Job summary
An exciting opportunity has arisen within our Waiting List
Team.
Working 37.5 hours per week as part of our waiting list
team, you will be responsible for the adding of patients to elective inpatient
waiting list, arranging Pre-Assessment appointments and theatre scheduling
within the Trusts agreed timescale.
You will be educated to 5 GCSE Level or NVQ Level 2 in
Business & Administration or Customer Service or have relevant experience
within a busy office environment. Previous NHS experience and knowledge of
Patient Administration Systems would be advantageous but is not essential.
The ability to work under pressure both individually and as
part of a team is important to ensure that deadlines are met. Good
organisational and interpersonal skills are essential in order to be able to
achieve this. Excellent customer service skills are essential for this role.
The successful candidate will be based at University
Hospital of North Durham and may be required to work at other sites within the
Trust, if necessary.
This
post includes the ability to hybrid work (office and home working)
Main duties of the job
You will be responsible for the day to day management of all
patients listed for elective surgery. This includes making pre-assessment
appointments, organising interpreters, arranging surgery dates, taking into
account booking rules, urgent/routine ratios and working with clinical staff to
achieve patient satisfaction.
You also liaise with GP's, hospital staff and other
professional bodies to ensure smooth running of the department.
Enquiries should be dealt with in a prompt,
responsive and courteous manner at all times to ensure patients are satisfied
with the service provided by the Waiting List Team and to ensure the Trust is
portrayed in a positive manner.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary, If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post.
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
Adding patients to the waiting list in accordance to local
and NHS policies and procedures
Manage a number of elective waiting lists within
specialities operating Trust Wide ensuring efficient and effective use of
theatre sessions
Proactively manage patients referred for elective surgery.
You must exercise initiative, judgement and knowledge whilst following policies
and procedures to book patients for pre-assessment and their surgery.
Working in a demanding office environment dealing with
complex and sensitive information on a daily basis.
Overcoming barriers on a daily basis in supporting patients
that may not easily understand verbal communication due to cultural or language
differences, physical or mental special needs. To use tact and persuasion to
negotiate convenient surgery dates.
Book interpreters for patients attending who require a
language interpreter or British Sign Language interpreter.
Schedule patients for surgery into the Trust theatre system.
A good knowledge of medical terminology would be
of benefit.
Job description
Job responsibilities
Adding patients to the waiting list in accordance to local
and NHS policies and procedures
Manage a number of elective waiting lists within
specialities operating Trust Wide ensuring efficient and effective use of
theatre sessions
Proactively manage patients referred for elective surgery.
You must exercise initiative, judgement and knowledge whilst following policies
and procedures to book patients for pre-assessment and their surgery.
Working in a demanding office environment dealing with
complex and sensitive information on a daily basis.
Overcoming barriers on a daily basis in supporting patients
that may not easily understand verbal communication due to cultural or language
differences, physical or mental special needs. To use tact and persuasion to
negotiate convenient surgery dates.
Book interpreters for patients attending who require a
language interpreter or British Sign Language interpreter.
Schedule patients for surgery into the Trust theatre system.
A good knowledge of medical terminology would be
of benefit.
Person Specification
Qualifications
Essential
- Good standard of Education with 5 C grade GCSEs (including English Language and Maths) OR equivalent experience
Desirable
- NVQ in Level 2 Business Administration or Customer Service
Special Skills and Knowledge
Essential
- Good computer skills
- Experience of Microsoft packages
- Experience of dealing with tight deadlines and targets and the ability to work on own initiative, make informed decisions and communicate these to a team leader/manager where necessary
- Highly organised and have the ability to prioritise own workload
Desirable
- Understanding of NHS performance targets
- NHS Medical terminology
Special Requirements
Essential
- Excellent interpersonal and communication skills to have an awareness of the various communication barriers
- Approachable and friendly
- Ability to maintain strict confidentiality.
- Attention to detail
- Able to travel across Trust sites to meet the requirements of the post
Desirable
- Evidence of interacting with a wide range of people
- Well presented
- Self-reliant
Experience
Essential
- Relevant experience within an administrative role
- Experience of working with the general public or customer service experience
Desirable
- Previous NHS experience i.e. Reception, Waiting List or other Administration posts
- Knowledge of RTT 18 week pathways
Person Specification
Qualifications
Essential
- Good standard of Education with 5 C grade GCSEs (including English Language and Maths) OR equivalent experience
Desirable
- NVQ in Level 2 Business Administration or Customer Service
Special Skills and Knowledge
Essential
- Good computer skills
- Experience of Microsoft packages
- Experience of dealing with tight deadlines and targets and the ability to work on own initiative, make informed decisions and communicate these to a team leader/manager where necessary
- Highly organised and have the ability to prioritise own workload
Desirable
- Understanding of NHS performance targets
- NHS Medical terminology
Special Requirements
Essential
- Excellent interpersonal and communication skills to have an awareness of the various communication barriers
- Approachable and friendly
- Ability to maintain strict confidentiality.
- Attention to detail
- Able to travel across Trust sites to meet the requirements of the post
Desirable
- Evidence of interacting with a wide range of people
- Well presented
- Self-reliant
Experience
Essential
- Relevant experience within an administrative role
- Experience of working with the general public or customer service experience
Desirable
- Previous NHS experience i.e. Reception, Waiting List or other Administration posts
- Knowledge of RTT 18 week pathways
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
