Job summary
County Durham and Darlington NHS Foundation Trust is one of
the largest integrated care providers in England, serving a population of
around 650,000 people. We are a high performing organisation with a track
record of success.
Are you ready for a change, have ambition and are good at
what you do? If so we want to hear from you.
We are looking to appoint a Service Manager Post
to the Integrated Medical Specialities Care Group. The ideal candidate will be
self-driven and ambitious. The successful candidate will be expected to build
and develop the post alongside clinical colleagues. The post is a key resource
for the Care Group and is essential in working towards the aims and objectives
of the Care Group.
Main duties of the job
You will be able to demonstrate a highly developed
educational background at or working towards Masters level, this will be
coupled with management experience in the NHS, Local Authority or Private
sector. However candidates who can demonstrate relevant and extensive NHS experience
and knowledge will also be given real consideration.
By applying you will be showing us that you can manage
change, understand and manage complex and fast paced issues, that resilience is
inherent in the way you work, and that you can be warm hearted as well as tough
in the right circumstance.
You will be able to demonstrate through
experience and knowledge how everything you do is aimed at improving the core
business of the organisation, in our case we strive to look at our work through
the patients eyes. You will be able to relate to the published core values of
the organisation and understand the Care Group objectives.
About us
If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager
We are one of the largest integrated care providers in England. Over 7,000 Staff serve a population of around 650,000 people in the North East,
We provide hospital services from two acute sites - Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients' homes.
At County Durham and Darlington NHS Foundation Trust our aim is to always deliver excellent care with compassion to deliver the highest quality of care our patients deserve. We value the personal skills, experiences and qualities that individuals bring to the Trust; creating an inclusive working environment to attract talented people who feel motivated, involved and able to influence the future direction of our services. The wellbeing of staff is important to us; we have a dedicated Health and Wellbeing team who provide support on a range of topics.
We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented
Full Job Descriptions can be found in the adverts supporting documents
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
Staff Management and Communication Responsibilities
Ensure
effective communications and staff involvement across the services.
Manage
staff in line with CDDFT policies and procedures including: appraisals, sickness
absence, disciplinary and grievance matters, recruitment and selection
decisions, personal and career development and departmental workload and
allocation.
To manage
effectively sickness/absence for area of responsibility, leading sickness
reviews as required.
Responsible
for planning, allocating and evaluating work carried out by the teams.
Provide
appropriate leadership, support, motivation and line management to staff.
Work effectively as a member of the
management team and provide regular updates to the Triumvirate, Executives and
Commissioning Groups on service developments and the Trusts performance
against local and national targets.
Undertake
continuous professional development
Agree and
review personal and professional development objectives and plans with the line
manager.
Own
individual responsibilities and share team objectives
Lead or
contribute to creating improvement, transformation and innovation of services
Contribute
to creating a work environment that is marked by pride, enthusiasm and
collaboration
Manage
and/or contribute to financial performance and target delivery
Lead by
action and inspire others acting as role model, demonstrating the leadership
behaviours and values.
Communicate
positively and effectively
Actively contribute to improving the health and well-being of the
population that is served
Job description
Job responsibilities
MAIN DUTIES AND RESPONSIBILITIES
Staff Management and Communication Responsibilities
Ensure
effective communications and staff involvement across the services.
Manage
staff in line with CDDFT policies and procedures including: appraisals, sickness
absence, disciplinary and grievance matters, recruitment and selection
decisions, personal and career development and departmental workload and
allocation.
To manage
effectively sickness/absence for area of responsibility, leading sickness
reviews as required.
Responsible
for planning, allocating and evaluating work carried out by the teams.
Provide
appropriate leadership, support, motivation and line management to staff.
Work effectively as a member of the
management team and provide regular updates to the Triumvirate, Executives and
Commissioning Groups on service developments and the Trusts performance
against local and national targets.
Undertake
continuous professional development
Agree and
review personal and professional development objectives and plans with the line
manager.
Own
individual responsibilities and share team objectives
Lead or
contribute to creating improvement, transformation and innovation of services
Contribute
to creating a work environment that is marked by pride, enthusiasm and
collaboration
Manage
and/or contribute to financial performance and target delivery
Lead by
action and inspire others acting as role model, demonstrating the leadership
behaviours and values.
Communicate
positively and effectively
Actively contribute to improving the health and well-being of the
population that is served
Person Specification
Qualifications
Essential
- Educated to Masters level or equivalent experience and learning with specialist technical knowledge in a clinical setting
- Highly developed specialist knowledge of health service management underpinned by theory and experience
- Evidence of continuing professional development to a post graduate level
Desirable
- Post Graduate Management Qualification
- Project management qualification
Special Requirements
Essential
- Travelling between and working at different locations, locally, regionally and nationally as required
Experience
Essential
- Experience and evidence of delivering high standards of performance to achieve national and local targets
- Experience of involvement in change in a complex environment
- Experience in dealing with difficult situations including the resolution of conflict and influencing others to accept demanding outcomes
Desirable
- Experience of working effectively in collaboration with other organisations
Special Skills & Knowledge
Essential
- Operational leadership skills
- Change management/service improvement/redesign knowledge/skills
- Understanding of the principles of demand and capacity management systems and processes
- The ability to empower whilst holding others to account
- Experience of performance monitoring and improvement
- Experience of financial management expertise
- Understanding of the principles of demand and capacity management systems and processes
- Highly developed interpersonal and communication skills necessary to establish and maintain effective working relationships across and between a variety of diverse interest groups, and the ability to communicate effectively where there may be significant barriers to acceptance
- Ability to anticipate and plan for changes
- Demonstrate an ability to lead and motivate individuals and teams.
- Ability to present all work in a clear and concise manner appropriate to the target audience.
- Highly numerate and high level of analytical/ problem solving skills
- Proven track record of delivering to deadlines
- High levels of resilence, tenacity, self belief, confidence and personal integrity
- Motivation to transform services for patients
- Team worker who builds effective working relationships, as well as individual achiever
- Able to manage a range of responsibilities, giving priority to all dimensions of the role appropriately, and meeting necessary deadlines
Desirable
- Experience of working within community health care or acute setting at management level
- Experience in delivering projects
- Knowledge of key NHS policies and programmes
Person Specification
Qualifications
Essential
- Educated to Masters level or equivalent experience and learning with specialist technical knowledge in a clinical setting
- Highly developed specialist knowledge of health service management underpinned by theory and experience
- Evidence of continuing professional development to a post graduate level
Desirable
- Post Graduate Management Qualification
- Project management qualification
Special Requirements
Essential
- Travelling between and working at different locations, locally, regionally and nationally as required
Experience
Essential
- Experience and evidence of delivering high standards of performance to achieve national and local targets
- Experience of involvement in change in a complex environment
- Experience in dealing with difficult situations including the resolution of conflict and influencing others to accept demanding outcomes
Desirable
- Experience of working effectively in collaboration with other organisations
Special Skills & Knowledge
Essential
- Operational leadership skills
- Change management/service improvement/redesign knowledge/skills
- Understanding of the principles of demand and capacity management systems and processes
- The ability to empower whilst holding others to account
- Experience of performance monitoring and improvement
- Experience of financial management expertise
- Understanding of the principles of demand and capacity management systems and processes
- Highly developed interpersonal and communication skills necessary to establish and maintain effective working relationships across and between a variety of diverse interest groups, and the ability to communicate effectively where there may be significant barriers to acceptance
- Ability to anticipate and plan for changes
- Demonstrate an ability to lead and motivate individuals and teams.
- Ability to present all work in a clear and concise manner appropriate to the target audience.
- Highly numerate and high level of analytical/ problem solving skills
- Proven track record of delivering to deadlines
- High levels of resilence, tenacity, self belief, confidence and personal integrity
- Motivation to transform services for patients
- Team worker who builds effective working relationships, as well as individual achiever
- Able to manage a range of responsibilities, giving priority to all dimensions of the role appropriately, and meeting necessary deadlines
Desirable
- Experience of working within community health care or acute setting at management level
- Experience in delivering projects
- Knowledge of key NHS policies and programmes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
