County Durham & Darlington NHS Foundation Trust

Waiting List Officer

Information:

This job is now closed

Job summary

An exciting opportunity has arisen within our Waiting List Team based at Darlington Memorial Hospital and University Hospital North Durham

Working 37.5 hours per week as part of our waiting list team, you will be responsible for the adding of patients to the waiting list, arranging Pre-Assessment appointments and theatre scheduling within the Trusts agreed timescale.

You will be educated to 5 GCSE Level or NVQ Level 2 in Business & Administration or Customer Service and have relevant experience within a busy office environment. Previous NHS experience and knowledge of Patient Administration Systems would be advantageous but is not essential.

The ability to work under pressure both individually and as part of a team is important to ensure that deadlines are met. Good organisational and interpersonal skills are essential in order to be able to achieve this. Excellent customer service skills are essential for this role.

The successful candidate will be based at Darlington Memorial Hospital or University Hospital of North Durham and may be required to work at other sites within the Trust, if necessary.

Main duties of the job

You will be responsible for the day to day management of all patients listed for surgery. This includes making pre-assessment appointments, organising interpreters, arranging surgery dates, taking into account booking rules, urgent/routine ratios and working with clinical staff to achieve patient satisfaction. You also liaise with GP's, hospital staff and other professional bodies to ensure smooth running of the department.

To ensure that any enquiries are dealt with in a prompt, responsive and courteous manner at all times to ensure patients are satisfied with the service provided by the Waiting List Team and to ensure the Trust is portrayed in a positive manner.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

At County Durham and Darlington NHS Foundation Trust our aim is to always deliver excellent care with compassion to deliver the highest quality of care our patients deserve. We value the personal skills, experiences and qualities that individuals bring to the Trust; creating an inclusive working environment to attract talented people who feel motivated, involved and able to influence the future direction of our services.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

Full Job Descriptions can be found in the adverts supporting documents

Details

Date posted

07 July 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

C9439-23-0484

Job locations

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX


University Hospital Of North Durham

North Road

Durham

DH1 5TW


Job description

Job responsibilities

Adding patients to the waiting list in accordance to local and NHS policies and procedures

To manage a number of waiting lists within specialities operating Trust Wide ensuring efficient and effective use of theatre sessions

Proactively manage patients referred for elective surgery, to exercise initiative, judgement and knowledge whilst following policies and procedures to book patients for pre-assessment and their surgery.

Working in a demanding office environment dealing with complex and sensitive information on a daily basis.

To overcome barriers on a daily basis in supporting patients that may not easily understand verbal communication due to cultural or language differences, physical or mental special needs. To use tact and persuasion to negotiate convenient surgery dates.

Book interpreters for patients attending who require a language interpreter or British Sign Language interpreter.

Schedule patients for surgery into our theatre system.

A good knowledge of medical terminology would be of benefit.

Job description

Job responsibilities

Adding patients to the waiting list in accordance to local and NHS policies and procedures

To manage a number of waiting lists within specialities operating Trust Wide ensuring efficient and effective use of theatre sessions

Proactively manage patients referred for elective surgery, to exercise initiative, judgement and knowledge whilst following policies and procedures to book patients for pre-assessment and their surgery.

Working in a demanding office environment dealing with complex and sensitive information on a daily basis.

To overcome barriers on a daily basis in supporting patients that may not easily understand verbal communication due to cultural or language differences, physical or mental special needs. To use tact and persuasion to negotiate convenient surgery dates.

Book interpreters for patients attending who require a language interpreter or British Sign Language interpreter.

Schedule patients for surgery into our theatre system.

A good knowledge of medical terminology would be of benefit.

Person Specification

Special Skills & Knowledge

Essential

  • Keyboard skills
  • Knowledge of EPR and 18 week RTT processes and procedures.
  • In depth knowledge of the Data Protection Act.
  • Ability to effectively organise and prioritise workload and meet deadlines.
  • Excellent telephone skills and sensitive manner when speaking with patients
  • Flexible in all areas
  • Microsoft Office skills
  • Organisational skills
  • Ability to work under pressure
  • Ability to prioritise

Desirable

  • Knowledge of PAS
  • Microsoft Office Skills
  • Experience of Windip Enterprise and function

Qualifications

Essential

  • Must have 5 GCSEs grades A to C or NVQ Level 2 in Business Administration or Customer Care or equivalent experience.

Experience

Essential

  • Working in a busy office
  • Accurate data input experience

Desirable

  • NHS experience

Special Requirements

Essential

  • Able to travel across Trust sites to meet the requirements of the post
Person Specification

Special Skills & Knowledge

Essential

  • Keyboard skills
  • Knowledge of EPR and 18 week RTT processes and procedures.
  • In depth knowledge of the Data Protection Act.
  • Ability to effectively organise and prioritise workload and meet deadlines.
  • Excellent telephone skills and sensitive manner when speaking with patients
  • Flexible in all areas
  • Microsoft Office skills
  • Organisational skills
  • Ability to work under pressure
  • Ability to prioritise

Desirable

  • Knowledge of PAS
  • Microsoft Office Skills
  • Experience of Windip Enterprise and function

Qualifications

Essential

  • Must have 5 GCSEs grades A to C or NVQ Level 2 in Business Administration or Customer Care or equivalent experience.

Experience

Essential

  • Working in a busy office
  • Accurate data input experience

Desirable

  • NHS experience

Special Requirements

Essential

  • Able to travel across Trust sites to meet the requirements of the post

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX


Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX


Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Waiting List Co-ordinator

Claire Meller

Claire.meller@nhs.net

01325743019

Details

Date posted

07 July 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

C9439-23-0484

Job locations

Darlington Memorial Hospital NHS Trust

Hollyhurst Road

Darlington

County Durham

DL3 6HX


University Hospital Of North Durham

North Road

Durham

DH1 5TW


Supporting documents

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