Digital Health Support Officer

Job description

Job responsibilities

To actively support the implementation and governance process of electronic solutions under the direction of the Digital Health Teams including Digital Matron and Digital Specialist Nurses.

This will include, but is not limited to:

o Assist with the organisation, co-ordination and planning of a schedule of training

o Delivery of a multitude of education programmes focused on the electronic patient record to a diverse target audience in a range of settings such as formal training classroom based, junior doctor forums, engagement events, team meetings and our biggest focus of at the elbow training. Delivering real time education in a clinical setting ensuring our staff are adequately trained and up to date.

o Help to build and write teaching plans to suit the needs of the teaching situation and identify candidates who require additional support and ensure this is provided in a manner that encourages learning.

o Work in a manner that allows education delivery to all clinical staff this will include weekend and night shift working

o Participate in training needs analysis.

o Act as custodian for equipment required in training, ensure it is in good working order, co-ordinate the maintenance of equipment and maintain a database of the equipment.

o To be a first point of contact for the care groups in relation to product troubleshooting

o To work clinically alongside registered and non-registered clinical staff supporting the introduction of digital projects, demonstrating clinical competence.

o Ensure clinical competence is maintained and, when working in clinical areas, ensure that you respond in a timely manner to meet patient needs and ensure excellent standards of clinical care are provided to patients.

o Recognise limitations in clinical knowledge and skills and never undertake tasks which are not within the role of the Digital Health Support Officer.

o Exercises clinical judgement in response to emergency actions whilst undertaking duties in clinical environments and understands the underlying Trust Policies and Procedures.

o To enhance clinical engagement through effective communication.

o Clinical audit and data gathering to provide appropriate information to the Digital Matrons/Digital Specialist Nurses when required.

o Check progress against agreed targets highlighting where improvements are required

o Ensure accurate database is maintained with regard to training records, achievement and updates in accordance with project milestones

o Attend Essential Training as scheduled, comply with regular appraisals and flexibility needs of the team.

Person Specification

Qualifications

Essential

• Minimum 5 GCSE (Grade C) or equivalent qualification, or equivalent knowledge gained through work experience
• ITQ / ECDL or other recognised IT Qualification or equivalent knowledge gained through work experience
• NVQ Level 4 or significant equivalent knowledge gained through work experience

Desirable

• Foundation degree (or equivalent) in Health discipline, or working towards
• Teaching qualification desirable

Special Requirements

Essential

• Must be able to travel to all areas within CDDFT
• The postholder will be required to deliver education programmes to all staff, this will include delivery of education in the out of hours periods (night duty and weekends) on a rota basis

Experience

Essential

• Significant clinical experience in Acute Health Settings at Band 3 or 4 level
• Significant experience of delivering training
• Significant experience and knoledge of digital solutions including knowledge of EPR
• Interest in service improvement and governance
• Exercises clinical judgement in response to emergency actions whilst undertaking duties in clinical environments for example, a deteriorating patient or cardiac arrest whilst delivering at the elbow training on a ward. Has the knowledge and understanding of policy to support and provide help.

Special Skills and Knowledge

Essential

• Well-developed interpersonal and communication skills
• Experience of teaching a wide range of diverse clinical staff
• Ability to work on own initiative
• Ability to fulfill all aspects of the role
• Motivated and enthusiastic individual
• Ability to integrate nursing knowledge and skills with the education elements of the role
• Evidence of problem solving skills
• Communicates effectively with clinical staff across a wide range of roles and specialties
• Acknowledges and accommodates any perceived barriers and any potential digital literacy barriers

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

County Durham & Darlington NHS Foundation Trust

Address

University Hospital Of North Durham

North Road

Durham

DH1 5TW

Employer's website

https://www.cddft.nhs.uk/ (Opens in a new tab)