Admin Support Clerk / Typist

Lancashire Teaching Hospitals NHS Foundation Trust

This job is now closed

Job summary

We may be a small speciality, but our work is definitely not boring. So, if you are looking for a chance to put your ability to assimilate new practises and knowledge to work then this is the role for you!

We are looking for an administrator for a part time Band 2 permanent position. This opportunity means that you will be working in a busy environment alongside a supportive admin team as well as working closely with Consultant Clinical Neurophysiologists and Clinical Physiologists alike.

You must be IT literate, have a good standard of general education, enjoy working in a busy environment. Training on our in-house booking and reporting software, Solus, will be provided.

Main duties of the job

A high degree of confidentiality is a must and knowledge of medical terminology is desirable as well as being able to confidently use Microsoft packages including Word and Excel.

You will be required to assist when needed by answering phone queries and meeting and greeting a variety of patients that come to our department.

Your main duties will include:

Inputting of referrals from email and post onto the department booking and reporting software, Solus. Organise incoming and outgoing email/post, referring enquiries to appropriate person if necessary.

When required, audio type/copy type letters, reports, or other clinical correspondence.

Ensure that all correspondence is checked and signed by the appropriate consultant (manual or digital).

Promptly file correspondence and investigation results.

Email clinical correspondence to originating referrer when required.

Prioritise own workload appropriately, referring any service concerns to the Admin Team Manager in a timely manner.

Maintain good relationships with all members of staff, always ensuring a high degree of confidentiality and integrity.

Communicate with a range of staff, users and visitors to the Trust/Department utilising a variety of communication methods including verbal, electronic and passing information in a format that is appropriate to the individual request.

Answer internal and external telephone queries from staff, patients, and others.

Assist admin team with general admin duties as/when required.

About us

We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied learning opportunities, acquire new skills and meet new people. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something to be proud of.

Date posted

17 July 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year Pro rata, Per Annum

Contract

Permanent

Working pattern

Part-time

Reference number

438-PB1804

Job locations

Royal Preston Hospital

Sharoe Green Lane, Fulwood

Preston

PR2 9HT

Job description

Job responsibilities

As above detailed in the main duties of the job

Also see attached Job Description

When required, audio type/copy type letters, reports, or other clinical correspondence.

Ensure that all correspondence is checked and signed by the appropriate consultant (manual or digital).

Promptly file correspondence and investigation results.

Email clinical correspondence to originating referrer when required.

Prioritise own workload appropriately, referring any service concerns to the Admin Team Manager in a timely manner.

Maintain good relationships with all members of staff, always ensuring a high degree of confidentiality and integrity.

Answer internal and external telephone queries from staff, patients, and others.

Assist admin team with general admin duties as/when required.

Job description

Job responsibilities

As above detailed in the main duties of the job

Also see attached Job Description

When required, audio type/copy type letters, reports, or other clinical correspondence.

Ensure that all correspondence is checked and signed by the appropriate consultant (manual or digital).

Promptly file correspondence and investigation results.

Email clinical correspondence to originating referrer when required.

Prioritise own workload appropriately, referring any service concerns to the Admin Team Manager in a timely manner.

Maintain good relationships with all members of staff, always ensuring a high degree of confidentiality and integrity.

Answer internal and external telephone queries from staff, patients, and others.

Assist admin team with general admin duties as/when required.

Person Specification

Qualifications & Education

Essential

Good general education to GCSE or equivalent
Demonstrable working knowledge of Microsoft packages including Word and Excel.

Desirable

Audio typing skills
ECDL or equivalent
Knowledge of medical terminology
Administrative skills

Knowledge & Experience

Essential

Previous experience of working with the public
Experience of working in a busy environment and ability to change priorities to meet deadlines
Aware of the concept and application of confidentiality

Desirable

Previous experience of working in a healthcare or related setting
Experience of office work which includes telephone skills
Experience of audio typing using electronic dictation/transcription
IT literate

Person Specification

Qualifications & Education

Essential

Good general education to GCSE or equivalent
Demonstrable working knowledge of Microsoft packages including Word and Excel.

Desirable

Audio typing skills
ECDL or equivalent
Knowledge of medical terminology
Administrative skills

Knowledge & Experience

Essential

Previous experience of working with the public
Experience of working in a busy environment and ability to change priorities to meet deadlines
Aware of the concept and application of confidentiality

Desirable

Previous experience of working in a healthcare or related setting
Experience of office work which includes telephone skills
Experience of audio typing using electronic dictation/transcription
IT literate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.