Assistant Patient Support Officer (Admin and Clerical)

County Durham & Darlington NHS Foundation Trust

The closing date is 05 December 2024

Job summary

We are seeking an enthusiastic and highly motivated Assistant Patient support Officer (admin & clerical) to work as part of our friendly team which provides a diagnostic Cardiology and Respiratory service to both in-patients and out-patients. The post involves administrative and reception duties, including dealing with patient and staff queries, managing clinics on the Trust IT systems and making and amending appointments. The principal hospitals within County Durham and Darlington NHS Foundation Trust are University Hospital of North Durham, Darlington Memorial Hospital, Bishop Auckland Hospital and Shotley Bridge Hospital. The Cardiology and Respiratory Investigation Units provide a broad range of invasive and non invasive procedures. We are committed to providing learning and development opportunities to all our staff.

Main duties of the job

The successful candidate will work as part of a team in a busy Cardio-Respiratory Department.

As a department, we pride ourselves on the quality of diagnostic services we provide for patients. You should have experience of reception and administrative work. Have good communication skills and be able to use your own initiative. Enjoy working with people and as part of a team.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post.

Full Job Descriptions can be found in the adverts supporting documents

Date posted

14 November 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

C9439-24-1163

Job locations

Bishop Auckland General Hospital

Cockton Hill Road

Bishop Auckland

County Durham

DL14 6AD

Job description

Job responsibilities

This post will be based at the Bishop Auckland Hospital, however the post holder will be expected to be flexible and there may be some requirement to work at Darlington Memorial. You may also be required to support services at the other sites within the Trust.

We actively encourage and support all appropriate professional development and we develop staff in line with professional and clinical competencies.

Job description

Job responsibilities

We actively encourage and support all appropriate professional development and we develop staff in line with professional and clinical competencies.

Person Specification

Special Requirements

Essential

Approachable and friendly
Ability to travel to other sites as service requires
Present a professional image at all times

Experience

Essential

Experience of an administrative role providing a service in a challenging and constantly changing environment
Experience of providing administrative support to a team

Desirable

Experience of working in an NHS environment

Special Skills and Knowledge

Essential

Organisational skills
Ability to prioritise own workload in order to meet deadlines
Good communication skills - writen and verbal, with the ability to obtain information and pass on comprehensive and confidential messages
Ability to communicate accurately in a courteous and effective manner with a wide range of staff, professionals and members of the public
Knowledge of basic computer packages e.g Word, Outlook
Knowledge of Data Protection and Caldicott principles and an understanding of the need to maintain patient confidentiality
Ability to accurately transfer data from one source to another
Ability to use discretion and use own initiative to resolve routine queries in line with departmental procedures
Flexible approach to work and adaptable to change

Desirable

Knowledge of medical terminology
Knowledge of PRISM
Knowledge of EPR
Knowledge of CITO

Qualifications

Essential

Good standard of education - minimum of 3 GCSE's (or equivalent) at Grade C or above including English Language
NVQ Level in Business Administration or equivalent demonstrable knowledge or experience.

Person Specification

Special Requirements

Essential

Approachable and friendly
Ability to travel to other sites as service requires
Present a professional image at all times

Experience

Essential

Experience of an administrative role providing a service in a challenging and constantly changing environment
Experience of providing administrative support to a team

Desirable

Experience of working in an NHS environment

Special Skills and Knowledge

Essential

Organisational skills
Ability to prioritise own workload in order to meet deadlines
Good communication skills - writen and verbal, with the ability to obtain information and pass on comprehensive and confidential messages
Ability to communicate accurately in a courteous and effective manner with a wide range of staff, professionals and members of the public
Knowledge of basic computer packages e.g Word, Outlook
Knowledge of Data Protection and Caldicott principles and an understanding of the need to maintain patient confidentiality
Ability to accurately transfer data from one source to another
Ability to use discretion and use own initiative to resolve routine queries in line with departmental procedures
Flexible approach to work and adaptable to change

Desirable

Knowledge of medical terminology
Knowledge of PRISM
Knowledge of EPR
Knowledge of CITO

Qualifications

Essential

Good standard of education - minimum of 3 GCSE's (or equivalent) at Grade C or above including English Language
NVQ Level in Business Administration or equivalent demonstrable knowledge or experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.