Job summary
We are a small and friendly HR team looking for a HR Apprentice
to join us at County Durham and Darlington NHS Foundation Trust to work alongside
our existing team to provide an efficient, effective and confidential HR
service to staff and managers within the Trust.
As County Durham and Darlington NHS Foundation Trust is an
integrated Trust this is an exciting opportunity to experience working and
supporting managers and colleagues both in an Acute and Community setting.
Main duties of the job
The role will support the team acting as the first point of
contact for managers and staff providing HR advice and guidance as required on
HR issues.
To role supports the HR team by providing an effective
administrative support; including for example, the preparation of agendas and
minutes, preparation of documentation for hearings etc.
The successful candidate will be required to complete a
Level 3 HR Support apprenticeship as part of their role.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
We are unable to offer sponsorship for roles that do not require a professional registration, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
The role will involve responding to queries from employees
and managers via email and the telephone and wil include assisting in the monitoring
of absence using departmental IT systems, including analysis of statistical
absence information to identify hotspot areas and themes of reasons for
absence.
The role will require the postholder to maintain accurate
and timely data entry to databases to meet service requirements as well as general
duties including filing, photocopying, distribution etc.
The postholder will assist in the collation of material and information for various meetings
including the preparation of agendas and minutes, ensuring papers such as for
hearings etc, are provided and distributed on time and appropriately, as
directed.
The role also includes the planning and organisation of long-term
sickness meetings under the direction of a HR Advisor/Manager including
scheduling of diary appointments.
The role ensures an element of monitoring of the OPAS/GT
Occupational Health system; tracking Occupational Health & Wellbeing referrals,
appointments and reports to ensure timely support from the HR team.
The role will include the taking of notes as requested in
investigatory meetings including the provision of administrative support for
the Policy Review Group meeting including notetaking at meetings.
The role will enable the postholder to obtain and maintain a
good working knowledge of the Trusts HR policies and procedures in order to advise
managers both face-to-face and virtually in response to requests for
information.
The role will allow the postholder to have management of their own HR caseload providing
generalist advice to managers
Job description
Job responsibilities
The role will involve responding to queries from employees
and managers via email and the telephone and wil include assisting in the monitoring
of absence using departmental IT systems, including analysis of statistical
absence information to identify hotspot areas and themes of reasons for
absence.
The role will require the postholder to maintain accurate
and timely data entry to databases to meet service requirements as well as general
duties including filing, photocopying, distribution etc.
The postholder will assist in the collation of material and information for various meetings
including the preparation of agendas and minutes, ensuring papers such as for
hearings etc, are provided and distributed on time and appropriately, as
directed.
The role also includes the planning and organisation of long-term
sickness meetings under the direction of a HR Advisor/Manager including
scheduling of diary appointments.
The role ensures an element of monitoring of the OPAS/GT
Occupational Health system; tracking Occupational Health & Wellbeing referrals,
appointments and reports to ensure timely support from the HR team.
The role will include the taking of notes as requested in
investigatory meetings including the provision of administrative support for
the Policy Review Group meeting including notetaking at meetings.
The role will enable the postholder to obtain and maintain a
good working knowledge of the Trusts HR policies and procedures in order to advise
managers both face-to-face and virtually in response to requests for
information.
The role will allow the postholder to have management of their own HR caseload providing
generalist advice to managers
Person Specification
Experience
Essential
- Experience of working in a customer service or customer facing environment
- Experience of dealing tactfully and effectively with people at all levels
- Experience of working with statistical information
- Highly motivated and with a positive outlook.
Desirable
- Experience of working in an HR department
- Experience of working in a healthcare setting
Qualifications
Essential
- GCSE Maths and English
- Further education beyond GCSEs e.g. NVQ Level 3, A level or equivalent demonstrable experience
Special Skills and Knowledge
Essential
- Solid understanding of equality and diversity, and demonstrates a non-judgemental approach
- Strong communication and interpersonal skills written, face-to-face and over the telephone with demonstrable interpersonal skills. Able to present a positive and professional image at all times.
- Proficient IT skills including good working knowledge of full Microsoft Office, Excel and Teams
- Ability to use email systems e.g. Outlook and monitor multiple inboxes
- Self-motivated and able to work unsupervised but with access to a line manager.
- Excellent organisational skills.
- Ability to manage competing priorities while ensuring deadlines are met.
- Ability to work and manage own workload; work on own initiative and as part of a team
Desirable
- Knowledge of the NHS health and wellbeing agenda
- Knowledge of the staff engagement and workforce experience agenda
- Experience of using ESR
- Confident when interacting with senior stakeholders
- Demonstrates clear understanding of the principles of confidentiality and information governance
- Ability to work with and analyse basic data sets
Person Specification
Experience
Essential
- Experience of working in a customer service or customer facing environment
- Experience of dealing tactfully and effectively with people at all levels
- Experience of working with statistical information
- Highly motivated and with a positive outlook.
Desirable
- Experience of working in an HR department
- Experience of working in a healthcare setting
Qualifications
Essential
- GCSE Maths and English
- Further education beyond GCSEs e.g. NVQ Level 3, A level or equivalent demonstrable experience
Special Skills and Knowledge
Essential
- Solid understanding of equality and diversity, and demonstrates a non-judgemental approach
- Strong communication and interpersonal skills written, face-to-face and over the telephone with demonstrable interpersonal skills. Able to present a positive and professional image at all times.
- Proficient IT skills including good working knowledge of full Microsoft Office, Excel and Teams
- Ability to use email systems e.g. Outlook and monitor multiple inboxes
- Self-motivated and able to work unsupervised but with access to a line manager.
- Excellent organisational skills.
- Ability to manage competing priorities while ensuring deadlines are met.
- Ability to work and manage own workload; work on own initiative and as part of a team
Desirable
- Knowledge of the NHS health and wellbeing agenda
- Knowledge of the staff engagement and workforce experience agenda
- Experience of using ESR
- Confident when interacting with senior stakeholders
- Demonstrates clear understanding of the principles of confidentiality and information governance
- Ability to work with and analyse basic data sets
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
