further work is emailed into the department.
For Informal Enquiries please contact: Tracey Murdoch,
Clinic management/Directory of Services Co-ordinator
Tel: 01207 523681 or e-mail
tracey.murdoch@nhs.net
Job description
Job responsibilities
An opportunity has arisen for a Trainee Clinic Management
System Build Administrator Band 3 at The Greenhouse, Greencroft Industrial Park
to work within the Clinic Management Team, Patient Booking.
This is a 36 hour per week post Monday to Friday. Once trained there is the opportunity to
agile work (a mix of office and home based)
This is a trainee role to gain knowledge and experience of
clinic management build over a 12 month period whereby you will meet specified
KPIs in order to progress to the post of Clinic Management System Build
Administrator, Band 4.
We are looking for a self-motivating, enthusiastic person
for the above post. You will be part of
the Clinic Management Team in Patient Bookings and will be responsible for the
set-up and maintenance of outpatient and diagnostic non-theatre clinics
permanent and ad hoc templates. You will
take responsibility for the clinic
cancellation and rescheduling process ensuring that capacity issues are
escalated to the Care Group General Managers in a timely manner to prevent
patients from being rescheduled multiple times and/or experience significant
delays to their clinic pathway. Gain knowledge and understanding of the e-RS
directory of service to troubleshoot and resolve any operational issues. Successful candidat will need excellent
communication skills. You will be
required to communicate directly with patients showing empathy and compassion
when rescheduling appointments. Some patients may be anxious or have a barrier
to understanding that requires the post holder to remain calm, polite and
reassuring to ensure the patient has clear understanding of appointment changes
You must be organised and be able to prioritise own work
load according to the variable demands of the department, adjusting the
priorities throughout the day as further work is emailed into the department.
For Informal Enquiries please contact: Tracey Murdoch,
Clinic management/Directory of Services Co-ordinator
Tel: 01207 523681 or e-mail
tracey.murdoch@nhs.net
Person Specification
Experience
Essential
- Relevant experience of working in a busy office environment
Desirable
- Previous experience of working in the NHS
Special Requirements
Essential
- Able to maintain strict confidentiality
- Good interpersonal skills
- Approachable and friendly
- Willing to undertake any training required for the post
Desirable
- Well presented
- Self-reliance
Special Skills and Knowledge
Essential
- Keyboard skills
- Knowledge of the Data Protection Act.
- Ability to effectively organise and prioritise workload and meet deadlines.
- Excellent telephone skills and sensitive manner when speaking with patients
- Flexible in all areas
- Microsoft Office skills
- Organisational skills
- Ability to work under pressure
- Ability to prioritise
Desirable
- Knowledge/Experience of EPR systems.
- Experience of using the ERS system
Qualifications
Essential
- 2 A Levels or NVQ level 3 business and admin or customer care. Equivalent qualification or experience.
Person Specification
Experience
Essential
- Relevant experience of working in a busy office environment
Desirable
- Previous experience of working in the NHS
Special Requirements
Essential
- Able to maintain strict confidentiality
- Good interpersonal skills
- Approachable and friendly
- Willing to undertake any training required for the post
Desirable
- Well presented
- Self-reliance
Special Skills and Knowledge
Essential
- Keyboard skills
- Knowledge of the Data Protection Act.
- Ability to effectively organise and prioritise workload and meet deadlines.
- Excellent telephone skills and sensitive manner when speaking with patients
- Flexible in all areas
- Microsoft Office skills
- Organisational skills
- Ability to work under pressure
- Ability to prioritise
Desirable
- Knowledge/Experience of EPR systems.
- Experience of using the ERS system
Qualifications
Essential
- 2 A Levels or NVQ level 3 business and admin or customer care. Equivalent qualification or experience.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
The Greenhouse
Amos Drive
Greencroft Industrial Estate, Stanley
Durham
DH9 7XN
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
