Job summary
We are looking for you ... Yes you!
Do you have a passion for working collaboratively in an environment thriving on positive change? If so, then this role of Retail Manager at LTHTR may be just the job for you!
Our team is just that - a team - all supporting each other and working together to achieve the best outcomes, and we are really proud of this. We cannot wait to welcome you to the team when you start and will have experienced management to help you along the way.
Our service is one where your passion, drive and motivation will genuinely make a real difference. Don't just take our word for it, have a chat with Andrew Dunne our Trust Catering Manager.
Main duties of the job
To support the Trust Catering Manager in the day to day efficient running of the department by providing strong leadership and direction to the team, monitoring and maintaining standards to ensure the safe and compliant delivery of the service for patients, staff and visitors to the organisation.
To line manage the Retail Catering Team, Supporting the Supervisors in their daily activities along with ensuring all staff are provided with training and development support to which meets the legislative requirements and departmental needs.
To proactively review the retail offering in all Trust outlets, providing continuous improvement in relation to the food offer including Click and Collect, as well as driving increased income.
About us
Being a part of Lancashire Teaching Hospitals, in whatever capacity, means being a part of one big team. We think our staff are fantastic and are the real driving force behind making us such a great place to work, which is why we love to celebrate them at every opportunity.
We provide a full range of general hospital services to 390,000 people in Preston, Chorley and South Ribble, as well as specialist care to 1.5m people across the region.
At Lancashire Teaching Hospitals, we love our staff and can't thank them enough for being life-saving heroes on a daily basis, whether they're on the front line or working behind the scenes, each member of our 7000-strong organisation plays an integral part in keeping our hospitals running successfully for our community.
Job description
Job responsibilities
- Effectively support the management team in the day to day running of the department, including leading and managing the team, Food Hygiene and Health and Safety compliance.
- Deputise for the Trust Catering Manager in their absence and as appropriate and provide cover when required.
- Manage all HR Processes within own team.
- Take the lead with the recruitment and selection processes within the department, liaising with the Quality Assurance Manager regarding induction and initial training.
- Act as a role model, presenting a positive image of self, team and organisation.
- Communicate all relevant information within the team and wider organisation as required.
- As part of the management team assist with the organisation of Catering in relation to the trusts retail offering. This will include organising staffing, ordering food, transportation and communication between kitchen and retail staff to ensure an efficient, effective service.
Job description
Job responsibilities
- Effectively support the management team in the day to day running of the department, including leading and managing the team, Food Hygiene and Health and Safety compliance.
- Deputise for the Trust Catering Manager in their absence and as appropriate and provide cover when required.
- Manage all HR Processes within own team.
- Take the lead with the recruitment and selection processes within the department, liaising with the Quality Assurance Manager regarding induction and initial training.
- Act as a role model, presenting a positive image of self, team and organisation.
- Communicate all relevant information within the team and wider organisation as required.
- As part of the management team assist with the organisation of Catering in relation to the trusts retail offering. This will include organising staffing, ordering food, transportation and communication between kitchen and retail staff to ensure an efficient, effective service.
Person Specification
Qualifications
Essential
- NVQ Level 3 in Hospitality Leadership and Supervision or equivalent experience managing in a retail outlet
- Advanced Food Hygiene Certificate
- Level 2 Certificate in Hazard Analysis Critical Control Points
- Level 2 Certificate in Allergen Awareness
Desirable
- Member of HCA
- Training qualification
- Food service / cookery qualification
- IOSH
- Manual Handling Trained
- Health & Safety Certificate
- Level 4 Food Safety
Knowledge
Essential
- Experience of delivering workplace training
- Experience of managing large teams
- Knowledge and experience of marketing and promoting retail offerings
- Experience of advertising/marketing and development of strategies to improve sales
Desirable
- Experience of working within a large-scale NHS catering operation
- Knowledge of Commissioning for Quality & Innovation framework
- Experience of managing NHS budgets
Person Specification
Qualifications
Essential
- NVQ Level 3 in Hospitality Leadership and Supervision or equivalent experience managing in a retail outlet
- Advanced Food Hygiene Certificate
- Level 2 Certificate in Hazard Analysis Critical Control Points
- Level 2 Certificate in Allergen Awareness
Desirable
- Member of HCA
- Training qualification
- Food service / cookery qualification
- IOSH
- Manual Handling Trained
- Health & Safety Certificate
- Level 4 Food Safety
Knowledge
Essential
- Experience of delivering workplace training
- Experience of managing large teams
- Knowledge and experience of marketing and promoting retail offerings
- Experience of advertising/marketing and development of strategies to improve sales
Desirable
- Experience of working within a large-scale NHS catering operation
- Knowledge of Commissioning for Quality & Innovation framework
- Experience of managing NHS budgets
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
