Clinic Management Booking Operative

Job summary

An opportunity has arisen for a Band 2 Booking Operative based at The Greenhouse, Greencroft Industrial Park to work within the Clinic Management Team, Patient Booking.

This is a 37.5 hour per week post Monday to Friday

We are looking for a self-motivating, enthusiastic person for the above post. You will be part of the Clinic Management Team in Patient Bookings and will be responsible for all aspects of cancelling and booking of out-patient appointments

You must have excellent organisational and communication skills and be pro-active within an integrated team to ensure all requirements are met in a timely, accurate manner.

Candidates must have the ability to work under pressure both individually and as part of the team. It is important to ensure that deadlines are achieved. A conscientious and flexible approach is essential along with the ability to work effectively within the team.

Candidates must be committed to ensuring patient satisfaction and have a sensitive manner when dealing with patients and staff members.

You will liaise closely with the Central Appointments Department, Consultant Medical Staff, Nursing Staff, Senior Managers, Medical Secretaries and external or

Main duties of the job

To re-allocate appointments from the Deferred Appointments Worklist.

To contact patients by telephone for short notice appointment cancellations.

To ensure that all appointments which require cancelling or amending are reallocated for patients

To rebook patients from cancelled clinics and inform patient either by telephone or letter, as appropriate.

To book review appointments requested via Proforma.

Ensure all Trust and departmental policies and procedures are adhered to to ensure standards are maintained in the department and all tasks carried out correctly and within the correct timescales.

Ensure all demographic information is collected and updated.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

To be eligible for Health and Care Worker visa sponsorship you will usually need to be paid at least £25,600 per year

We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.

At County Durham and Darlington NHS Foundation Trust our aim is to always deliver excellent care with compassion to deliver the highest quality of care our patients deserve. We value the personal skills, experiences and qualities that individuals bring to the Trust; creating an inclusive working environment to attract talented people who feel motivated, involved and able to influence the future direction of our services.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

Full Job Descriptions can be found in the adverts supporting documents

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

The Greenhouse

Greencroft Industrial Estate, Annfield Plain

Stanley

Co. Durham

DH9 7XN

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

The Greenhouse

Greencroft Industrial Estate, Annfield Plain

Stanley

Co. Durham

DH9 7XN

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)

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