Urgent Care Receptionist

County Durham & Darlington NHS Foundation Trust

This job is now closed

Job summary

An opportunity has arisen for a receptionist to work within County Durham & Darlington Minor Injuries/Urgent Treatment Centre at Peterlee

As a Receptionist you will be part of a team providing an efficient reception and administration service. As first point of contact you will need to demonstrate excellent interpersonal skills and the ability to communicate with staff and service users alike.

You will need a good knowledge of computer systems in particular SystmOne, and possess excellent organisational skills and be confident in completing both individual and team tasks. Duties will include a wide range of admin tasks and reception work.

Due to the nature of the work you will need to demonstrate a good understanding of confidentiality and a non-judgmental attitude is essential.

7 days a week 24 hours a day on a varied shift basis, weekends, days, evenings and nights. In addition you may be required to help cover in other UCCs across the County.

Main duties of the job

Responsible for the greeting of patients and visitors to the Department and all reception duties concerned eg filing / photocopying / e-mailing/scanning/booking transport.

Responsible for the timely and accurate management of patient information in the Department

Responsible for registering new patients on the SystmOne ensuring data is retrieved and recorded accurately

Booking of fracture clinic appointments

Support the organisation of home visits, ensuring clincal notes are ready for GP's

To receive and deal with telephone calls from patients, GP's, NHS 111 and other health professionals

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary £23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post

Full Job Descriptions can be found in the adverts supporting documents

Date posted

30 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

C9439-24-0451

Job locations

Peterlee Hospital

O'neill Drive

Peterlee

County Durham

SR8 5UQ

Job description

Job responsibilities

Responsible for the greeting of patients and visitors to the Department and all reception duties concerned eg filing / photocopying / e-mailing/ scanning/booking transport.

Responsible for the timely and accurate management of patient information in the Department

Responsible for registering new patients onto System One ensuring data is retrieved and recorded accurately

Booking of fracture clinic appointments via EPR System

Booking of transport for patients, where medically necessary

To ensure that patients calling the department are dealt with in a prompt, responsive and courteous manner at all times in order that patients are satisfied with the service provided by the Reception Team to ensure the Trust is portrayed in a positive manner

Liaise effectively via telephone or face to face with patients, general practitioners, hospital staff and other professional bodies to ensure the smooth running of the department

Ensure patient satisfaction and confidentiality is maintained throughout

Deal with distressed, abusive and/or complaining customers face to face and via the telephone

Provide a service to patients and health professionals regarding requests/queries

Able to work under pressure both supervised and unsupervised carrying out duties in accordance with departments Policies and Procedures ensuring quality standards are adhered to.

Job description

Job responsibilities

Responsible for the greeting of patients and visitors to the Department and all reception duties concerned eg filing / photocopying / e-mailing/ scanning/booking transport.

Responsible for the timely and accurate management of patient information in the Department

Responsible for registering new patients onto System One ensuring data is retrieved and recorded accurately

Booking of fracture clinic appointments via EPR System

Booking of transport for patients, where medically necessary

Liaise effectively via telephone or face to face with patients, general practitioners, hospital staff and other professional bodies to ensure the smooth running of the department

Ensure patient satisfaction and confidentiality is maintained throughout

Deal with distressed, abusive and/or complaining customers face to face and via the telephone

Provide a service to patients and health professionals regarding requests/queries

Able to work under pressure both supervised and unsupervised carrying out duties in accordance with departments Policies and Procedures ensuring quality standards are adhered to.

Person Specification

Special Skills and Knowledge

Essential

Commited to delivering excellent customer service.
Excellent organisational skills.
Ability to work under pressure.
Ability to prioritise.
Keyboard skills.
Excellent communication skills.

Desirable

NHS Experience.

Qualifications

Essential

Minimum of 5 GSCEs or equivalent at
Grade C or above.
NVQ Level 2 in Business Administration/Customer Care (or working towards) or equivalent knowledge/experience.

Desirable

ECDL Qualification.

Experience

Essential

Reception experience.

Desirable

NHS Experience.

Special Requirements

Essential

Flexibility for 24/7 working.

Person Specification

Special Skills and Knowledge

Essential

Commited to delivering excellent customer service.
Excellent organisational skills.
Ability to work under pressure.
Ability to prioritise.
Keyboard skills.
Excellent communication skills.

Desirable

NHS Experience.

Qualifications

Essential

Minimum of 5 GSCEs or equivalent at
Grade C or above.
NVQ Level 2 in Business Administration/Customer Care (or working towards) or equivalent knowledge/experience.

Desirable

ECDL Qualification.

Experience

Essential

Reception experience.

Desirable

NHS Experience.

Special Requirements

Essential

Flexibility for 24/7 working.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.