Job summary
County Durham and Darlington NHS Foundation Trust is one of the largest integrated care providers in England, serving a population of around 600,000 people. We are a high performing organisation with a track record of success.
An
exciting opportunity has arisen for a motivated enthusiastic individual to join
a well established team on the Respiratory Ward and Acute Respiratory Care Unit,
Endocrinology and Hemotology as a Ward Clerk.
The positions availiable
are for 1 fulltime perminant and a partime ward clerk that maybe used across
multiple wards.
Ward 43 in Darlington
Memorial Hospital is a 38 bedded ward which includes 8 ARU beds.
Ward 41 is 26 bedded ward
Endocrinology speciality
Ward 42 is 8 bedded
emotology ward
Main duties of the job
This
post is to provide clerical support to nursing staff relieving them of certain
non-nursing duties and in this way enhancing patient care as a valuable member
of the ward team The post holder must at all times provide a positive image of
the hospital and ensure confidentiality.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks
To
be eligible for Health and Care Worker visa sponsorship you will usually need
to be paid at least £25,600 per year
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
At County Durham and Darlington NHS Foundation Trust our aim is to always deliver excellent care with compassion to deliver the highest quality of care our patients deserve. We value the personal skills, experiences and qualities that individuals bring to the Trust; creating an inclusive working environment to attract talented people who feel motivated, involved and able to influence the future direction of our services.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
To receive patients and visitors to the ward
To input
patient admission, attendance, transfer and discharge data to the necessary
patient administration & information systems, ensuring patient and GP
details are accurate and updated as necessary To arrange patient follow up and
other appointments, as required
To
provide administrative support to ward-based clinics, as required
To deal
with telephone enquiries, taking and conveying messages appropriately
To sort
incoming mail and prepare outgoing mail for posting
To
prepare patient admission packs, as necessary
To
maintain temporary paper patient records during admission, ensuring that each
item is correctly barcoded for scanning into the Electronic Clinical Document
Management System (ECDMS)
To
maintain accurate ward bed board (until e-obs system fully implemented)
To
maintain ward staff board
To
maintain ward information board
To liaise
with staff bank regarding shifts requiring nursing/HCA cover, as directed by
the nurse in charge
To
undertake elements of ward check-list, as required (eg VTE completion)
To ensure
paper laboratory results are made available to clinical teams for verification
To
undertake delivery of investigation requests to relevant hospital departments
Photocopying
as required
To
maintain adequate levels of ward stationery and supplies, using CARDEA as
required
To
requisition repairs as necessary
The post
holder holder may be required to undertake the role of Information Asset
Administrator or Information Asset Owner to provide suppo rt for the control
and administration of information assets within their area/department (details
available on the Health Informatics web page)
To
provide cover as required during absence of colleagues
Job description
Job responsibilities
To receive patients and visitors to the ward
To input
patient admission, attendance, transfer and discharge data to the necessary
patient administration & information systems, ensuring patient and GP
details are accurate and updated as necessary To arrange patient follow up and
other appointments, as required
To
provide administrative support to ward-based clinics, as required
To deal
with telephone enquiries, taking and conveying messages appropriately
To sort
incoming mail and prepare outgoing mail for posting
To
prepare patient admission packs, as necessary
To
maintain temporary paper patient records during admission, ensuring that each
item is correctly barcoded for scanning into the Electronic Clinical Document
Management System (ECDMS)
To
maintain accurate ward bed board (until e-obs system fully implemented)
To
maintain ward staff board
To
maintain ward information board
To liaise
with staff bank regarding shifts requiring nursing/HCA cover, as directed by
the nurse in charge
To
undertake elements of ward check-list, as required (eg VTE completion)
To ensure
paper laboratory results are made available to clinical teams for verification
To
undertake delivery of investigation requests to relevant hospital departments
Photocopying
as required
To
maintain adequate levels of ward stationery and supplies, using CARDEA as
required
To
requisition repairs as necessary
The post
holder holder may be required to undertake the role of Information Asset
Administrator or Information Asset Owner to provide suppo rt for the control
and administration of information assets within their area/department (details
available on the Health Informatics web page)
To
provide cover as required during absence of colleagues
Person Specification
Experience
Essential
- Relevant clerical/administrative experience
Desirable
- NHS Experience of an administrative role providing general provision of administrative duties in a challenging and constantly changing environment.
- Experience of working within an NHS Environment
- Experience in setting up and maintaining office filing systems.
Special Skills & Knowledge
Essential
- Committed to quality customer care/delivering excellent customer service.
- Ability to communicate accurately verbally and in writing with a wide range of people.
- Effective interpersonal skills
- Able to use own initiative to resolve routine queries, in line with departmental procedures.
- Able to work with minimal supervision following set procedures.
- Ability to prioritise workload.
- Able to work to deadlines.
- Flexible approach to work and adaptable to change.
- Ability to work as a member of a team
- Knowledge of computer packages: Word, Excel, Outlook and Powerpoint.
- IT skills
- Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality
- Ability to use discretion and maintain confidentiality.
Qualifications
Essential
- Good standard of general education minimum of 3 GSCEs or equivalent at Grade C or above including English
- Educated to at least NVQ Level 2 in Business Administration (or working towards).or equivalent knowledge/ experience
Desirable
- Understanding of medical terminology.
Person Specification
Experience
Essential
- Relevant clerical/administrative experience
Desirable
- NHS Experience of an administrative role providing general provision of administrative duties in a challenging and constantly changing environment.
- Experience of working within an NHS Environment
- Experience in setting up and maintaining office filing systems.
Special Skills & Knowledge
Essential
- Committed to quality customer care/delivering excellent customer service.
- Ability to communicate accurately verbally and in writing with a wide range of people.
- Effective interpersonal skills
- Able to use own initiative to resolve routine queries, in line with departmental procedures.
- Able to work with minimal supervision following set procedures.
- Ability to prioritise workload.
- Able to work to deadlines.
- Flexible approach to work and adaptable to change.
- Ability to work as a member of a team
- Knowledge of computer packages: Word, Excel, Outlook and Powerpoint.
- IT skills
- Knowledge of Data Protection and Caldicott Principles and understanding the requirement to maintain confidentiality
- Ability to use discretion and maintain confidentiality.
Qualifications
Essential
- Good standard of general education minimum of 3 GSCEs or equivalent at Grade C or above including English
- Educated to at least NVQ Level 2 in Business Administration (or working towards).or equivalent knowledge/ experience
Desirable
- Understanding of medical terminology.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
County Durham & Darlington NHS Foundation Trust
Address
Darlington Memorial Hospital NHS Trust
Hollyhurst Road
Darlington
County Durham
DL3 6HX
Employer's website
https://www.cddft.nhs.uk/ (Opens in a new tab)
