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Lancashire Teaching Hospitals NHS Foundation Trust

Ward Clerk - Paediatric

The closing date is 03 March 2026

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Job summary

Come and join us as a Ward Clerk/Receptionist in Paediatric Assessment Unit and be part of a supportive and forward-thinking team. We are looking for an enthusiastic, reliable and flexible person with excellent communication and administrative skills to work as part of the team.

You will be responsible for greeting our families and visitors. IT skills are necessary and knowledge of Harris Flex system would be beneficial, but training will be given. You will enhance our team to maintain the highest standards of record keeping in line with data protection have good verbal and written communication skills and be able to communicate effectively with people at all levels within the organisation.

Main duties of the job

To provide a professional and courteous "front of house" service for all staff and visitors to our Paediatric Assessment Unit, acting in a professional and courteous manner at all times. Respond to requests for information promptly and efficiently using a variety of communication methods, ensuring that Trust Customer Service standards are adhered to. Ensure information is accurate and meets Trust Standards regarding delivering information.

The wide variety of activities being undertaken by the Trust, mean that responsibilities have to be shared with other members of staff/immediate co-workers. Team working and collaboration are vital, as is a flexible approach to both working duties and hours worked.

There's lots in it for you too. Chance to learn so many new skills and have valuable and varied experiences. We are a teaching hospital so we have lots of training and development available. You will work with people from all different backgrounds and specialisms - all working hard to do the best for our patients.

About us

We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from different backgrounds.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Details

Date posted

17 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum, Pro Rata

Contract

Permanent

Working pattern

Full-time

Reference number

438-PB7808

Job locations

Ward 8, Royal Preston Hospital

Sharoe Green Lane

Preston

PR2 9HT


Job description

Job responsibilities

Please read the job description listed below:

Perform an ambassadorial role, representing the Area Front of House service acting in a professional, courteous and customer-focused manner at all times.

Answer telephone queries, take messages, direct where appropriate, meet and greet and provide assistance directing visitors to the Department to appropriate locations.

Ensure that up to date information is available regarding activity within all departments so that queries can be answered promptly and accurately.

Communicates with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.

Data Entry.

Utilisation of local or Trust case note tracking system.

Organising incoming and outgoing post, referring enquires to appropriate person if necessary.

Filing of reports and results.

Covering ward clerking duties within other paediatric areas, namely ward 8 and Children's Day Case.

Job description

Job responsibilities

Please read the job description listed below:

Perform an ambassadorial role, representing the Area Front of House service acting in a professional, courteous and customer-focused manner at all times.

Answer telephone queries, take messages, direct where appropriate, meet and greet and provide assistance directing visitors to the Department to appropriate locations.

Ensure that up to date information is available regarding activity within all departments so that queries can be answered promptly and accurately.

Communicates with a range of staff, users and visitors to the Trust / Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.

Data Entry.

Utilisation of local or Trust case note tracking system.

Organising incoming and outgoing post, referring enquires to appropriate person if necessary.

Filing of reports and results.

Covering ward clerking duties within other paediatric areas, namely ward 8 and Children's Day Case.

Person Specification

Qualifications

Essential

  • Administrative skills
  • GCSE English & Maths C or above or equivalent

Desirable

  • GCSE Maths and English C or above or equivalent

Knowledge and Experience

Essential

  • Previous experience of working with the public
  • Aware of concept and application of confidentiality
  • Previous experience of working in a health care or related setting

Desirable

  • Understanding and awareness of Quadramed system
Person Specification

Qualifications

Essential

  • Administrative skills
  • GCSE English & Maths C or above or equivalent

Desirable

  • GCSE Maths and English C or above or equivalent

Knowledge and Experience

Essential

  • Previous experience of working with the public
  • Aware of concept and application of confidentiality
  • Previous experience of working in a health care or related setting

Desirable

  • Understanding and awareness of Quadramed system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust

Address

Ward 8, Royal Preston Hospital

Sharoe Green Lane

Preston

PR2 9HT


Employer's website

https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust

Address

Ward 8, Royal Preston Hospital

Sharoe Green Lane

Preston

PR2 9HT


Employer's website

https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Ward Manager Paediatric Assessment Unit

Tracy Denny

tracy.denny@lthtr.nhs.uk

01772522247

Details

Date posted

17 February 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year Per Annum, Pro Rata

Contract

Permanent

Working pattern

Full-time

Reference number

438-PB7808

Job locations

Ward 8, Royal Preston Hospital

Sharoe Green Lane

Preston

PR2 9HT


Supporting documents

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