Lancashire Teaching Hospitals NHS Foundation Trust

Administrator/Clerical Officer

The closing date is 31 July 2025

Job summary

Our hospitals run smoothly because we have fantastic people undertaking administrative tasks to ensure everything is organised, accurate and ready for when it is needed.

We are looking to recruit to a number of roles so have decided to do a joint recruitment campaign instead of advertising them all separately. If you meet the criteria, you should just attend one interview, but would be considered for several different administrative roles across our hospital locations. You will be asked for your preferences to ensure we match you to the location and hours you are interested in .

We would love to hear from you if you have:o Strong organisational and multitasking skills.o Excellent written and verbal communication skills.o Proficiency in Microsoft Office packages ie Word, Excel, emailo Ability to work independently and as part of a team.o Accuracy with data and informationo Effective numeracy and literacy skills

However, we're not just about data/paperwork - we're also about people! Our teams are dedicated to supporting our hospitals with efficiency and a smile. We believe in creating a positive work environment where every day brings new opportunities to learn, grow, and make a real impact.

Relationships are key to our success, so your ability to engage and communicate with people from all backgrounds will be so important.

*Interviews are likely to be 11th and 12th August 2025*

Main duties of the job

As we are recruiting to several different roles, we can't list every task you will undertake, but these are an example of the kinds of things you will be responsible for:

o Provide great customer service to patients, staff, visitors and external partners.o Keep our electronic/manual records and databases in great shape through accurate inputting, scanning and filingo Coordinate and schedule appointments, meetings and events

o Help our patients check in for their appointments, dealing with patient enquiries and ensuring follow up appointments are organised.o Handle correspondence and communication with flair.o Assist in the preparation of reports, presentations and other documents.

We want people who, through the work they do, really want to help us make a difference to patients and their families. Your kind, compassionate nature and your dedication to accuracy and organisation will help us ensure we have the right information in the right place at the right time and that everyone receives a great service.

If these are the kinds of things which make you tick and you feel you excel at then please apply.

We know our application form can seem onerous, but its so important we have as much information about you as possible to help us decide who to invite to interview. Our application video can help you understand how to complete it: APPLICATION VIDEO LINK.

About us

You'll have access to varied development opportunities, learn new skills, meet fantastic people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

Date posted

28 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

438-PB3375

Job locations

Chorley / Preston

PR2 9HT

Job description

Job responsibilities

Please see attached Job Description for a detailed description.

Duties include:

Communicate with a range of staff, patients and visitors to the Trust / Department Provide a friendly and welcoming meet and greet to visitors and patients Utilise a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request. Organising incoming and outgoing post, referring enquiries to appropriate person if necessary. Responding to external and internal telephone queries from staff / patients internal and external stakeholders Producing letters, documents and correspondence Filing and scanning of records, notes and reports accurately Management of email systems Organising clinics/booking appointments, activating and discharging appointments and managing waiting lists. Data Entry using Trust IT systems and appropriate packages ie MS Word and Excel Ad hoc administrative duties as required

For further information on the positions we have available, please see attached Vacancy Sheet. If there are any positions that you feel would suit you, please stipulate in your application.

Job description

Job responsibilities

Please see attached Job Description for a detailed description.

Duties include:

For further information on the positions we have available, please see attached Vacancy Sheet. If there are any positions that you feel would suit you, please stipulate in your application.

Person Specification

Qualifications & Education

Essential

Good general level of education
Effective numeracy and literacy skills (assessed at interview)

Desirable

RSA Level 2 or equivalent qualification
Audio typing skills
NVQ/Diploma in Administration
GCSE English and Maths (Grade C or above) OR Functional/Key skills Maths and English Level 2

Knowledge & Experience

Essential

Administrative skills
Previous experience of working with a customer service environment.
Aware of the concept and application of confidentiality
Proven IT skills e.g. Microsoft Outlook, Excel, Word.
Previous experience of call handling in a busy environment.

Desirable

Previous experience of working in the NHS or a health care related setting.

Person Specification

Qualifications & Education

Essential

Good general level of education
Effective numeracy and literacy skills (assessed at interview)

Desirable

RSA Level 2 or equivalent qualification
Audio typing skills
NVQ/Diploma in Administration
GCSE English and Maths (Grade C or above) OR Functional/Key skills Maths and English Level 2

Knowledge & Experience

Essential

Administrative skills
Previous experience of working with a customer service environment.
Aware of the concept and application of confidentiality
Proven IT skills e.g. Microsoft Outlook, Excel, Word.
Previous experience of call handling in a busy environment.

Desirable

Previous experience of working in the NHS or a health care related setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust

Address

Chorley / Preston

PR2 9HT

Employer's website

https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust

Address

Chorley / Preston

PR2 9HT

Employer's website

https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)