Job summary
This
is an excellent opportunity for a team-focused individual with great keyboard
skills to play a key role in the delivery of our audiology service. Full
training will be offered for this role, ensuring that you have all the support
you need to succeed. Based at Darlington Memorial Hospital you will also be required to travel across County
Durham and Darlington to carry out repair clinics in a variety of different
locations so a willingness to travel is a must. You will have the chance to be
a part of a professional and dedicated team who are committed to excellent
service. So, if you're interested in delivering a rewarding service alongside a
fantastic team, apply today.
Main duties of the job
As an Audiology Assistant, you will provide a range of
clinical support for NHS hearing aid users.
Following your training, you will
deliver on the spot care and routine checks for hearing aid users.
You'll offer advice on the use and maintenance
of the devices and, when necessary, refer patients to other services.
Performing a variety of repairs, you'll programme replacement hearing aids,
make adjustments to and fit ear moulds and offer replacement batteries. You'll
be responsible for maintaining the postal battery and repair aspect of the
service and ensuring ear mould stock and hearing aid stock is accurately
recorded, stored and delivered.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
We are unable to offer sponsorship for roles that do not require a professional registration, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
To provide clinical support running repair clinics for NHS
hearing aid users; running the regular repair clinics from Darlington Memorial
Hopsital, Richardson Hospital, Barnard Castle, Bishop Auckland Hospital and
occassionally at the University Hospital of North Durham.
To support the daily postal battery and repair service to
NHS hearing aid users
To assist with the management of stock levels in the
department and the return of recondtioned and guarantee hearing aids
Working effectively with the other members of the team to
ensure a smooth and consistent service
To increase your skill in repairing and maintaining NHS
hearing aids, utilising resources effectively
Helping hearing aid users to get the best out of their
hearing aids and supporting them to make the most of the services and
technology available to them
Modify existing ear moulds or venting
Test hearing aid function subjectively and objectively using
electroacoustic test box; repair or replace faulty hearing aids; retubing and
other ear mould repairs, including drilling and grinding to increase comfort or
performance; otoscopic examination to check ears for wax, infection or
contraindication for taking an impression; ward or home visits as required;
safe use of electrical and mechanical equipment
Communication with patients:
Quickly understand patients clinical complaints or other
queries; ensure patient has understood the treatment or other plan; deal
sensitively with patients who may be distressed or have significant other
health problems; communication to include face-to-face conversation and
telephone conversation, patient groups include: hearing impaired children and
adults; adults with learning difficulties; adults with dementia;
carers/significant others.
Ensure that clinical rooms are prepared, according to
locally agreed practice
Assisting in ensuring that digital hearing aid stock is
logged on to the Audiology Patient Management System, and that repair stock is
logged in and out.
Assisting in ensuring that individual patient ear moulds are
ready for fitting appointments, or posted to individuals, as required.
Assisting in ensuring that patient information leaflets
remain stocked throughout the department.
Adherence to protocols/guidelines
Any other duties consistent with the grade as required by
the needs of the department
Demonstrate effective communication
Observe and maintain confidentiality at all
times.
Job description
Job responsibilities
To provide clinical support running repair clinics for NHS
hearing aid users; running the regular repair clinics from Darlington Memorial
Hopsital, Richardson Hospital, Barnard Castle, Bishop Auckland Hospital and
occassionally at the University Hospital of North Durham.
To support the daily postal battery and repair service to
NHS hearing aid users
To assist with the management of stock levels in the
department and the return of recondtioned and guarantee hearing aids
Working effectively with the other members of the team to
ensure a smooth and consistent service
To increase your skill in repairing and maintaining NHS
hearing aids, utilising resources effectively
Helping hearing aid users to get the best out of their
hearing aids and supporting them to make the most of the services and
technology available to them
Modify existing ear moulds or venting
Test hearing aid function subjectively and objectively using
electroacoustic test box; repair or replace faulty hearing aids; retubing and
other ear mould repairs, including drilling and grinding to increase comfort or
performance; otoscopic examination to check ears for wax, infection or
contraindication for taking an impression; ward or home visits as required;
safe use of electrical and mechanical equipment
Communication with patients:
Quickly understand patients clinical complaints or other
queries; ensure patient has understood the treatment or other plan; deal
sensitively with patients who may be distressed or have significant other
health problems; communication to include face-to-face conversation and
telephone conversation, patient groups include: hearing impaired children and
adults; adults with learning difficulties; adults with dementia;
carers/significant others.
Ensure that clinical rooms are prepared, according to
locally agreed practice
Assisting in ensuring that digital hearing aid stock is
logged on to the Audiology Patient Management System, and that repair stock is
logged in and out.
Assisting in ensuring that individual patient ear moulds are
ready for fitting appointments, or posted to individuals, as required.
Assisting in ensuring that patient information leaflets
remain stocked throughout the department.
Adherence to protocols/guidelines
Any other duties consistent with the grade as required by
the needs of the department
Demonstrate effective communication
Observe and maintain confidentiality at all
times.
Person Specification
Special Requirements
Essential
- Clear Speech
- Full driving licence and access to own vehicle and ability to travel to different community venues / patient homes with equipment and
Special Skills & Knowledge
Essential
- Knowledge of hearing impairment and the needs of patients with hearing loss
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Ability to work efficiently under pressure
- Ability to maintain a professional & courteous manner in demanding situations
- Basic IT Skills to facilitate accurate use of patient management system, electronic patient records, audiology related software, departmental networked policies, forms & documents
- Clear understanding of patient confidentiality
- Ability to develop new skills
- Must be able to work as an integral member of a team
- Flexible, motivated and committed approach to work
- Professional, pleasant and caring attitude to patients and colleagues
Qualifications
Essential
- Minimum 4 GCSE passes (or equivalent) including Maths & English Language.
Experience
Essential
- Experience of working with the general public
Desirable
- Previous experience of working within a health care/hospital environment
Person Specification
Special Requirements
Essential
- Clear Speech
- Full driving licence and access to own vehicle and ability to travel to different community venues / patient homes with equipment and
Special Skills & Knowledge
Essential
- Knowledge of hearing impairment and the needs of patients with hearing loss
- Excellent verbal and written communication skills
- Excellent interpersonal skills
- Ability to work efficiently under pressure
- Ability to maintain a professional & courteous manner in demanding situations
- Basic IT Skills to facilitate accurate use of patient management system, electronic patient records, audiology related software, departmental networked policies, forms & documents
- Clear understanding of patient confidentiality
- Ability to develop new skills
- Must be able to work as an integral member of a team
- Flexible, motivated and committed approach to work
- Professional, pleasant and caring attitude to patients and colleagues
Qualifications
Essential
- Minimum 4 GCSE passes (or equivalent) including Maths & English Language.
Experience
Essential
- Experience of working with the general public
Desirable
- Previous experience of working within a health care/hospital environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
