Job summary
Are you ready to bring your secretarial skills to a role that truly makes a difference? We are looking for proactive and compassionate Medical Secretariesto join our vibrant team.
You'll be the backbone of our clinical services--supporting consultants, coordinating communications, and ensuring patients and colleagues receive a seamless experience. This is more than just admin; it's about being a trusted partner in patient care.
If you thrive in a fast-paced environment, love keeping things organised, and want to be part of a team that values compassion, individuality, and personal responsibility--this is the role for you.
Main duties of the job
In this varied and rewarding role, you'll manage consultant diaries, transcribe clinical letters, and be the friendly voice for patient and GP enquiries.
You'll help prepare meetings, maintain accurate records, and support performance targets. You may also lead and mentor support staff--sharing your knowledge and helping others grow.
From coordinating multi-disciplinary teams to streamlining admin systems, your work will help keep our services running smoothly. Every day brings new challenges and opportunities to make a real impact.
If you're organised, confident, and ready to take initiative, we'd love to welcome you to our team.
Your kind, compassionate nature and your dedication to accuracy and organisation will help us ensure we have the right information in the right place at the right time and that everyone receives a great service.
If these are the kinds of things which make you tick and you feel you excel at then please apply.
We know our application form can seem onerous, but its so important we have as much information about you as possible to help us decide who to invite to interview. Our application video can help you understand how to complete it: APPLICATION VIDEO LINK.
About us
You'll have access to varied development opportunities, learn new skills, meet fantastic people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
Job description
Job responsibilities
Please see attached Job Description for a detailed description.
As there are multiple roles available, the below duties may/may not be included in your complete job description but will be prevalent in most:
1. Be the point of contact for enquires from patients, GPs and other outside parties, referring where necessary to more senior staff.
2. Respond to external and internal telephone queries from staff, patients and others and referring to appropriate person. This will include and will not be limited to working alongside Booking services and/or waiting list, monitoring and managing the Consultants waiting list.
3. May be responsible for day-to-day management and practical training of medical secretarial support staff.
4. Promote the implementation of best practice; ensure professional standards within the secretarial team are maintained in line with IG, national standards and legal requirements andorganisational policies.
5. Manage electronic calendars, organising meetings as required and accurate maintenance of an electronic diary with effective communication of diary commitments.
6. Collation of papers for consultants in support of the preparation for meetings/presentation or the development of reports etc
7. Provide secretarial / administrative services to Consultants and their clinical team by perusing and distributing incoming correspondence, disseminating information, composing reports and correspondence, maintaining up-to-date filing systems, booking systems and continuously developing administrative practices to ensure order and efficiency in the office
8. Plan and organise own work and allocate work to the Support Secretary and Typist, ensuring files and papers are available and up to date, providing briefings for the days activities, highlighting deadlines and potential conflicts of interest.
9. Maintain efficient and effective administrative systems, including bring forward, and message taking.
10. Assist in the recruitment and selection of staff within area of responsibility and the organisation of induction and orientation/training programmes.
11. Typing of letters or other correspondence. This may include audio typing where appropriate.
12. Use databases and computer packages where appropriate to initiate and maintain records and generate information for analytical purposes.
13. Utilisation of local or Trust case note tracking system and other systems where appropriate.
14. Ensure that up to date information is available regarding activity within all departments so that queries can be answered promptly and accurately.
15. Supporting the divisional team with meeting local and national performance standards.
For further information on the positions we have available, please see attached Vacancy Sheet. If there are any positions that you feel would suit you, please stipulate in your application.
Job description
Job responsibilities
Please see attached Job Description for a detailed description.
As there are multiple roles available, the below duties may/may not be included in your complete job description but will be prevalent in most:
1. Be the point of contact for enquires from patients, GPs and other outside parties, referring where necessary to more senior staff.
2. Respond to external and internal telephone queries from staff, patients and others and referring to appropriate person. This will include and will not be limited to working alongside Booking services and/or waiting list, monitoring and managing the Consultants waiting list.
3. May be responsible for day-to-day management and practical training of medical secretarial support staff.
4. Promote the implementation of best practice; ensure professional standards within the secretarial team are maintained in line with IG, national standards and legal requirements andorganisational policies.
5. Manage electronic calendars, organising meetings as required and accurate maintenance of an electronic diary with effective communication of diary commitments.
6. Collation of papers for consultants in support of the preparation for meetings/presentation or the development of reports etc
7. Provide secretarial / administrative services to Consultants and their clinical team by perusing and distributing incoming correspondence, disseminating information, composing reports and correspondence, maintaining up-to-date filing systems, booking systems and continuously developing administrative practices to ensure order and efficiency in the office
8. Plan and organise own work and allocate work to the Support Secretary and Typist, ensuring files and papers are available and up to date, providing briefings for the days activities, highlighting deadlines and potential conflicts of interest.
9. Maintain efficient and effective administrative systems, including bring forward, and message taking.
10. Assist in the recruitment and selection of staff within area of responsibility and the organisation of induction and orientation/training programmes.
11. Typing of letters or other correspondence. This may include audio typing where appropriate.
12. Use databases and computer packages where appropriate to initiate and maintain records and generate information for analytical purposes.
13. Utilisation of local or Trust case note tracking system and other systems where appropriate.
14. Ensure that up to date information is available regarding activity within all departments so that queries can be answered promptly and accurately.
15. Supporting the divisional team with meeting local and national performance standards.
For further information on the positions we have available, please see attached Vacancy Sheet. If there are any positions that you feel would suit you, please stipulate in your application.
Person Specification
Qualifications
Essential
- Educated to GCSE English Grade C or above/Grade 4-9 OR Functional Skills level 2 in Literacy.
Desirable
- RSA 2 or 3 or equivalent typing skills
- AMSPAR
- ECDL or equivalent
Knowledge & Experience
Essential
- Efficient in the use of Office 365 (Word, Excel, Outlook etc)
- Previous Secretarial experience
- Understanding of Confidentiality
- Previous experience of working in an administrative role
Desirable
- Previous secretarial experience in an NHS environment
- Knowledge of medical terminology
- Experience of audio typing
- Experience of staff management & supervision
- Knowledge of Trust based systems
Person Specification
Qualifications
Essential
- Educated to GCSE English Grade C or above/Grade 4-9 OR Functional Skills level 2 in Literacy.
Desirable
- RSA 2 or 3 or equivalent typing skills
- AMSPAR
- ECDL or equivalent
Knowledge & Experience
Essential
- Efficient in the use of Office 365 (Word, Excel, Outlook etc)
- Previous Secretarial experience
- Understanding of Confidentiality
- Previous experience of working in an administrative role
Desirable
- Previous secretarial experience in an NHS environment
- Knowledge of medical terminology
- Experience of audio typing
- Experience of staff management & supervision
- Knowledge of Trust based systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
