IT Technical Services Officer

Lancashire Teaching Hospitals NHS Foundation Trust

This job is now closed

Job summary

We are looking for a highly motivated individual who has the enthusiasm and ability to work in a challenging but equally rewarding NHS IT environment. The post is for 12 months, but we hope during that time you will become part of a great team, whose primary role is to provide desktop IT support to users throughout the Trust and with providing quality, first point of contact for computer users requiring assistance via the IT Service desk working remotely or directly with the customer.

Please note: This role is based at Royal Preston Hospital with currently no option of home working.

Main duties of the job

You must be proficient in providing first line support across the End User Compute estate and also first line support knowledge of Networks, Servers and mobile technology. This post is one of a number at this level and will provide support to users at all Trust sites.

It is also essential that you are flexible, enthusiastic and can display high levels of initiative, together with the ability to work under pressure individually and as part of a team and undertake your duties with minimum supervision. You must possess good communication skills and be able to deal with users in a pleasant and efficient manner.You may be required to participate in the Departments' out-of-hours on-call rota and working on rotation based at Preston and Chorley Hospitals.Lancashire Teaching Hospitals NHS Foundation Trust is a place where you will be encouraged to share your ideas to help improve the service, guided in your development and progression, supported in all aspects of your role by your team as well as management, and truly valued as a member of the team. If you think this sounds like the right role for you then apply now to join us!

About us

The Trust has a number of programmes aimed at digitally enabling our clinical services.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centers around patient care and enhancing their experience which means your role is pivotal and something really to be proud of

Date posted

20 May 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year Per Annum, Pro Rata

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

438-PB1339-A

Job locations

Lancashire Teaching Hospitals NHS Trust

Sharoe Green Lane, Fulwood

Preston

PR2 9HT

Job description

Job responsibilities

Provide quality support
Management and development of the Trusts IT Services and systems
Troubleshooting problems and supporting the End User Compute and Voice estate
Network support (wired and wireless)
Storage environments
Active Directory management and remediation
VMware and Cloud environment support
Microsoft client and server products
Server/client hardware and IT security
Implement and develop processes across the 1st,2nd and 3rd line teams to improve workflow and knowledge management

For the full job description, please see the attached document.

Job description

Job responsibilities

Provide quality support
Management and development of the Trusts IT Services and systems
Troubleshooting problems and supporting the End User Compute and Voice estate
Network support (wired and wireless)
Storage environments
Active Directory management and remediation
VMware and Cloud environment support
Microsoft client and server products
Server/client hardware and IT security
Implement and develop processes across the 1st,2nd and 3rd line teams to improve workflow and knowledge management

For the full job description, please see the attached document.

Person Specification

Knowledge and Experience

Essential

Demonstrable previous experience in a technical support role
Detailed knowledge of: MS Office, PC and server hardware & troubleshooting, MS Windows 7 & 10, Active Directory

Desirable

Microsoft products, PC hardware and software
Working with Cisco network products. Experience of VM ware

Qualifications and Education

Essential

Degree/HND level computing qualification or equivalent proven knowledge in IT & technology fields.
Microsoft Certified Professional certifications or other recognised IT certification

Desirable

Microsoft Certified Software Engineer
Cisco CCNP qualification

Person Specification

Knowledge and Experience

Essential

Demonstrable previous experience in a technical support role
Detailed knowledge of: MS Office, PC and server hardware & troubleshooting, MS Windows 7 & 10, Active Directory

Desirable

Microsoft products, PC hardware and software
Working with Cisco network products. Experience of VM ware

Qualifications and Education

Essential

Degree/HND level computing qualification or equivalent proven knowledge in IT & technology fields.
Microsoft Certified Professional certifications or other recognised IT certification

Desirable

Microsoft Certified Software Engineer
Cisco CCNP qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.