Programme Manager - Patient Safety

Job description

Job responsibilities

General

Managing the full project life cycle from project initiation to closure, with a significant focus on change management and safety/service improvement.

Completing and continually updating a comprehensive project plan that provides live updates of project status and highlights/escalates/mitigates key risks and issues.

Identifying and forging relationships with the key regional and national stakeholders in developing and subsequently delivering the support offered.

Leading and/or participating in regional and national networks and groups to support cross organisational learning and sharing.

Monthly, quarterly, annual and ad-hoc reporting to various stakeholders to comply with the programmes governance arrangements.

Ensuring that all aspects of the Programme meet and support our local stakeholders' needs whilst also delivering our national commission.

Working to achieve agreed objectives.

Promoting the values of Health Innovation NENC

Communicating effectively within and between teams, being involved in and participating in meetings as requested; and

Contributing to supporting the development and implementation of the new Innovation pathway/OMNIA system to ensure that relevant project data is captured and evidenced.

Communication and Relationships

Providing and receiving highly complex, sensitive, or contentious information to ensure that the appropriate agreement or co-operation required to deliver projects is achieved. This information is used to develop project plans and associated documentation and for planning and monitoring.

Working with the national team, clinicians, health care professionals, patient safety teams; colleagues in social care, the independent sector, primary and secondary care, and patient forums to ensure anticipated benefits of the safety improvement programme are fully realised.

Persuading Project Boards, Project Teams, and staff of the importance of complex projects; negotiates with and motivates staff on project delivery, including linking in with other initiatives.

Presenting complex, sensitive, or contentious information to large groups using appropriate tools and techniques. These methods may include PowerPoint presentations or the production of documents or leaflets to effect communication to staff, patients and the public affected by the projects.

Project Lead in support of contract negotiations.

Developing and implementing project communication plans.

Analytical and Judgemental Skills

Dealing with complex facts or situations which require analysis, interpretation, and comparison of a range of options. Make judgements where there are conflicting views on the projects and where there is a need to make decisions on complex issues.

Carrying out impact assessment on options in relation to budgets, staff and other resources, timetables, and quality of outcomes.

Being responsible for individual project budget and tracking, depending on scope of individual project (usually within range of £5,000 - £1,000,000).

Ensuring that all spending is agreed within project plans, monitored and variance outside of set tolerances reported to the Project Boards.

Managing multiple projects and the appropriate multiple budgets as identified in the produced business cases.

Appraising resources required to complete the project within the Cost, Time, Quality triangle and therefore the calculation of the project budget.

Interpreting the impact of project changes in relation to agreed levels of tolerance on current project activities, resources (both staff and budgetary), quality and acceptability of outcomes and timescales.

Planning and Organisational Skills

Planning and organising a broad range of complex activities including formulations; adjust plans on an on-going basis. Agree these plans with the Project Boards considering strategic and operational project goals.

Developing business cases to local and NHS standards.

Planning - including task identification, duration, resource requirement and determination of critical path to determine project length. Additional work on contingency planning and risk and issue analysis.

Stage planning in complex projects.

Ensuring that plans are clearly and concisely presented in project documentation including project mandates, project initiation documents, highlight and checkpoint reports, Gantt charts and project related standard reports.

Encompassing all aspects of the project, making adjustments if targets are not met. This must be reflected in assessments on budgets and other resources being reported accordingly and reflected in the project plan.

Skilled in the use of Product Based Planning.

Benefits realisation identification and planning and monitoring of delivery.

Delivery of Lessons Learned Reports.

Education

Facilitating and coaching teams in quality improvement and project management, through a variety of formats (workshops, conferences, action learning sets etc) to enable delivery of the programme objectives at local level

Ensuring that the Programme Board and Team members are fully versed in the responsibilities of their roles and local corporate governance, that they are to undertake in relation to the project and its governance.

Maintaining skills to professional standards, e.g. through training courses.

Leadership

Directing and motivating Programme Team members in the delivery of the project.

Chairing Project Team meetings and facilitate discussion.

Fully informing the Programme Boards on all aspects of project progress to support their decision-making. Present risks, issues and options for resolution.

Information Resources

Responsibility for maintaining one or more sets of project documentation to support project administration and local standards.

Defining and delivering communications strategies.

Responsible for project information systems to ensure the accurate documentation, reporting and audit of projects.

Production of routine and ad hoc reports on project progress and issues.

This job description is designed to identify key responsibilities of the post. It is not an exhaustive list of duties and will be subject to amendment as necessary in consultation with the post holder.

Person Specification

Personal Attributes

Essential

• A positive, friendly, and supportive attitude, as well as the ability to work flexibly and cooperatively with others.
• Enthusiastic, forward-thinking and an inspiring leader.
• Structured and methodical approach to complex tasks.
• Exceptional influencing and negotiation skills.
• Ability to work under and meet strict deadlines.
• Key focus on customer service and user requirements.

Experience

Essential

• A Quality Improvement qualification and/or significant experience delivering quality/service or patient safety improvement projects.
• Ability to create and deliver comprehensive project plans.
• Able to develop effective stakeholder relationships.
• Experience of managing multiple complex projects and delivering change management.
• Ability to work across multiple departments, organisations and agencies to develop relationships, strategies and partnership working to implement change programmes.
• Manage / understand Service Level Agreements
• Workshop facilitation and presentation skills.
• Interpreting, analysing, and presenting highly complex multi stranded information of varying quality from a number of diverse sources.
• Excellent IT skills, including proficiency in the Microsoft Office suite and use of video conferencing

Desirable

• Currently holds or has had a similar patient safety or quality improvement role in an NHS healthcare environment.

Qualifications

Essential

• Be educated to degree level or equivalent level of qualification or experience in quality improvement or patient safety.
• Hold a current recognised project management qualification, preferably PRINCE2 Practitioner or equivalent experience in project management techniques.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Newcastle University

Nuns Moor Road

Newcastle Upon Tyne

NE4 5PL

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)