Job summary
Are you a proactive and technically savvy individual looking
to contribute to the smooth operation of Clinical IT systems? If so, Health Informatics at
County Durham and Darlington NHS Foundation Trust may have the perfect role for
you! We are seeking a dedicated Systems Administrator / Manager for Clinical
Applications to join our ever evolving Systems team.
As a senior member of the systems team, you will play a
vital role in management and leadership and take ownership of and be
reposnsible for the administration, configuration/development and support for
one or more of the Trust's Clinical IT systems.
The post offers great potential for personal and career
development and enables you to enhance your knowledge of healthcare and
clinical IT Systems.
We are able to offer flexible/hybrid working with the
ability to be based at one of several sites across County Durham, including at
locations in Darlington, Annfield Plain and Peterlee.
Any experience of Radiology and Cardiology
systems would be beneficial in this role
Main duties of the job
Working closely with other members of the systems team and
staff across Health Informatics and the wider Trust, you will be responsible
for and ensure the reliable operation, configuration/development and support of
one or more clinical systems, contributing to the delivery of high-quality
patient care.
You will need to be customer focused, pro-active, possess
strong communication skills, confident IT skills and have a strong work ethic.
You will have the opportunity to work with a diverse team, committed to working
together in developing and supporting our clinical services.
You will be expected to influence decision-making within
divisions and corporate departments as well as within Health Informatics.
The role may have line management
responsibilities and as such you may be resoponsible for staff
management,supervision and mentoring.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post.
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
The post holder will report directly to the Systems Support
Manager and work in close association with the team of other System
Administrators/Managers, Senior Systems Support Specialists and Systems Support
Administrators.
You will be managing, supporting, administering, developing
and configuring clinical IT systems, reviewing requests and incidents and
engaging with stakeholders and end users on the systems you are assigned to
support.
Duties will include:
Managing and supervising staff.
Taking ownership of systems and responsibility for their
availability and operation.
Developing, reviewing and maintaining policies and
procedural system documentation.
Ensuring the provision of proactive user technical support,
identifying, analysing, recording and resolving users' issues and offering
appropriate help and guidance.
Administering and indetifying where enhancing systems and
operations is possible.
Monitoring the systems using error logs and statistics as
required and taking corrective actions. Updating and configuring systems in an
accurate and timely fashion.
Maintaining system software and when required, system
hardware.
Implementation of new solutions or new/updated codesets.
Audit systems, users and data to ensure accuracy and quality
of data.
Manage suppliers and contracts.
Make recommendations to senior managers.
Manage and lead on small projects and system upgrades.
For further information please refer to the job
description where further details can be found.
Job description
Job responsibilities
The post holder will report directly to the Systems Support
Manager and work in close association with the team of other System
Administrators/Managers, Senior Systems Support Specialists and Systems Support
Administrators.
You will be managing, supporting, administering, developing
and configuring clinical IT systems, reviewing requests and incidents and
engaging with stakeholders and end users on the systems you are assigned to
support.
Duties will include:
Managing and supervising staff.
Taking ownership of systems and responsibility for their
availability and operation.
Developing, reviewing and maintaining policies and
procedural system documentation.
Ensuring the provision of proactive user technical support,
identifying, analysing, recording and resolving users' issues and offering
appropriate help and guidance.
Administering and indetifying where enhancing systems and
operations is possible.
Monitoring the systems using error logs and statistics as
required and taking corrective actions. Updating and configuring systems in an
accurate and timely fashion.
Maintaining system software and when required, system
hardware.
Implementation of new solutions or new/updated codesets.
Audit systems, users and data to ensure accuracy and quality
of data.
Manage suppliers and contracts.
Make recommendations to senior managers.
Manage and lead on small projects and system upgrades.
For further information please refer to the job
description where further details can be found.
Person Specification
Special Skills and Knowledge
Essential
- Demonstrable skills in reporting and database management
- Demonstrable skills in the use of software and software development tools.
- A sound working knowledge and understanding of computer-based systems, software and applications.
- Ability to make judgements involving complex facts or situations which require the analysis, interpretation and comparison of a range of options.
- An ability to plan and organise workload to meet objectives and deadlines.
- High level interpersonal and communication skills persuasion, negotiation, training, empathy and re-assurance.
- Ability to communicate highly complex, sensitive, contentious information where there may be barriers to overcome.
Desirable
- Understanding of the application of modern IT solutions.
- Skills in Structured Query Language(s) SQL or similar
- Understanding of clinical processes.
- Ability to manage small projects and technical implementations.
- Experience of healthcare environments.
- Proven experience in the development of computer based solutions.
- Experience of working within systems development environments.
Special Requirements
Essential
- Commitment to developing own expertise.
- Able to participate in the appropriate on-call rotation as needed.
- Able to travel across Trust sites to meet the requirements of the post.
Experience
Essential
- In depth experience of managing or designing, configuring and sup porting application systems.
- Experience of working in an IT / technical environment with evidence of continued professional development.
- Experience of supplier/contract management.
Desirable
- Experience of NHS or healthcare systems.
- Experience of teaching, coaching and leadership.
- Experience of managing change within an IT environment.
Qualifications
Essential
- A degree in IT Systems, Software engineering, Computer Science or a related subject or relative equivalent experience.
- Evidence of continuous professional development.
Desirable
- ITIL Foundation Certificate in IT Service Management
Person Specification
Special Skills and Knowledge
Essential
- Demonstrable skills in reporting and database management
- Demonstrable skills in the use of software and software development tools.
- A sound working knowledge and understanding of computer-based systems, software and applications.
- Ability to make judgements involving complex facts or situations which require the analysis, interpretation and comparison of a range of options.
- An ability to plan and organise workload to meet objectives and deadlines.
- High level interpersonal and communication skills persuasion, negotiation, training, empathy and re-assurance.
- Ability to communicate highly complex, sensitive, contentious information where there may be barriers to overcome.
Desirable
- Understanding of the application of modern IT solutions.
- Skills in Structured Query Language(s) SQL or similar
- Understanding of clinical processes.
- Ability to manage small projects and technical implementations.
- Experience of healthcare environments.
- Proven experience in the development of computer based solutions.
- Experience of working within systems development environments.
Special Requirements
Essential
- Commitment to developing own expertise.
- Able to participate in the appropriate on-call rotation as needed.
- Able to travel across Trust sites to meet the requirements of the post.
Experience
Essential
- In depth experience of managing or designing, configuring and sup porting application systems.
- Experience of working in an IT / technical environment with evidence of continued professional development.
- Experience of supplier/contract management.
Desirable
- Experience of NHS or healthcare systems.
- Experience of teaching, coaching and leadership.
- Experience of managing change within an IT environment.
Qualifications
Essential
- A degree in IT Systems, Software engineering, Computer Science or a related subject or relative equivalent experience.
- Evidence of continuous professional development.
Desirable
- ITIL Foundation Certificate in IT Service Management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
