County Durham & Darlington NHS Foundation Trust

CDU Ward Clerk

This job is now closed

Job summary

An exciting opportunity has arisen to join the Clinical Decisions Unit, we are looking to recruit a ward clerk/receptionist to provide clerical support to the clinical staff in our busy unit. Your role would include greeting patients, taking their details and preparing the online documentation for the clinical team. You will also be involved in data collection and audits. You must be confident dealing with patients and staff, approachable, a team player and computer literate. You will be joining a friendly team of nurse pracititioners, health care assistants and ward clerks seeing emergency surgical referrals in our surgical ambulatory unit, open 730am until 2000pm, 365 days a year you will therefore be required to work some weekends and bank holidays. The position is part time at 24hrs per week, which will be two 12hr shifts.

Main duties of the job

You will welcome patients to the unit, take their demographic details, input them onto EPR, print stickers, prepare the documentation for the nursing team, complete the admissions register, create clinics on EPR, arrange follow up appointments and referrals, stocktake and prepare a weekly order, use cardea, data collection for audits, prepare a monthly graph of patient outcomes, label up notes and send them for scanning, answer queries from patients and other departments.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

We are unable to offer sponsorship for roles that do not require a professional registration, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post

Full Job Descriptions can be found in the adverts supporting documents

Date posted

22 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

C9439-24-0219

Job locations

University Hospital Of North Durham

North Road

Durham

DH1 5TW

Job description

Job responsibilities

Job description

Job responsibilities

Person Specification

Special Skills & Knowledge

Essential

Committed to quality customer care/delivering excellent customer service.
Ability to communicate accurately verbally and in writing with a wide range of people.
Effective interpersonal skills
Able to use own initiative to resolve routine queries, in line with departmental procedures.
Able to work with minimal supervision following set procedures.
Ability to prioritise workload.
Able to work to deadlines.
Flexible approach to work and adaptable to change.
Ability to work as a member of a team
Knowledge of computer packages: Word, Excel, Outlook and PowerPoint.
IT skills
Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality
Ability to use discretion and maintain confidentiality.

Experience

Desirable

Patient/customer facing experience

Qualifications

Essential

Good standard of general education minimum of 3 GSCEs or equivalent at Grade C or above including English
Educated to at least NVQ Level 2 in Business Administration (or working towards).or equivalent knowledge/ experience

Desirable

Experience of EPR system desireable

Person Specification

Special Skills & Knowledge

Essential

Committed to quality customer care/delivering excellent customer service.
Ability to communicate accurately verbally and in writing with a wide range of people.
Effective interpersonal skills
Able to use own initiative to resolve routine queries, in line with departmental procedures.
Able to work with minimal supervision following set procedures.
Ability to prioritise workload.
Able to work to deadlines.
Flexible approach to work and adaptable to change.
Ability to work as a member of a team
Knowledge of computer packages: Word, Excel, Outlook and PowerPoint.
IT skills
Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality
Ability to use discretion and maintain confidentiality.

Experience

Desirable

Patient/customer facing experience

Qualifications

Essential

Good standard of general education minimum of 3 GSCEs or equivalent at Grade C or above including English
Educated to at least NVQ Level 2 in Business Administration (or working towards).or equivalent knowledge/ experience

Desirable

Experience of EPR system desireable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

University Hospital Of North Durham

North Road

Durham

DH1 5TW

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

University Hospital Of North Durham

North Road

Durham

DH1 5TW

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)