Job summary
A exciting opportunity has arisen for a Infrastructure
Support Officer at County Durham and Darlington NHS Foundation Trust which is
one of the largest integrated care providers in England, serving a population
of around 600,000 people. We are a high performing organisation with a track
record of success.
The Health Informatics department requires a permanent Infrastructure
Support Officer to work within its existing team of Server Specialists
providing 3rd line support. The purpose of the role is to provide high quality IT
infrastructure support ensuring the maximum system uptime and resilience for
business and clinical systems.
The role requires a high level of confidence and a sound
knowledge of IT infrastructure in order to provide the delivery of excellence
within the team.
Main duties of the job
This is an exciting opportunity to contribute to the Health
Informatics team supporting the day to day activties, maintenance, monitoring
and performance management of Trust infrastructure to ensure optimum
performance and availability.
The post holder will assist with maintaining the operational
capability of Trust IT infrastructure including physical and virtual server
environments together with providing BAU support for server applications in
terms of third level technician support and be willing to learn new and
emerging technologies.
Liaising with other teams within the department as required
on technical issues, and with third party customer organisations.
Participate in the ICT on-call cover rotas as
necessary.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
From April 1 2024 we are unable to offer sponsorship for healthcare roles that do meet the minimum salary £23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
Support
the effective delivery of server and infrastructure services across the Trust.
Support
Trust Server Specialists with incidents and requests.
Ensure
the trust datacentre and server rooms are maintained to a high standard.
Ensure
server infrastructure remains in compliance with trust security requirements.
Conduct
daily operational checks on production systems.
Raising
and progressing support tickets to resolve issues.
Maintain
accurate technical records.
Ensure
effective server security & integrity.
Maintenance
of technical procedures.
Implementation
of the Trusts planned preventative maintenance regime.
Support
installation, commissioning and fault-finding of server infrastructure.
Contribute
to planning and support of BAU system upgrades on Microsoft Windows, Linux,
VMWare, Citrix, storage appliance, and
other clinical systems.
Act as
triage point of contact for the server team, check tickets escalated to the
server team
(3rd line) for required detail and assign to
the Server Specialist resource as required.
Support
and assist the Server Specialists by undertaking routine server maintenance and
housekeeping
tasks when required.
Supporting
the departments ITIL processes.
Support
ICT users to investigate IT operational requirements functions that contribute
to
improvements
in the application of IT and the development of new or changed
processes/procedures and ICT Infrastructure.
Support
problem reviews with the intention of identifying what went wrong, right and
what can
be done to improve the response in the future.
Outcome of the review should also identify how
to prevent the reoccurrence of the major
problem.
Monitor
IT infrastructure management systems software and appropriate analysis
equipment to
collect routine network load statistics, model
performance, and create reports as required.
Complete
routine configuration/installation and reconfiguration of hardware and
software.
Keep
abreast of IT developments and technologies in order to effectively carry out
the duties of
the post and make recommendations for bringing
benefits to our customers and improvingservice delivery.
Job description
Job responsibilities
Support
the effective delivery of server and infrastructure services across the Trust.
Support
Trust Server Specialists with incidents and requests.
Ensure
the trust datacentre and server rooms are maintained to a high standard.
Ensure
server infrastructure remains in compliance with trust security requirements.
Conduct
daily operational checks on production systems.
Raising
and progressing support tickets to resolve issues.
Maintain
accurate technical records.
Ensure
effective server security & integrity.
Maintenance
of technical procedures.
Implementation
of the Trusts planned preventative maintenance regime.
Support
installation, commissioning and fault-finding of server infrastructure.
Contribute
to planning and support of BAU system upgrades on Microsoft Windows, Linux,
VMWare, Citrix, storage appliance, and
other clinical systems.
Act as
triage point of contact for the server team, check tickets escalated to the
server team
(3rd line) for required detail and assign to
the Server Specialist resource as required.
Support
and assist the Server Specialists by undertaking routine server maintenance and
housekeeping
tasks when required.
Supporting
the departments ITIL processes.
Support
ICT users to investigate IT operational requirements functions that contribute
to
improvements
in the application of IT and the development of new or changed
processes/procedures and ICT Infrastructure.
Support
problem reviews with the intention of identifying what went wrong, right and
what can
be done to improve the response in the future.
Outcome of the review should also identify how
to prevent the reoccurrence of the major
problem.
Monitor
IT infrastructure management systems software and appropriate analysis
equipment to
collect routine network load statistics, model
performance, and create reports as required.
Complete
routine configuration/installation and reconfiguration of hardware and
software.
Keep
abreast of IT developments and technologies in order to effectively carry out
the duties of
the post and make recommendations for bringing
benefits to our customers and improvingservice delivery.
Person Specification
Qualifications
Essential
- IT Qualification or equivalent experience within IT support environment, minimum 3yrs.
- Good general level of education to GCSE or equivalent, particularly in English and Mathematics.
Desirable
- ITIL Foundation knowledge or certificate
- Evidence of continuing professional development
Special Skills and Knowledge
Essential
- Knowledge of data protection and information security.
- Ability to communicate at all levels.
- Ability to understand and escalate technical problems, communicating effectively with technical experts.
- Knowledge and experience in developing and maintaining ICT documentation.
- Knowledge of backup software, reading logs and diagnosing device failures.
- Service-orientated, customer-focused.
- Self-motivated, enthusiastic, reliable and confident.
- Patient and flexible, able to operate as part of a team.
- Flexible approach to work outside normal office hours, when and if the need arises.
- Mobility and ability to travel to different sites.
Desirable
- Knowledge of Cloud technologies (Azure, AWS, etc)
Experience
Essential
- Experience of working in a IT support environment, minimum 3yrs.
- Experience of Microsoft Windows environments.
- Experience of working in a changing environment
- Strong customer service skills.
- Excellent problem solving and troubleshooting skills
Desirable
- Experience of working in a 3rd line support environment
- Experience of Active Directory
- Experience of VMWare
- Experience in supporting server, visualisation and datacenter environments.
- Expereience of server hardware
- Knowledge of network attached storage technologies
- Experience of IT infastructure monitoring systems
- Experience of backup systems
- Experience of Cyber-security systems eg Defender, ATP
- Experience of Service Desk Support tools, such as incident/service request management
Person Specification
Qualifications
Essential
- IT Qualification or equivalent experience within IT support environment, minimum 3yrs.
- Good general level of education to GCSE or equivalent, particularly in English and Mathematics.
Desirable
- ITIL Foundation knowledge or certificate
- Evidence of continuing professional development
Special Skills and Knowledge
Essential
- Knowledge of data protection and information security.
- Ability to communicate at all levels.
- Ability to understand and escalate technical problems, communicating effectively with technical experts.
- Knowledge and experience in developing and maintaining ICT documentation.
- Knowledge of backup software, reading logs and diagnosing device failures.
- Service-orientated, customer-focused.
- Self-motivated, enthusiastic, reliable and confident.
- Patient and flexible, able to operate as part of a team.
- Flexible approach to work outside normal office hours, when and if the need arises.
- Mobility and ability to travel to different sites.
Desirable
- Knowledge of Cloud technologies (Azure, AWS, etc)
Experience
Essential
- Experience of working in a IT support environment, minimum 3yrs.
- Experience of Microsoft Windows environments.
- Experience of working in a changing environment
- Strong customer service skills.
- Excellent problem solving and troubleshooting skills
Desirable
- Experience of working in a 3rd line support environment
- Experience of Active Directory
- Experience of VMWare
- Experience in supporting server, visualisation and datacenter environments.
- Expereience of server hardware
- Knowledge of network attached storage technologies
- Experience of IT infastructure monitoring systems
- Experience of backup systems
- Experience of Cyber-security systems eg Defender, ATP
- Experience of Service Desk Support tools, such as incident/service request management
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
