Job summary
This
vacancy provides an exciting opportunity for the successful candidate to work
in a busy appointments department and be part of the much larger department
which is AHP Central Admin.
Applicants
are invited for Admin Assistant/Receptionist to provide support to the Adult
Allied Health Professionals Central Appointment Service delivering on
appointment booking and referral management.
Main duties of the job
Duties will include call handling, booking
appointments, producing patient related correspondence and provide an effective
administration support service on a day-to-day basis to Adult AHP Clinical
Therapy teams.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
At County Durham and Darlington NHS Foundation Trust our aim is to always deliver excellent care with compassion to deliver the highest quality of care our patients deserve. We value the personal skills, experiences and qualities that individuals bring to the Trust; creating an inclusive working environment to attract talented people who feel motivated, involved and able to influence the future direction of our services.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
This
vacancy provides an exciting opportunity for the successful candidate to work
in a busy appointments department and be part of the much larger department
which is AHP Central Admin.
Applicants are invited for
Admin Assistant/Receptionist to provide support to the Adult Allied Health
Professionals Central Appointment Service delivering on appointment booking and
referral management.
Duties will include call
handling, booking appointments, producing patient related correspondence and
provide an effective administration support service on a day-to-day basis to
Adult AHP Clinical Therapy teams.
Experience of using
Microsoft Office, excellent communication and organisational skills and the
ability to have a flexible approach to work environment as required.
Applicants should have
experience of working in a busy office environment, and possess investigative
skills and experience of working with an Electronic Patient Management Systems
(SystmOne would be an advantage).
Please
contact Simon Fallon, Admin Mananger, on 07811 442422 or by email
simon.fallon@nhs.net to discuss this opportunity or apply in full on NHS Jobs
now.
Job description
Job responsibilities
This
vacancy provides an exciting opportunity for the successful candidate to work
in a busy appointments department and be part of the much larger department
which is AHP Central Admin.
Applicants are invited for
Admin Assistant/Receptionist to provide support to the Adult Allied Health
Professionals Central Appointment Service delivering on appointment booking and
referral management.
Duties will include call
handling, booking appointments, producing patient related correspondence and
provide an effective administration support service on a day-to-day basis to
Adult AHP Clinical Therapy teams.
Experience of using
Microsoft Office, excellent communication and organisational skills and the
ability to have a flexible approach to work environment as required.
Applicants should have
experience of working in a busy office environment, and possess investigative
skills and experience of working with an Electronic Patient Management Systems
(SystmOne would be an advantage).
Please
contact Simon Fallon, Admin Mananger, on 07811 442422 or by email
simon.fallon@nhs.net to discuss this opportunity or apply in full on NHS Jobs
now.
Person Specification
Qualifications
Essential
- Good Standard of Education - Minimum of
- 3 GCSEs (or equivalent) at C Grade or above including English Language
- NVQ Level 2 in Business Administration or equivalent knowledge/experience (or working towards)
Experience
Essential
- Experience of an administrative role providing general provision of administrative duties in a challenging and constantly changing environment
- Demonstrate Experience of using Microsoft
- Word
- Experience in setting up and maintaining office filing systems
- Experience in planning and organising meetings and taking notes
- Experience ofproviding administrative support to a team
Desirable
- Experience of working within an NHS Environment
Special Skills and Knowledge
Essential
- Knowledge of computer packages, e.g.
- Word, Excel, Outlook and PowerPoint
- IT Skills
- Ability to analyse and present data using
- Excel and Access packages
- Ability to use email and maintain and update paper and electronic diaries
- Knowledge of Data Protection and Caldicott Principles and understanding of the need to maintain strict confidentiality
- Ability to use discretion and maintain confidentiality
- Good interpersonal skills
- Excellent verbal and written communication skills, with the ability to deal with and prepare routine verbal and written correspondence and the ability to obtain information and pass on comprehensive and confidential messages.
- Ability to communicate accurately, verbally, courteously and effectively with a wide range of staff, professionals and members of the public
- Able to use own initiative to resolve routine queries, in line with departmental procedures.
- Able to work with minimal supervision following set procedures.
- Ability to organise and prioritise workload in order to meet deadlines
- Ability to work as a member of a team
- Committed to quality customer care/delivering excellent customer service.
- Flexible approach to work and adaptable to change.
Desirable
- Knowledge of medical terminology
- System1 experience
Special Requirements
Essential
- Ability to travel independently across the County to fulfil the requirements of the post.
Person Specification
Qualifications
Essential
- Good Standard of Education - Minimum of
- 3 GCSEs (or equivalent) at C Grade or above including English Language
- NVQ Level 2 in Business Administration or equivalent knowledge/experience (or working towards)
Experience
Essential
- Experience of an administrative role providing general provision of administrative duties in a challenging and constantly changing environment
- Demonstrate Experience of using Microsoft
- Word
- Experience in setting up and maintaining office filing systems
- Experience in planning and organising meetings and taking notes
- Experience ofproviding administrative support to a team
Desirable
- Experience of working within an NHS Environment
Special Skills and Knowledge
Essential
- Knowledge of computer packages, e.g.
- Word, Excel, Outlook and PowerPoint
- IT Skills
- Ability to analyse and present data using
- Excel and Access packages
- Ability to use email and maintain and update paper and electronic diaries
- Knowledge of Data Protection and Caldicott Principles and understanding of the need to maintain strict confidentiality
- Ability to use discretion and maintain confidentiality
- Good interpersonal skills
- Excellent verbal and written communication skills, with the ability to deal with and prepare routine verbal and written correspondence and the ability to obtain information and pass on comprehensive and confidential messages.
- Ability to communicate accurately, verbally, courteously and effectively with a wide range of staff, professionals and members of the public
- Able to use own initiative to resolve routine queries, in line with departmental procedures.
- Able to work with minimal supervision following set procedures.
- Ability to organise and prioritise workload in order to meet deadlines
- Ability to work as a member of a team
- Committed to quality customer care/delivering excellent customer service.
- Flexible approach to work and adaptable to change.
Desirable
- Knowledge of medical terminology
- System1 experience
Special Requirements
Essential
- Ability to travel independently across the County to fulfil the requirements of the post.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Bishop Auckland General Hospital
Cockton Hill Road
Bishop Auckland
County Durham
DL14 6AD
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
