Job summary
We are looking for an experienced individual to lead a team of over 100 people delivering payroll, pensions, expenses and help desk services to a number of NHS organisations across England.
The role requires a strong commercial mindset along with extensive experience in leading the delivery of services in a pay and grading structure environment, preferably the NHS.
ELFS is an NHS owned Business Service organisation providing back-office transactional services to a number of Trusts across England. Established in 2002, and as the business division of Lancashire Teaching Hospitals NHS Foundation Trust, over the last 20 years we have helped the Trusts we work with to improve their services whilst reducing back-office delivery costs. We work in partnership with our clients building a strong working relationship and in putting our customers at the heart of what we do.
Main duties of the job
You will lead a team of over 100 people, ensuring we exceed our contractual and commercial obligations. You will own the budgets for the range of services provided, and own client relationships including leading/participating in meetings with clients both virtually and face-to-face
You will lead the transformation and growth of our services to ensure we exceed customer expectationsthrough both the acquisition of new clients and new products/services.
You will also work as part of ELFS senior leadership team to develop ELFS positive reputation with our service users.
About us
At ELFS, our aspiration is to be the leading provider of back-office services to NHS trusts in England. Currently we operate from 2 locations in the North West of England with our main office being based in Darwen in Lancashire. We operate a hybrid working policy giving you the flexibility to work from home as well as in the office.
We believe our people are our greatest asset and we proactively invest in training and developing our people to help them build great careers. In addition, we offer all the benefits of being part of the NHS. Working in ELFS gives you the knowledge and a sense of pride that the work you do enables our customers to focus on delivering patient services.
Job description
Job responsibilities
- Ensure provision of efficient and effective operation of Payroll Services.
- Delivery of a comprehensive pension service to all relevant ELFS clients ensuringcompliance with all pension schemes.
- Own, develop and maintain the efficiency and effectiveness of all IT systems associated with delivery of the services
- Overall, own the commercial and contractual relationships with our clients and work with your team to ensure we exceed customer expectations for the services we provide
- Identify and implement ways to reduce our cost to deliver and improve the quality of our services through the application of technology solutions
- Co-ordinate work activities of the team in order to optimise the use of resources and ensure completion of work within agreed timescales.
- Take lead responsibility for the creation and submission of tenders to new and current clients including overview/management of any service level agreements.
- Participate in Regional and National Special Interest Groups to positively promote ELFS and the full range of services we provide
- Be part of ELFS Senior Leadership Team
Job description
Job responsibilities
- Ensure provision of efficient and effective operation of Payroll Services.
- Delivery of a comprehensive pension service to all relevant ELFS clients ensuringcompliance with all pension schemes.
- Own, develop and maintain the efficiency and effectiveness of all IT systems associated with delivery of the services
- Overall, own the commercial and contractual relationships with our clients and work with your team to ensure we exceed customer expectations for the services we provide
- Identify and implement ways to reduce our cost to deliver and improve the quality of our services through the application of technology solutions
- Co-ordinate work activities of the team in order to optimise the use of resources and ensure completion of work within agreed timescales.
- Take lead responsibility for the creation and submission of tenders to new and current clients including overview/management of any service level agreements.
- Participate in Regional and National Special Interest Groups to positively promote ELFS and the full range of services we provide
- Be part of ELFS Senior Leadership Team
Person Specification
Qualifications and Education
Essential
- Hold industry recognised qualifications in Payroll equivalent to master's degree level, or a degree level qualification and significant experience equivalent to a master's degree.
Knowledge and Experience
Essential
- Demonstrate knowledge and experience to deliver, lead and manage multiple client service payrolls and projects
- Previous experience in a leadership role over a large operational function with demonstrable examples of bringing about efficiencies and service improvement
- Proven experience of tendering and contract management
- Demonstrate an expert knowledge of Payroll Conditions and Procedures, Pension Schemes and current Statutory Legislation
- Demonstrate an extensive knowledge of the workings of all pay related computer systems.
- Demonstrate an advanced level of ability to effectively use Microsoft Office software.
- Understanding of security and Health and Safety issues
- Experience of leading large-scale teams
Desirable
- oPrevious experience in a leadership role within a large-scale Payroll Service provision ideally within a Transactional HR operating model
- oAble to demonstrate knowledge and understand of NHS Pay and Terms and Conditions
- oDemonstratable experience of tendering and contracting and commercialisation of payroll services operating models.
- oExperience of leading on contract negotiations and evidence of successfully managing and performance against external service level agreements
- oExperience of developing income generation strategies to aid recruitment and retention of organisations.
- oDemonstrate an expert knowledge of NHS payroll conditions and procedures, the NHS pension scheme and current statutory legislation
- oKnowledge of ESR functionality and developments
Person Specification
Qualifications and Education
Essential
- Hold industry recognised qualifications in Payroll equivalent to master's degree level, or a degree level qualification and significant experience equivalent to a master's degree.
Knowledge and Experience
Essential
- Demonstrate knowledge and experience to deliver, lead and manage multiple client service payrolls and projects
- Previous experience in a leadership role over a large operational function with demonstrable examples of bringing about efficiencies and service improvement
- Proven experience of tendering and contract management
- Demonstrate an expert knowledge of Payroll Conditions and Procedures, Pension Schemes and current Statutory Legislation
- Demonstrate an extensive knowledge of the workings of all pay related computer systems.
- Demonstrate an advanced level of ability to effectively use Microsoft Office software.
- Understanding of security and Health and Safety issues
- Experience of leading large-scale teams
Desirable
- oPrevious experience in a leadership role within a large-scale Payroll Service provision ideally within a Transactional HR operating model
- oAble to demonstrate knowledge and understand of NHS Pay and Terms and Conditions
- oDemonstratable experience of tendering and contracting and commercialisation of payroll services operating models.
- oExperience of leading on contract negotiations and evidence of successfully managing and performance against external service level agreements
- oExperience of developing income generation strategies to aid recruitment and retention of organisations.
- oDemonstrate an expert knowledge of NHS payroll conditions and procedures, the NHS pension scheme and current statutory legislation
- oKnowledge of ESR functionality and developments
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
