Job summary
Fixed term or secondment opportunity.
An
exciting secondment opportunity has arisen for a self motivated individual who
is keen to be at the forefront of IT innovation within the NHS. You will be part of a dedicated, hardworking
team delivering first point of contact for all County Durham and Darlington
issues and queries, providing excellent customer services by focusing on
providing information on the procurement of hardware and software.
Main duties of the job
Taking calls from customers
via the telephone, email and the Self
Service portal.
Obtaining quotations from
Suppliers and Procuring hardware and software for users in a timely manner.
Ordering new equipment and
arranging delivery to the end user.
Maintaining an inventory of
ICT hardware and software.
Issue advice and guidance
to service users, using procedures used within IM&T.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary £23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
Support the ICT Customer
Services Manager in the provision of the service.
Order new equipment and
arrange delivery to ICT service users in an efficient and timely manner.
Assist in the development
of ICT procedures and policies.
Assist in the preparation
of ad hoc and routine billing and monitoring reports.
Input into and maintain an
inventory of ICT hardware and software.
Administer access to
network and application systems.
Obtaining quotations from
Suppliers for Hardware and Software.
Provide advanced telephone
advice to ICT users.
Provide assistance to the
Infrastructure and IT operations teams.
Provide advice to users on
the correct use of ICT equipment.
Log and update calls on the
IT Service Desk.
Work with the
Infrastructure support team to assign and prioritise work.
Deal
with suppliers for orders, returns and repairs.
Job description
Job responsibilities
Support the ICT Customer
Services Manager in the provision of the service.
Order new equipment and
arrange delivery to ICT service users in an efficient and timely manner.
Assist in the development
of ICT procedures and policies.
Assist in the preparation
of ad hoc and routine billing and monitoring reports.
Input into and maintain an
inventory of ICT hardware and software.
Administer access to
network and application systems.
Obtaining quotations from
Suppliers for Hardware and Software.
Provide advanced telephone
advice to ICT users.
Provide assistance to the
Infrastructure and IT operations teams.
Provide advice to users on
the correct use of ICT equipment.
Log and update calls on the
IT Service Desk.
Work with the
Infrastructure support team to assign and prioritise work.
Deal
with suppliers for orders, returns and repairs.
Person Specification
Special Skills and Knowledge
Essential
- Follow procedures and instructions accurately.
- Communication, verbal and written.
- Excellent Communication & Organisational skills and ability to prioritise.
- A great telephone manner.
- Ability to work under pressure.
- Good working knowledge of Microsoft Office packages.
- Technical knowledge of a wide range of computer systems.
Desirable
- Knowledge and experience of multiple systems.
- Knowledge of supporting users remotely.
- Knowledge of ITIL.
Qualifications
Essential
- 5 GCSE passes (or equivalent) including English and Mathematics
Desirable
Experience
Essential
- Knowledge of common PC operating systems.
- Experience of supporting users with computer hardware, software, and peripherals.
Desirable
Special Requirements
Essential
- Willing to undertake any training required for the post.
- Able to travel across Trust sites to meet the requirements of the post.
Person Specification
Special Skills and Knowledge
Essential
- Follow procedures and instructions accurately.
- Communication, verbal and written.
- Excellent Communication & Organisational skills and ability to prioritise.
- A great telephone manner.
- Ability to work under pressure.
- Good working knowledge of Microsoft Office packages.
- Technical knowledge of a wide range of computer systems.
Desirable
- Knowledge and experience of multiple systems.
- Knowledge of supporting users remotely.
- Knowledge of ITIL.
Qualifications
Essential
- 5 GCSE passes (or equivalent) including English and Mathematics
Desirable
Experience
Essential
- Knowledge of common PC operating systems.
- Experience of supporting users with computer hardware, software, and peripherals.
Desirable
Special Requirements
Essential
- Willing to undertake any training required for the post.
- Able to travel across Trust sites to meet the requirements of the post.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Greenhouse
Greencroft Industrial Estate, Annfield Plain
Stanley
Durham
DH9 7XP
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
