Patient Experience Administrator
Lancashire Teaching Hospitals NHS Foundation Trust
This job is now closed
Job summary
We are delighted to invite applicants to apply for the position of Patient Experience Administrator within the Trauma & Orthopaedics directorate.
The post will provide fantastic opportunities for individuals who have administrative experience and who are looking to become part of a dynamic and high performing team.
You will be an effective communicator, have a pro-active approach to your work, be able to demonstrate excellent organisational skills, as well as being able to multi-task and manage your workload effectively.
Main duties of the job
We're seeking a dedicated individual to take on the exciting role of managing a team of Patient Experience Support Administrators. In this pivotal position, you'll provide invaluable secretarial and administrative support to our Consultants, medical staff, and team members, ensuring the smooth operation of our healthcare services.
As the main communication link between patients, administrative staff, and the Trust, you'll play a crucial role in ensuring timely patient treatment within national waiting time guidelines. Your duties will involve offering a personal point of contact for patients throughout their orthopaedic journey, coordinating various hospital visits, and ensuring the efficient functioning of consultant clinics. Leading by example, you'll oversee administrative staff, maintaining a seamless workflow and providing exceptional patient care.
Moreover, as the Personal Assistant to Consultants, you'll exhibit a proactive approach, demonstrating initiative and autonomy in your work. Exceptional organisational skills are a must, coupled with flexibility and the ability to thrive in a fast-paced environment. Upholding the highest standards of professionalism, confidentiality, and integrity, you'll effortlessly manage multiple tasks and deadlines, ensuring the smooth operation of our healthcare services. Join us in making a positive impact on patient experiences and healthcare delivery!
About us
We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Date posted
11 April 2024
Pay scheme
Agenda for change
Band
Band 4
Salary
£25,147 to £27,596 a year per annum (pro rata for part time staff)
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
438-PB1437-A
Job locations
Royal Preston Hosptial
Sharoe Green Lane Fulwood
Preston
PR2 9HT
Employer details
Employer name
Lancashire Teaching Hospitals NHS Foundation Trust
Address
Royal Preston Hosptial
Sharoe Green Lane Fulwood
Preston
PR2 9HT
Employer's website
https://www.lancsteachinghospitals.nhs.uk/ (Opens in a new tab)
For questions about the job, contact:
Supporting documents
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