Admin Assistant - Radiology

County Durham & Darlington NHS Foundation Trust

The closing date is 29 November 2024

Job summary

County Durham and Darlington NHS Foundation Trust is one of the largest integrated care providers in England, serving a population of around 600,000 people. We are a high performing organization with a track record of success.

Radiology is a busy department providing X-Ray, CT, MRI, Fluoroscopy and Ultrasound services. We provide 24/7 diagnostic services to the rest of the hospital using both specific Radiology IT packages alongside Trustwide systems to provide integrated care.

We have an exciting opportunity for an enthusiastic, experienced Admin Assistant to join our friendly team based within Radiology.

The succesful candidate should provide consistently outstanding care and exemplary service to our patients and visitors, arrange appointments, liaise with all involved in the Imaging process to ensure the best service for our Patients.

Ideally you should possess excellent communication, organisational and investigative skills and have a flexible approach to tasks with experience working in a busy office environment.

In addition experience working within the NHS would be advantageous.

Main duties of the job

We are looking for candidates with excellent interpersonal skills, dedication and the confidence to deal with a wide range of matters with tact and diplomacy. Patient administration experience, experience in working with people and the ability to adapt to change while managing and prioritising a heavy workload, in a fast developing environment is essential.

Working as part of an efficient team processing information on the radiology CRIS system, liaising with clinical colleagues to triage referrals and ensuring Trust waiting times are met, paying meticulous attention to detail.

We are looking for an organised and flexible person who enjoys working individually but also as part of a wider team.

Main duties of this role include; booking Radiology appointments, reception cover, communicating with patients and staff, undertaking IT system based work, linking in with patient transport services and general administrative duties.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post.

Full Job Descriptions can be found in the adverts supporting documents

Date posted

15 November 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

C9439-24-1166

Job locations

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

Job description

Job responsibilities

- Greeting patients and visitors attending the department

- Accurately entering details onto the Radiology Information System

- Handling queries, liaising with other departments and Colleagues when necessary

- Liaising regularly with secondary care staff, GP surgeries etc

- Providing a fast and responsive appointments service to patients

- Receiving and handling information regardng referrals to the service, within set timescales

- Providing general admin support

- Ensuring waiting time targets are met (including 2 week referrals)

- Sending and receiving images via the IEP

- Contacting patients regarding appointment and making changes if necessary

Job description

Job responsibilities

- Greeting patients and visitors attending the department

- Accurately entering details onto the Radiology Information System

- Handling queries, liaising with other departments and Colleagues when necessary

- Liaising regularly with secondary care staff, GP surgeries etc

- Providing a fast and responsive appointments service to patients

- Receiving and handling information regardng referrals to the service, within set timescales

- Providing general admin support

- Ensuring waiting time targets are met (including 2 week referrals)

- Sending and receiving images via the IEP

- Contacting patients regarding appointment and making changes if necessary

Person Specification

Qualifications

Essential

Good standard of general education, minimum of 3 GCSE's or equivalent at Grade C or above, including English
NVQ Level 2 or equivalent in Administration (or working towards)

Experience

Essential

Experience working in a busy office environment, dealing with patients by telephone and the ability to solve problems.

Desirable

Previous experience working within the NHS and/or a Radiology Department would be beneficial.

Special Requirements

Essential

Ability to work as a member of a team.
Good IT knowledge including Word, Excel and Outlook.
Knowledge of Data Protection and Caldicott Principles, understanding the requirement to maintain confidentiality.
Ability to travel to local sites if required.

Special Skills & Knowledge

Essential

Friendly, approachable and committed to providing quality patient care.
Ability to work under pressure in a busy department.
Effective interpersonal skills and ability to communicate accurately both verbally and in writing with a wide range of people.
Able to work with a minimal supervision following set procedures.
Ability to prioritise workload.
Flexible approach to work and adaptable to change.

Desirable

Knowledge of NHS practices/procedures.
Knowledge of Radiology systems.

Person Specification

Qualifications

Essential

Good standard of general education, minimum of 3 GCSE's or equivalent at Grade C or above, including English
NVQ Level 2 or equivalent in Administration (or working towards)

Experience

Essential

Experience working in a busy office environment, dealing with patients by telephone and the ability to solve problems.

Desirable

Previous experience working within the NHS and/or a Radiology Department would be beneficial.

Special Requirements

Essential

Ability to work as a member of a team.
Good IT knowledge including Word, Excel and Outlook.
Knowledge of Data Protection and Caldicott Principles, understanding the requirement to maintain confidentiality.
Ability to travel to local sites if required.

Special Skills & Knowledge

Essential

Friendly, approachable and committed to providing quality patient care.
Ability to work under pressure in a busy department.
Effective interpersonal skills and ability to communicate accurately both verbally and in writing with a wide range of people.
Able to work with a minimal supervision following set procedures.
Ability to prioritise workload.
Flexible approach to work and adaptable to change.

Desirable

Knowledge of NHS practices/procedures.
Knowledge of Radiology systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.