Job summary
Welcome to the cutting-edge world of healthcare innovation, where we're on a mission to revolutionize patient care through the power of technology. At Lancashire Teaching Hospitals, we believe in pushing boundaries, challenging the status quo, and creating a future where healthcare is smarter, faster, and more efficient. We're looking for a dynamic individual to join our team as a Health Roster Support Superhero!
Main duties of the job
- Channel your inner superhero powers to provide first-line support to users, swooping in to resolve issues and save the day!
- Use your communication skills to liaise with Allocate Support and ensure our Health Roster system stays ahead of the curve.
- Collaborate with our team of Health Roster Facilitators to implement upgrades with lightning speed and minimal disruption.
- Keep a watchful eye on our rosters, ensuring they're finalized and compliant.
- Assist in the creation of user accounts and the mass upload of data, ensuring our system stays supercharged.
- Keep our Health Roster system Gateway in tip-top shape, syncing it with ESR and importing data like a true superhero.
- Respond to enquiries faster than a speeding bullet, providing top-notch customer service to our team members.
- Work alongside our leaders to provide timely reports and information for internal and external review with your reporting skills.
About us
We have 9000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.
Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.
You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.
You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.
Job description
Job responsibilities
-
Being the Go-To Support: You're the go-to person when it comes to supporting users of the Health Roster system. Whether it's a glitch, a question, or a full-blown issue, you're there to help troubleshoot and get things back on track.
-
Chatting with Allocate Support: Think of yourself as the liaison between our team and Allocate Support. You'll be using the Allocate portal to raise any cases or questions and making sure we're getting the support we need to keep the Health Roster system running smoothly.
-
First Line of Defence: When users encounter problems, you're their first line of defence. You'll try to tackle issues on your own and if needed, you'll pass it on to higher levels of support to save the day.
-
Being the Problem Solver: Got a puzzle to solve? That's where you come in. You'll be using your logical thinking skills to provide solutions to any issues that pop up with the database, and if things get too tricky, you'll rope in the Head of Healthroster for backup.
-
Helping with Upgrades: Picture this: we're upgrading the Health Roster system, and you're right there in the trenches, helping to make sure the transition is as smooth as possible for everyone involved.
-
Keeping Rosters in Check: Rosters need to be on point, and that's where you come in. You'll be making sure they're finalized, compliant, and accurate, so everyone gets paid correctly and the schedules run like clockwork.
-
Data Uploads and More: From uploading sync reports to creating user accounts in bulk, you'll be the wizard behind the scenes making sure our data stays organized and up-to-date.
-
Supporting Temporary Staffing: The Temporary Staffing team are a crucial part of our organisation, and you'll be lending a hand to make sure they have everything they need to do their jobs effectively within the Health Roster system.
-
Gateway Guru: The Health Roster system Gateway is your domain. You'll be keeping it updated and using it to troubleshoot any errors on staff hours and grades like a pro.
-
Being the Friendly Face: When users have questions or need assistance, you'll be there with a friendly smile (even if it's virtual) and helpful advice, ensuring everyone feels supported and valued.
-
Report Rockstar: Reports are your thing. You'll be generating and distributing them like a boss, providing the evidence needed for internal reviews and inspections.
-
Building Relationships: You're not just a support specialist, you're a relationship builder. You'll be working closely with different teams and stakeholders, maintaining those connections to ensure we're all working towards the same goal.
-
Contributing to the Team: You're an essential part of the team, contributing to our overall effectiveness by planning your workload effectively and keeping your skills sharp through training and development.
-
Policy Adherence: Following policies and procedures is key, and you'll be making sure to stay on top of them to ensure everything runs smoothly.
Job description
Job responsibilities
-
Being the Go-To Support: You're the go-to person when it comes to supporting users of the Health Roster system. Whether it's a glitch, a question, or a full-blown issue, you're there to help troubleshoot and get things back on track.
-
Chatting with Allocate Support: Think of yourself as the liaison between our team and Allocate Support. You'll be using the Allocate portal to raise any cases or questions and making sure we're getting the support we need to keep the Health Roster system running smoothly.
-
First Line of Defence: When users encounter problems, you're their first line of defence. You'll try to tackle issues on your own and if needed, you'll pass it on to higher levels of support to save the day.
-
Being the Problem Solver: Got a puzzle to solve? That's where you come in. You'll be using your logical thinking skills to provide solutions to any issues that pop up with the database, and if things get too tricky, you'll rope in the Head of Healthroster for backup.
-
Helping with Upgrades: Picture this: we're upgrading the Health Roster system, and you're right there in the trenches, helping to make sure the transition is as smooth as possible for everyone involved.
-
Keeping Rosters in Check: Rosters need to be on point, and that's where you come in. You'll be making sure they're finalized, compliant, and accurate, so everyone gets paid correctly and the schedules run like clockwork.
-
Data Uploads and More: From uploading sync reports to creating user accounts in bulk, you'll be the wizard behind the scenes making sure our data stays organized and up-to-date.
-
Supporting Temporary Staffing: The Temporary Staffing team are a crucial part of our organisation, and you'll be lending a hand to make sure they have everything they need to do their jobs effectively within the Health Roster system.
-
Gateway Guru: The Health Roster system Gateway is your domain. You'll be keeping it updated and using it to troubleshoot any errors on staff hours and grades like a pro.
-
Being the Friendly Face: When users have questions or need assistance, you'll be there with a friendly smile (even if it's virtual) and helpful advice, ensuring everyone feels supported and valued.
-
Report Rockstar: Reports are your thing. You'll be generating and distributing them like a boss, providing the evidence needed for internal reviews and inspections.
-
Building Relationships: You're not just a support specialist, you're a relationship builder. You'll be working closely with different teams and stakeholders, maintaining those connections to ensure we're all working towards the same goal.
-
Contributing to the Team: You're an essential part of the team, contributing to our overall effectiveness by planning your workload effectively and keeping your skills sharp through training and development.
-
Policy Adherence: Following policies and procedures is key, and you'll be making sure to stay on top of them to ensure everything runs smoothly.
Person Specification
Qualifications and Education
Essential
- Minimum of GCSE Grade C or equivalent in Mathematics and English Language
Desirable
- Healthroster Administration Allocate Initial training course
Knowledge and Experience
Essential
- Experience of delivering internal customer support, professionally dealing with a range of situations by email, over the phone and face to face with positive outcomes.
- Experience using Microsoft Office to an intermediate level.
- Experience of managing a varied range of tasks and activities
- Previous experience of, and a strong commitment to delivering a customer focused service
- Experience of extracting management information reports from a database, presenting the information and knowledge in user-friendly formats
- Experience of working within defined administrative procedures
- Systematic and logical with demonstrated ability to problem solve, analyse and evaluate data
Desirable
- Experience of working within a project environment
- Able to identify problems and their causes
- Experience of working with IT systems, e.g., ESR and Healthroster
- Knowledge of the healthcare setting an understanding of the need to provide an effective 24 hour service
- Previous experience of working within an administration role in a Health Roster service
Person Specification
Qualifications and Education
Essential
- Minimum of GCSE Grade C or equivalent in Mathematics and English Language
Desirable
- Healthroster Administration Allocate Initial training course
Knowledge and Experience
Essential
- Experience of delivering internal customer support, professionally dealing with a range of situations by email, over the phone and face to face with positive outcomes.
- Experience using Microsoft Office to an intermediate level.
- Experience of managing a varied range of tasks and activities
- Previous experience of, and a strong commitment to delivering a customer focused service
- Experience of extracting management information reports from a database, presenting the information and knowledge in user-friendly formats
- Experience of working within defined administrative procedures
- Systematic and logical with demonstrated ability to problem solve, analyse and evaluate data
Desirable
- Experience of working within a project environment
- Able to identify problems and their causes
- Experience of working with IT systems, e.g., ESR and Healthroster
- Knowledge of the healthcare setting an understanding of the need to provide an effective 24 hour service
- Previous experience of working within an administration role in a Health Roster service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
