Job summary
The
aim of the Programme Management Office (PMO) is to improve patient experience,
reform patient pathways across acute and community services and deliver
significant savings. The Improvement
Project Facilitator will be focussed on supporting the delivery of the Trusts
improvement programme
Main duties of the job
The role will contribute to the
effective facilitation of the improvement programme across CDDFT and partner
organisations. The post holder will be responsible for leading specific
improvement, highly complex, strategic projects as prioritised within the PMO
and in line with the clinical priorities of CDDFT. This will be achieved through the deployment
of a range of specialist change management and quality improvement tools and
techniques to actively promote and support sustainable change;
The role will be responsible for actively promoting and
supporting Project Managers and Project Teams in service redesign and change
management to ensure cost effective, value for money, sustainable quality
improvements to key performance areas of the business;
The role will advocate the ethos of robust quality
improvement approaches and locally support, critique, advise and challenge
quality improvement project progress at all levels of CDDFT business
infrastructure;
The post holder will ensure defined
quality improvement projects are robustly managed using agreed project
management and/or change management methodology;
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do not meet the minimum salary £23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
Design, lead and manage large scale, complex, quality
improvement projects. This will require
the application of highly developed specialist project management and quality
improvement knowledge and skills including (but not limited to):
- the formulation
of project plans and reporting structures;
- establishing
corporate governance arrangements including risk management;
- selecting and
agreeing the most appropriate change management / improvement methodologies to achieve
the desired outputs;
- identifying and agreeing measures of
success and determining appropriate baseline performance;
- delegating and
coordinating work to project team members (from across the organisation and
assigned to specific projects) with appropriate monitoring against agreed
timeframes;
- designing
innovative service delivery models and implementing pilot / trial testing and
evaluation protocols;
- develop and
design financial profiles and budget requirements for optimum service delivery
models;
- evaluation of progress against agreed
milestones and outcomes;
- taking
appropriate action to escalate issues and exceptions:
Job description
Job responsibilities
Design, lead and manage large scale, complex, quality
improvement projects. This will require
the application of highly developed specialist project management and quality
improvement knowledge and skills including (but not limited to):
- the formulation
of project plans and reporting structures;
- establishing
corporate governance arrangements including risk management;
- selecting and
agreeing the most appropriate change management / improvement methodologies to achieve
the desired outputs;
- identifying and agreeing measures of
success and determining appropriate baseline performance;
- delegating and
coordinating work to project team members (from across the organisation and
assigned to specific projects) with appropriate monitoring against agreed
timeframes;
- designing
innovative service delivery models and implementing pilot / trial testing and
evaluation protocols;
- develop and
design financial profiles and budget requirements for optimum service delivery
models;
- evaluation of progress against agreed
milestones and outcomes;
- taking
appropriate action to escalate issues and exceptions:
Person Specification
Qualifications
Essential
- Educated to degree at honours level or equivalent level of experience at a senior level;
- Coaching or facilitation certification or equivalent experience;
- Project management qualification or equivalent level of specialist experience;
- Masters level qualification or equivalent, (or willing to undertake)
Desirable
- Leadership qualification;
Experience
Essential
- Experience of working in a change management role in health, social care or the independent sector;
- Experience of leading and supporting individuals and teams through complex change, using a range of styles including knowledge transfer, coaching and facilitation;
- Experience of applying project management skills including planning and organising resources to support project implementation / effective risk management / stakeholder management and business case development;
- Experience of applying service improvement methodology (e.g. Lean, organisation development);
- Experience of successful collaborative and partnership working within and across organisations;
- Experience of using own initiative and demonstrating drive, commitment and self-motivation;
- Evidence of having successfully applied influencing and negotiation skills;
Desirable
- Experience of developing service transformation and improvement plans;
- Evidence of effecting cultural and behavioural change in complex environments;
Special Requirements
Essential
- A commitment to the continuous development of the PMO to be innovative and to constantly seek new ways of working/improving performance
- Must meet the travel requirements of the post
- Travelling between and working at different locations, locally, regionally and nationally as required
Special Skills and Knowledge
Essential
- Specialist knowledge of change management and improvement tools
- and techniques including lean methodology;
- A good understanding of the NHS environment and the current agenda for change;
- Excellent interpersonal and leadership skills, including the ability to lead others in challenging current design of services;
- Ability to negotiate and facilitate within a multi-disciplinary team, often on highly contentious issues;
- Excellent written and verbal communication skills;
- Ability to motivate staff from a range of organisations to work collaboratively to improve and change services;
- Ability to use a coaching style when working with individuals and teams;
- Ability to foster good working relationships and work effectively as part of numerous teams;
- Ability to analyse complex facts and situations and develop a range of options;
- Ability to analyse and present complex and sensitive data / information in a range of formats for different audiences;
- Ability to independently use a range of information technology packages, including Microsoft Word, Excel and PowerPoint;
- Ability to prioritise and respond flexibly to frequently changing demands;
Person Specification
Qualifications
Essential
- Educated to degree at honours level or equivalent level of experience at a senior level;
- Coaching or facilitation certification or equivalent experience;
- Project management qualification or equivalent level of specialist experience;
- Masters level qualification or equivalent, (or willing to undertake)
Desirable
- Leadership qualification;
Experience
Essential
- Experience of working in a change management role in health, social care or the independent sector;
- Experience of leading and supporting individuals and teams through complex change, using a range of styles including knowledge transfer, coaching and facilitation;
- Experience of applying project management skills including planning and organising resources to support project implementation / effective risk management / stakeholder management and business case development;
- Experience of applying service improvement methodology (e.g. Lean, organisation development);
- Experience of successful collaborative and partnership working within and across organisations;
- Experience of using own initiative and demonstrating drive, commitment and self-motivation;
- Evidence of having successfully applied influencing and negotiation skills;
Desirable
- Experience of developing service transformation and improvement plans;
- Evidence of effecting cultural and behavioural change in complex environments;
Special Requirements
Essential
- A commitment to the continuous development of the PMO to be innovative and to constantly seek new ways of working/improving performance
- Must meet the travel requirements of the post
- Travelling between and working at different locations, locally, regionally and nationally as required
Special Skills and Knowledge
Essential
- Specialist knowledge of change management and improvement tools
- and techniques including lean methodology;
- A good understanding of the NHS environment and the current agenda for change;
- Excellent interpersonal and leadership skills, including the ability to lead others in challenging current design of services;
- Ability to negotiate and facilitate within a multi-disciplinary team, often on highly contentious issues;
- Excellent written and verbal communication skills;
- Ability to motivate staff from a range of organisations to work collaboratively to improve and change services;
- Ability to use a coaching style when working with individuals and teams;
- Ability to foster good working relationships and work effectively as part of numerous teams;
- Ability to analyse complex facts and situations and develop a range of options;
- Ability to analyse and present complex and sensitive data / information in a range of formats for different audiences;
- Ability to independently use a range of information technology packages, including Microsoft Word, Excel and PowerPoint;
- Ability to prioritise and respond flexibly to frequently changing demands;
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
