Job summary
The Trust Domestic Services Manager has managerial, technical and professional responsibility for all Domestic and associated services throughout the Trust and reports directly to the Head of Facilities.
You will be operationally responsible for the delivery of Domestic Services across the Trust and support the development and delivery of the Strategic Plan for Domestic Services. As part of this you will work as part of a multidisciplinary team to ensure the effective delivery of services and compliance against the National Standards for Healthcare Cleanliness 2025 and to ensure the environmental standards are maintained through audit.
You will be responsible for associated Domestic Services undertaken for other Trusts by means of service level contracts where applicable.
You, as a senior member of the Facilities Services team, will be required to undertake other duties to support the Facilities Services function.
Main duties of the job
Responsible for the strategic delivery of the Domestic,Services, including the development and delivery of efficient and effective systems, policies and procedures.
Assist in the development of the Domestic Services Operational Strategy and FM Plan to support the Trust's business and clinical priorities. Ensuring compliance with any associated regulations and providing cost efficient and effective services.
Assist in the continuing development and delivery of Domestic Services across the Trust ensuring, performancedelivery and value for money against National metrics.
Ensure that the Facilities provision is timely and of therequired quality in accordance with the Statutory Regulations, Service Level Agreements, Contractual Specifications and Trust requirements, working closely with Clinical Teams, Ward Matrons and others to provide the best service to patients.
Please refer to JD for further information
About us
We have nearly 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Job description
Job responsibilities
Ensure that the Facilities provision is timely and of therequired quality in accordance with the Statutory Regulations, Service Level Agreements, Contractual Specifications and Trust requirements, working closely with Clinical Teams, Ward Matrons and others to provide the best service to patients.
Monitor service performance through the development anduse of Key Performance Indicators (KPls) and theDivisional assurance dashboard to demonstrate the delivery of agreed service standards.
Conduct annual surveys, risk assessments and audits tomonitor service performance and take appropriate actions to address actual or potential service failures, risks and regulatory non- compliance.Present performance reports to the Head of Facilities, on performance delivery with action plans.
Responsible for Health and Safety issues relevant to theservices provided and to ensure compliance with current legislation regarding the provision of services e.g. Statutory and Regulatory compliance, COSHH, Hygiene,Code, Infection Control etc.
Support and deliver the Trusts Cost Improvement Programme
Ensure compliance with Standing Financial Instructions, the procurement thresholds and participate in all procurement processes, training, and scoping exercises linked to your service.
Drive improvements to contract management within your remit, including proactive management of gold/silver categorised contracts and effective KPI monitoring.
Support the continuing work to align Domestic Services to One LSC, including sharing best practice, data collation and communications.
Lead and/or participate in and support any organisational change process within your remit.
Embed leadership accountabilities within your service and actively participate in the FM Senior Leadership Team.
Support the development of short-, medium- and long-term business plans
Job description
Job responsibilities
Ensure that the Facilities provision is timely and of therequired quality in accordance with the Statutory Regulations, Service Level Agreements, Contractual Specifications and Trust requirements, working closely with Clinical Teams, Ward Matrons and others to provide the best service to patients.
Monitor service performance through the development anduse of Key Performance Indicators (KPls) and theDivisional assurance dashboard to demonstrate the delivery of agreed service standards.
Conduct annual surveys, risk assessments and audits tomonitor service performance and take appropriate actions to address actual or potential service failures, risks and regulatory non- compliance.Present performance reports to the Head of Facilities, on performance delivery with action plans.
Responsible for Health and Safety issues relevant to theservices provided and to ensure compliance with current legislation regarding the provision of services e.g. Statutory and Regulatory compliance, COSHH, Hygiene,Code, Infection Control etc.
Support and deliver the Trusts Cost Improvement Programme
Ensure compliance with Standing Financial Instructions, the procurement thresholds and participate in all procurement processes, training, and scoping exercises linked to your service.
Drive improvements to contract management within your remit, including proactive management of gold/silver categorised contracts and effective KPI monitoring.
Support the continuing work to align Domestic Services to One LSC, including sharing best practice, data collation and communications.
Lead and/or participate in and support any organisational change process within your remit.
Embed leadership accountabilities within your service and actively participate in the FM Senior Leadership Team.
Support the development of short-, medium- and long-term business plans
Person Specification
Qualifications
Essential
- Educated to HND / Degree Level or significant years' experience in a Domestic Management role
- Domestic services management experience within an NHS or public sector environment.
- Participation in continuing professional development to improve and update knowledge.
Desirable
- SICS assessor
- Professional management qualification
Knowledge
Essential
- Previous experience in a public service environment.
- Experience of managing a budget.
- Fully conversant with the revised National standards of Healthcare Cleanliness 2025.
- Experience of successful Project Management.
Desirable
- Participation in PLACE assessments
Person Specification
Qualifications
Essential
- Educated to HND / Degree Level or significant years' experience in a Domestic Management role
- Domestic services management experience within an NHS or public sector environment.
- Participation in continuing professional development to improve and update knowledge.
Desirable
- SICS assessor
- Professional management qualification
Knowledge
Essential
- Previous experience in a public service environment.
- Experience of managing a budget.
- Fully conversant with the revised National standards of Healthcare Cleanliness 2025.
- Experience of successful Project Management.
Desirable
- Participation in PLACE assessments
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
