Job summary
Are you highly motivated with the ability and knowledge to facilitate business process reviews and develop and lead projects to deliver significant benefits to ELFS colleagues and our NHS partners?ELFS Business Services is an NHS owned Shared Service organisation providing back-office transactional services to many NHS Trusts across England. Established in 2002, We are a business division of Lancashire Teaching Hospitals NHS Foundation Trust. Over the last 20 years we have helped the Trusts we work with to improve their services whilst reducing back-office costs. We work in partnership with our clients building a strong working relationship and putting our customers at the heart of what we do.As a result of our drive to grow and to deliver added value to our customers, we are advertising a role of Business Analysis & Project Lead to join our Business Change Team; the post holder will take the lead in facilitating business analysis reviews, and the development and management of business change projects through to completion, ensuring we achieve any anticipated return on investment/ business benefits.
We are looking for an individual with experience of business process analysis, requirements gathering, and project and change management experience; the post holder will be required to working across multiple concurrent projects, working collaboratively with both internal and external stakeholders to ensure project success.
Main duties of the job
Your main responsibility will be to support the efficient and effective operation of ELFS Business Services,through streamlining and standardisation of processes, overseeing the introduction of new processes by promoting and supporting the effective use of technology to improve, inform and support projects. This will include the integration of automated processes into new and existing ways of working and systems.
You will be expected to have specialised knowledge of business analysis, specifying functional and business requirementsensuring new systems / processes meet the needs of the organisation and its clients. This will involve skills in requirements analysis, design, testing, implementation, documentation, maintenance, and support.
You should also have experience of project and change management, including the development and management of structured business change projects throughout the project lifecycle; this extends to effective monitoring and reporting of project performance.
Stakeholder management is a key part of this role; you will be required to engage with ELFS colleagues, NHS partners and other external stakeholders to identify and articulate business challenges/ opportunities and to effectively communicate and 'land' changes to ensure successful adoption into business as usual practice.
About us
At ELFS, our aspiration is to be the leading provider of back-office services to NHS trusts in England. Currently we operate from 3 locations in the North West of England with our main office being based in Darwen in Lancashire. We operate a hybrid working policy giving you the flexibility to work from home as well as in the office.
We believe our people are our greatest asset and we proactively invest in training and developing our people to help them build great careers. In addition, we offer all the benefits of being part of the NHS. Working in ELFS gives you the knowledge and a sense of pride that the work you do enables our customers to focus on delivering patient services.
Job description
Job responsibilities
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Requirement to become very familiar with the products and applications currently utilised by ELFS Business Services
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Responsible for uncovering business issues that need to be addressed and using analytical skills to evaluate all available data / information related to the project
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Working with departmental managers and process leads to design solutions based on user requirements, seeking enough information to understand the circumstances before responding to a situation or drawing any final conclusions
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Manage end to end project lifecycle, maintaining internal project management documentation/ systems
- Identify opportunities for increasing efficiencies by streamlining and standardisation including introducing new ways of working, systems, and technologies to ensure the organisation remains at the forefront of innovation providing effective service delivery
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Champion continuous improvement by constructively challenging existing practices, introducing improvements where appropriate in order to deliver a recognised high-quality service
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Help upskill and identify training needs for team members to upskill where knowledge gaps exist
- Work in partnership with ELFS Business Systems Team to Develop digitalisation across the organisation, focusing on improving the efficiency through the introduction of technology
- Apply leading practice end to end processexpertise in order to adapt and implement new re-engineered processes, guiding the teams through the agreed re- designed processes
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Analysing any new requirements identified internally (colleagues) and externally (ELFS clients) and translating this into functional specifications for product developers; making sure requirements map to the business needs, have quality standards embedded and have relevant stakeholder buy in
-
Collaborate with team members to create detailed functional and/or technical specifications
-
Leadership activities will be required to ensure that changes to systems, procedures or processes are managed with relevant internal and external customers
-
Motivate staff to enhance the performance of the department, standardised processes and align opportunities to support the organisations strategic objective
Please see the full description in the attached document.
Job description
Job responsibilities
-
Requirement to become very familiar with the products and applications currently utilised by ELFS Business Services
-
Responsible for uncovering business issues that need to be addressed and using analytical skills to evaluate all available data / information related to the project
-
Working with departmental managers and process leads to design solutions based on user requirements, seeking enough information to understand the circumstances before responding to a situation or drawing any final conclusions
-
Manage end to end project lifecycle, maintaining internal project management documentation/ systems
- Identify opportunities for increasing efficiencies by streamlining and standardisation including introducing new ways of working, systems, and technologies to ensure the organisation remains at the forefront of innovation providing effective service delivery
-
Champion continuous improvement by constructively challenging existing practices, introducing improvements where appropriate in order to deliver a recognised high-quality service
-
Help upskill and identify training needs for team members to upskill where knowledge gaps exist
- Work in partnership with ELFS Business Systems Team to Develop digitalisation across the organisation, focusing on improving the efficiency through the introduction of technology
- Apply leading practice end to end processexpertise in order to adapt and implement new re-engineered processes, guiding the teams through the agreed re- designed processes
-
Analysing any new requirements identified internally (colleagues) and externally (ELFS clients) and translating this into functional specifications for product developers; making sure requirements map to the business needs, have quality standards embedded and have relevant stakeholder buy in
-
Collaborate with team members to create detailed functional and/or technical specifications
-
Leadership activities will be required to ensure that changes to systems, procedures or processes are managed with relevant internal and external customers
-
Motivate staff to enhance the performance of the department, standardised processes and align opportunities to support the organisations strategic objective
Please see the full description in the attached document.
Person Specification
Qualifications and Education
Essential
- Educated to degree level or equivalent level of experience of working with staff at a senior level.
Desirable
- Project management qualification / expertise
Knowldege and experience
Essential
- Ability to engage effectively with a range of colleagues both internally and from external organisations
- Ability to analyse and problem solve complex issues, and to exercise sound judgement in the face of conflicting pressures and deadlines
- Experience of taking responsibility for multiple projects with minimal supervision
- Experience of communicating with a range of audiences
- Experience of preparing reports and providing advice
Desirable
- Experience within an NHS healthcare environment
Person Specification
Qualifications and Education
Essential
- Educated to degree level or equivalent level of experience of working with staff at a senior level.
Desirable
- Project management qualification / expertise
Knowldege and experience
Essential
- Ability to engage effectively with a range of colleagues both internally and from external organisations
- Ability to analyse and problem solve complex issues, and to exercise sound judgement in the face of conflicting pressures and deadlines
- Experience of taking responsibility for multiple projects with minimal supervision
- Experience of communicating with a range of audiences
- Experience of preparing reports and providing advice
Desirable
- Experience within an NHS healthcare environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
