Job summary
Due to the expansion of the Bowel Cancer
Screening Service and age extension planning we are looking to recruit an admin
support officer to join the existing team at Bishop Auckland Hospital. The post holder will provide the highest
standard of admin support for patients participating in the national Bowel
Cancer Screening Programme. The post is varied and includes providing general
admin support to the practitioners for individuals who have had a positive FIT
as part of the programme, attending occasional health promotional events in the
region and local GPs. occassional
reception cover also provided for ward 20. This is an exciting opportunity to
join our team of highly motivated, professional staff who take pride in
providing excellent services for our patients.
The team was highly praised by the Quality Assurance Regional Centre who
undertook a Quality Assurance Visit in 2018. The post will be based at Bishop
Auckland Hospital, but you may be expected to travel across the three main
trust sites.
Main duties of the job
The
ability to be flexible and organised in the workplace with a passion for
delivering a quality and successful service is essential. Excellent
interpersonal, written and verbal communication skills are required to maintain
and develop relationships with a wide range of internal and external contacts.
You will be supported by
induction training and ongoing development. You will have regular supervision,
and an annual appraisal with learning opportunities.
The successful applicant
will be expected to complete training in the external BCSS system - open exter
via online portal.
DBS check will be required
for the post as occasional reception cover may be required within the endoscopy
unit at Bishop Auckland ward 20
The service core hours are
8-4 however rota working is in place to ensure admin cover is provided until
5.30 with a later start of 9.30
6
day working in place on an adhoc basis
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary £23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
MAIN
DUTIES & RESPONSIBILITIES
Provide an administrative service to the BCSP Management
Team in order to support the effective delivery of the Programme.
Admit and discharge patients to the ward ensuring
procedures are added to the patient administration system.
Assist the BCSP Co-Ordinator/Lead Administrator to
establish and develop Standard Operating Procedures for all administrative
tasks in order to provide a seamless service.
Maintain regular communication with Primary Care with
regards to patient activity, and ensure GP practice information is up to date.
In support of the National Programme, maintain the BCSP
national database and report any anomalies to NHS Digital Helpdesk.
Participate in Trust annual essential training,
Information Governance training and educational/awareness sessions as
identified by the BCSP and through the Appraisal Process.
To communicate effectively with patients, providing
appropriate advice regarding appointments and correspondence.
To gain a broad knowledge and understanding of the
Quality Assurance Standards, National Right Results Pathways and supporting
policies and publications endorsed by NHS Commissioning Boards and the
Programme National Team.
To arrange patient pathways by ensuring clinic and
procedure appointments are booked onto relevant systems within programme
timescales.
To ensure all pathway documentation is available for
clinics and procedure appointments, in agreement with department work
instructions.
To carry out daily administrative tasks to ensure the
smooth running of the service, this includes actions from emails and telephone
calls, despatch and receive mail, maintain availability and correct labelling
of documentation for despatch to scanning, and covering reception.
Ensure adequate supplies of stationary, consumables,
Patient Information Leaflets, PPE consumables and office equipment as
appropriate.
Ensure the security, maintenance and cleanliness of
personal office accommodation and equipment is upheld. Adhere to COVID-19
Policies and procedures.
Support Clinical Staff on the ensuring all patient data
is captured correctly in order to support the patient pathway and correct
outcomes achieved.
Be prepared to support patients
requiring assistance or advice by referring to the correct member of staff. .
Job description
Job responsibilities
MAIN
DUTIES & RESPONSIBILITIES
Provide an administrative service to the BCSP Management
Team in order to support the effective delivery of the Programme.
Admit and discharge patients to the ward ensuring
procedures are added to the patient administration system.
Assist the BCSP Co-Ordinator/Lead Administrator to
establish and develop Standard Operating Procedures for all administrative
tasks in order to provide a seamless service.
Maintain regular communication with Primary Care with
regards to patient activity, and ensure GP practice information is up to date.
In support of the National Programme, maintain the BCSP
national database and report any anomalies to NHS Digital Helpdesk.
Participate in Trust annual essential training,
Information Governance training and educational/awareness sessions as
identified by the BCSP and through the Appraisal Process.
To communicate effectively with patients, providing
appropriate advice regarding appointments and correspondence.
To gain a broad knowledge and understanding of the
Quality Assurance Standards, National Right Results Pathways and supporting
policies and publications endorsed by NHS Commissioning Boards and the
Programme National Team.
To arrange patient pathways by ensuring clinic and
procedure appointments are booked onto relevant systems within programme
timescales.
To ensure all pathway documentation is available for
clinics and procedure appointments, in agreement with department work
instructions.
To carry out daily administrative tasks to ensure the
smooth running of the service, this includes actions from emails and telephone
calls, despatch and receive mail, maintain availability and correct labelling
of documentation for despatch to scanning, and covering reception.
Ensure adequate supplies of stationary, consumables,
Patient Information Leaflets, PPE consumables and office equipment as
appropriate.
Ensure the security, maintenance and cleanliness of
personal office accommodation and equipment is upheld. Adhere to COVID-19
Policies and procedures.
Support Clinical Staff on the ensuring all patient data
is captured correctly in order to support the patient pathway and correct
outcomes achieved.
Be prepared to support patients
requiring assistance or advice by referring to the correct member of staff. .
Person Specification
Special Requirements
Essential
- Satisfactory DBS clearance.
- Able to comply with departmental dress code.
- Good interpersonal skills.
- Approachable and Friendly.
- Ability to travel and work across trust sites if needed.
- Flexible in working hours
Qualifications
Essential
- 5 GCSE or NVQ level 2 or equivalent experience.
- ECDL or equivalent experience.
Desirable
- Evidence of IT related qulification.
- BCSP software training.
- Customer Service qualification or Business Admin qualification.
Experience
Essential
- Use of standard mircosoft programmes word, excel, outlook, teams.
- Relevant administrative and or clerical experience.
- Accurate data input experience.
Desirable
- Experience in an NHS setting.
- Knowledge of hopsital systems EPR and waiting list management.
- Experience of working in a reception area or customer facing enviroment.
Special Skills and Knowledge
Essential
- Excellent communication and organistaional skills.
- Ability to demonstrate empathy and Understanding towards service users.
- Ability to prioritise work.
- Attention to detail and accuracy .
- Ability to use own initiative.
- Understand the need to maintain confidentiality at all times.
- Ability willingness to undergo further training as necessary.
Desirable
- Knowledge of Bowel cancer screening programme is desirable.
Person Specification
Special Requirements
Essential
- Satisfactory DBS clearance.
- Able to comply with departmental dress code.
- Good interpersonal skills.
- Approachable and Friendly.
- Ability to travel and work across trust sites if needed.
- Flexible in working hours
Qualifications
Essential
- 5 GCSE or NVQ level 2 or equivalent experience.
- ECDL or equivalent experience.
Desirable
- Evidence of IT related qulification.
- BCSP software training.
- Customer Service qualification or Business Admin qualification.
Experience
Essential
- Use of standard mircosoft programmes word, excel, outlook, teams.
- Relevant administrative and or clerical experience.
- Accurate data input experience.
Desirable
- Experience in an NHS setting.
- Knowledge of hopsital systems EPR and waiting list management.
- Experience of working in a reception area or customer facing enviroment.
Special Skills and Knowledge
Essential
- Excellent communication and organistaional skills.
- Ability to demonstrate empathy and Understanding towards service users.
- Ability to prioritise work.
- Attention to detail and accuracy .
- Ability to use own initiative.
- Understand the need to maintain confidentiality at all times.
- Ability willingness to undergo further training as necessary.
Desirable
- Knowledge of Bowel cancer screening programme is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Bishop Auckland General Hospital
Cockton Hill Road
Bishop Auckland
County Durham
DL14 6AD
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
