Admin Assistant

Job description

Job responsibilities

To receive patients and visitors to the ward/receptions

To input patient admission, attendance, transfer and discharge data to the necessary patient administration & information systems, ensuring patient and GP details are accurate and updated as necessary To arrange patient follow up and other appointments, as required

To provide administrative support to ward-based clinics, as required

To deal with telephone enquiries, taking and conveying messages appropriately

To sort incoming mail and prepare outgoing mail for posting

To prepare patient admission packs, as necessary

To maintain patient records during admission and discharge using electronic patient record.

To maintain accurate ward bed board (until e-obs system fully implemented)

To maintain ward staff board

To maintain ward information board

To liaise with staff bank regarding shifts requiring nursing/HCA cover, as directed by the nurse in charge

To undertake elements of ward check-list, as required (eg VTE completion)

To ensure paper laboratory results are made available to clinical teams for verification

To undertake delivery of investigation requests to relevant hospital departments

Photocopying as required

Maintain an up to date filing and archive filing system, disposing of archived patient records according to Trust Policy.

Person Specification

Qualifications

Essential

• Good standard of general education minimum of 3 GSCEs or equivalent at Grade C or above including English
• NVQ Level 2 in Business Administration (or working towards)or equivalent knowledge/ experience

Experience

Desirable

• Experience of an administrative role providing general provision of
• administrative duties in a challenging and constantly changing environment.
• Experience of working within an NHS Environment
• Experience in setting up and
• maintaining office filing systems.

Special Skills & Knowledge

Essential

• Committed to quality customer
• care/delivering excellent customer service.
• Ability to communicate accurately verbally and in writing with a wide range of people.
• Effective interpersonal skills
• Able to use own initiative to resolve routine queries, in line with departmental
• procedures.
• Able to work with minimal supervision following set procedures.
• Ability to prioritise workload. Able to work to deadlines.
• Flexible approach to work and adaptable to
• change.
• Ability to work as a member of a team
• Knowledge of computer packages: Word, Excel, Outlook and Powerpoint.
• IT skills
• Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality
• Ability to use discretion and maintain confidentiality.
• Knowledge of NHS Practices/Procedures
• Clinical/Service knowledge
• Knowledge of systmone
• Knowledge of EPR

Special Requirements

Essential

• Ability to travel independently across the
• County to fulfil the requirements of the post.
• Present a professional image at all times

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Sedgefield Community Hospital

Salters Lane

Sedgefield

Stockton-on-tees

Cleveland

TS21 3EE

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)