County Durham & Darlington NHS Foundation Trust

Systems Support Administrator

This job is now closed

Job summary

Are you a proactive and technically savvy individual looking to contribute to the smooth operation of Clinical IT systems? If so Health Informatics at County Durham and Darlington NHS Foundation Trust may have the perfect role for you! We are seeking a dedicated Systems Support Administrator to join our ever evolving Systems team.

As a Systems Support Administrator, you will play a vital role in providing administrative technical support and assistance for the Trust's Clinical IT systems.

The post offered offers great potential for personal and career development and enables you to enhance your knowledge of clinical IT Systems.

We are able to offer flexible/hybrid working with the ability to be based at one of several sites across County Durham, including at locations in Darlington, Annfield Plain and Peterlee.

Main duties of the job

Working closely with our IT teams and end-users, you will ensure the reliable operation and support of our clinical systems, contributing to the delivery of high-quality patient care.

You will need to be customer focused, pro-active, possess strong communication skills, confident IT skills and a strong work ethic. You will have the opportunity to work with a diverse team, committed to working together in supporting our clinical services.

You will be administering clinical IT systems, reviewing and granting access requests and support end users on the systems you are assigned to support.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

From April 1 2024 we are unable to offer sponsorship for healthcare roles that do meet the minimum salary £23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post

Full Job Descriptions can be found in the adverts supporting documents

Date posted

03 April 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

C9439-24-0358

Job locations

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

The Centre For Health

Traynor Way

Whitehouse Business Park

Peterlee

County Durham

SR8 2RU

Annfield Plain

Stanley

County Durham

DH9 7XP

Job description

Job responsibilities

The post holder will provide administrative support to the Systems & Delivery team.

The post holder will provide servicedesk / helpdesk support for the Trust clinical IT systems.

The post holder will assist with system access control duties.

For further information please refer to the job description where further details can be found

Job description

Job responsibilities

The post holder will provide administrative support to the Systems & Delivery team.

The post holder will provide servicedesk / helpdesk support for the Trust clinical IT systems.

The post holder will assist with system access control duties.

For further information please refer to the job description where further details can be found

Person Specification

Qualifications

Essential

Minimum of 4 GCSE Grade C or above must include English Language and Mathematics (or equivalent).
IT qualification (GCSE / A-Level or equivalent)

Desirable

Vocational IT qualifications (eg ECDL)
A good comprehension of NHS clinical software.
Customer Service training or qualifications
NVQ level 3 in Business Administration / experience.

Experience

Essential

Experience of providing administrative or technical support.
Experience of communicating directly and indirectly with senior personnel.

Desirable

Experience within an IM&T/systems related environment.
Experience of working within an IT Service Desk environment.
Experience of working within the NHS.

Special Skills & Knowledge

Essential

Good knowledge/ability/confidence to use appropriate computer hardware and software, e.g. Microsoft Office, internet browsers and file management.
Excellent organisational, inter-personal and communication skills.
Able to support and work with other team members by having a collaborative approach and contributing ideas.
Ability to work under pressure
Ability to manage and prioritise own workload and work to agreed deadlines.
Demonstrate a flexible attitude to meet service needs

Desirable

Knowledge of system administration

Special Requirements

Desirable

Hold a current valid driving license and be willing to travel across sites and to partner organisations as needed to fulfil the role.

Person Specification

Qualifications

Essential

Minimum of 4 GCSE Grade C or above must include English Language and Mathematics (or equivalent).
IT qualification (GCSE / A-Level or equivalent)

Desirable

Vocational IT qualifications (eg ECDL)
A good comprehension of NHS clinical software.
Customer Service training or qualifications
NVQ level 3 in Business Administration / experience.

Experience

Essential

Experience of providing administrative or technical support.
Experience of communicating directly and indirectly with senior personnel.

Desirable

Experience within an IM&T/systems related environment.
Experience of working within an IT Service Desk environment.
Experience of working within the NHS.

Special Skills & Knowledge

Essential

Good knowledge/ability/confidence to use appropriate computer hardware and software, e.g. Microsoft Office, internet browsers and file management.
Excellent organisational, inter-personal and communication skills.
Able to support and work with other team members by having a collaborative approach and contributing ideas.
Ability to work under pressure
Ability to manage and prioritise own workload and work to agreed deadlines.
Demonstrate a flexible attitude to meet service needs

Desirable

Knowledge of system administration

Special Requirements

Desirable

Hold a current valid driving license and be willing to travel across sites and to partner organisations as needed to fulfil the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)