Lancashire Teaching Hospitals NHS Foundation Trust

Business Systems Officer

This job is now closed

Job summary

Are you a highly motivated and knowledgeable in finance with the ability to deliver first class service to NHS organisations?ELFS is an NHS owned Shared Service organisation providing back-office transactional services to many NHS Trusts across England. Established in 2002, We are a business division of Lancashire Teaching Hospitals NHS Foundation Trust. over the last 20 years we have helped the Trusts we work with to improve their services whilst reducing back-office costs. We work in partnership with our clients building a strong working relationship and putting our customers at the heart of what we do.As a result of our drive to grow and to deliver added value to our customers, we are advertising a role of Business Systems Officer to join our growing team and take the lead in providing first class support in order to deliver a brilliant cost efficient service. You will have a level of accountability for ongoing support and development of both bespoke ELFS and 3rd party software to support both the ELFS teams and clients we provide services for.

Main duties of the job

The role of Business Systems Officer involves assisting the Business Systems Team Leader in managing and developing the Financial Systems within ELFS. You will be responsible for the resolution of both routine and non-routine queries along with providing support for the interfacing of data from external feeder systems into eFinancials according to agreed timetables.

You will require excellent keyboard skills where speed and accuracy are essential. A high proportion of the day is spent using computer applications, extracting, and analysing, manipulating and interpreting information, creating complex spreadsheets for use within the department and by Client Organisations.

You must be fully conversant with IT applications and terminology. A high proportion of the day is spent using computer applications and interpreting complex information, therefore keyboard accuracy and attention to details is an essential part of the position.

About us

At ELFS, our aspiration is to be the leading provider of back-office services to NHS trusts in England. Currently we operate from 3 locations in the North West of England with our main office being based in Darwen in Lancashire. We operate a hybrid working policy giving you the flexibility to work from home as well as in the office.

We believe our people are our greatest asset and we proactively invest in training and developing our people to help them build great careers. In addition, we offer all the benefits of being part of the NHS. Working in ELFS gives you the knowledge and a sense of pride that the work you do enables our customers to focus on delivering patient services.

Date posted

19 August 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year Per Annum, Pro Rata

Contract

Permanent

Working pattern

Full-time

Reference number

438-PB2139

Job locations

ELFS Shared Services

Viscount House, Commercial Road,

Darwen

BB3 0FG

Job description

Job responsibilities

Provision of the efficient and effective day to day operation of ELFS Business Systems Team

Provide support & advice to junior team members.
Participate in reviews of application functionality and develop ideas of how they can be adopted to specific areas of the organisation ( ELFS or Client) to enhance user experience and efficiency.
Maintain control over the security of ELFS systems in conjunction with the Business Systems Team Leader and Advanced 365 (ABS Managed Service).
Monitor and support the running of all daily, weekly and monthly interfaces through the eFinancials system to strict deadlines, ensure that all interface errors are corrected promptly. Identify issues and develop and implement procedures to prevent re-occurrence and monitor overall quality. Ensure detailed records are maintained of all corrections identifying trends and suggesting improvements.
Communicate effectively with key contacts to monitor and agree a schedule of close down dates and process month end closedown of ledgers and sub-ledgers including the running of reports for ELFS and client organizations.
Support the Business Systems Team Leader in pro-actively contributing to the continuous improvement of technology/business processes through identifying opportunities for improvement and implementing changes.

Job description

Job responsibilities

Provision of the efficient and effective day to day operation of ELFS Business Systems Team

Provide support & advice to junior team members.
Participate in reviews of application functionality and develop ideas of how they can be adopted to specific areas of the organisation ( ELFS or Client) to enhance user experience and efficiency.
Maintain control over the security of ELFS systems in conjunction with the Business Systems Team Leader and Advanced 365 (ABS Managed Service).
Monitor and support the running of all daily, weekly and monthly interfaces through the eFinancials system to strict deadlines, ensure that all interface errors are corrected promptly. Identify issues and develop and implement procedures to prevent re-occurrence and monitor overall quality. Ensure detailed records are maintained of all corrections identifying trends and suggesting improvements.
Communicate effectively with key contacts to monitor and agree a schedule of close down dates and process month end closedown of ledgers and sub-ledgers including the running of reports for ELFS and client organizations.
Support the Business Systems Team Leader in pro-actively contributing to the continuous improvement of technology/business processes through identifying opportunities for improvement and implementing changes.

Person Specification

Qualifications & Education

Essential

GCSE in Math's and English Grade C

Desirable

Holds or working towards AAT Level 3
Hold or be studying towards qualification in Information technology Management at NVQ level five or demonstrate knowledge and experience to an equivalent standard within Business Systems.

Knowledge & Experience

Essential

Demonstrate ability to effectively use spreadsheets, E Mail and Microsoft Office facilities.
Substantial experience of ERP systems.

Desirable

Substantial OneAdvanced application (eFinancials) experience
Experience of support CRM systems
Experience in providing first/second line support via telephone/MS Teams & email.

Person Specification

Qualifications & Education

Essential

GCSE in Math's and English Grade C

Desirable

Holds or working towards AAT Level 3
Hold or be studying towards qualification in Information technology Management at NVQ level five or demonstrate knowledge and experience to an equivalent standard within Business Systems.

Knowledge & Experience

Essential

Demonstrate ability to effectively use spreadsheets, E Mail and Microsoft Office facilities.
Substantial experience of ERP systems.

Desirable

Substantial OneAdvanced application (eFinancials) experience
Experience of support CRM systems
Experience in providing first/second line support via telephone/MS Teams & email.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust

Address

ELFS Shared Services

Viscount House, Commercial Road,

Darwen

BB3 0FG

Employer's website

https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lancashire Teaching Hospitals NHS Foundation Trust

Address

ELFS Shared Services

Viscount House, Commercial Road,

Darwen

BB3 0FG

Employer's website

https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)