Ward Clerk - Plastics Ward 4

Lancashire Teaching Hospitals NHS Foundation Trust

This job is now closed

Job summary

Are you looking for a job with a meaningful purpose? If so, this is the one for you!

We are looking for an enthusiastic and well-motivated individual to join our Ward 4 Plastic Surgery Clerical team. We offer a full induction, in-house training, and great development opportunities.

You will be responsible for providing an efficient and effective outpatient reception and appointments service, with strict adherence to Trust protocols, being aware of the need for confidentiality and integrity. Clear and effective communication skills are essential to this role.

Worried about experience? Don't be! Basic training will be provided by our experienced ward clerk, ensuring you're equipped with all the tools you need to excel in this dynamic environment.

This post is worked on a rota basis between the hours of 8am and 4pm, Monday to Sunday. You will be based at Royal Preston Hospital.

Please watch our informative and engaging video for further information on our role;

Ward Clerk

Main duties of the job

You will possess excellent communication, organisational and administrative skills, attention to detail being a key characteristic.

You will ensure that standards of service are maintained, have a strongly held commitment to high standards of service delivery and be pro-active in the implementation of the 'Patient Choice' development process.

You will deal with all aspects of the outpatient appointment function on the Trust's computerised patient record system (Flex Prod), actively participate in virtual receptionist process, activating outpatient appointments, updating patient demographics and out-coming clinic attendance. You will be expected to support the ongoing Outpatient Digitisation process.

Please watch our informative and engaging video for further information on our role;

Ward Clerk

About us

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

Please watch our informative and engaging video for further information on our role;

Ward Clerk

Date posted

25 June 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year pro rata, per annum

Contract

Permanent

Working pattern

Part-time

Reference number

438-PB1885

Job locations

Royal Preston Hospital

Sharoe Green Lane

Preston

PR2 9HT

Job description

Job responsibilities

Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives.

Actively contribute towards service development.

Maintain good communication skills when dealing with colleagues, patients, relatives, carers and other health care professions, utilising a variety of communication methods including verbal and electronic.

Constructively managing barriers to effective communication.

Use initiative to resolve conflicts in a mutually agreeable way, escalating to management where necessary.

Support and reassure relatives calling for patient updates adhereing and maintaining confidentiality at all times as required by legislation and Trust Policy.

Provide an efficient and courteous outpatient appointment booking service.

Job description

Job responsibilities

Demonstrate an approachable, courteous, efficient appointment service to all Health Care Professions, patients, carers and relatives.

Actively contribute towards service development.

Constructively managing barriers to effective communication.

Use initiative to resolve conflicts in a mutually agreeable way, escalating to management where necessary.

Support and reassure relatives calling for patient updates adhereing and maintaining confidentiality at all times as required by legislation and Trust Policy.

Provide an efficient and courteous outpatient appointment booking service.

Person Specification

Qualifications and Education

Essential

Good general standard of education, including Maths and English

Desirable

English and Maths GCSE level or equivalent
Knowledge of Microsoft Windows applications

Knowledge and Experience

Essential

Experience of working in a changing environment
Computer Literate
Understanding of Information Governance, Data Quality, Patient Confidentiality and its requirements

Desirable

Previous NHS/Public sector experience, including direct customer care.
Previous experience of working within a busy outpatient appointments environment

Person Specification

Qualifications and Education

Essential

Good general standard of education, including Maths and English

Desirable

English and Maths GCSE level or equivalent
Knowledge of Microsoft Windows applications

Knowledge and Experience

Essential

Experience of working in a changing environment
Computer Literate
Understanding of Information Governance, Data Quality, Patient Confidentiality and its requirements

Desirable

Previous NHS/Public sector experience, including direct customer care.
Previous experience of working within a busy outpatient appointments environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.