Reception Team Leader

Lancashire Teaching Hospitals NHS Foundation Trust

This job is now closed

Job summary

There's no doubt that in order to make a difference for the patients we serve at Lancashire Teaching Hospitals, we need great people providing dedicated support behind the scenes, and the value that you will bring cannot be underestimated.

Within the Oncology department we really value our staff, all staff play an important role in the day to day running of our clinical services making sure that patient care is at the forefront of all we do.

This post will support the department to achieve EWTD Compliance, Income, Activity, Patient Care, Performance Targets, they will be responsible for ongoing staff training, supervision and support to activate, discharge, book appointments, code visits, manage patients, transport, respond to queries and ensure Flex is updated in real time.

Main duties of the job

We want you to join us and help us develop, grow and embrace our digital transformation journey. We rely on our administrative team to support across our division and you will be joining a team that is working hard to transform the way we provide face to face and all other means of patient administrative contact services.

As part of the digital transformation, we are constantly looking at innovative ways and ideas to transform administrative tasks moving us forward towards a 'digital first' approach. Do you have any creative ideas that can make a difference and have an impact on our vision? We would love to hear them!

We aren't going to shy away from saying that it's going to be challenging at times, as well as demanding, but we know this will motivate you and if you can keep your cool and keep things on track when things get chaotic, then you are just what we are looking for.

About us

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of.

We also offer further development opportunities within the trust.

Date posted

17 November 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum, pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

438-PB0906

Job locations

Royal Preston Hospital

Sharoe Green Lane

Preston

PR2 9HT

Job description

Job responsibilities

You will have excellent communication, leadership, operational and inter-personal skills. They must have in-depth knowledge and experience of the Trust's outpatient appointment booking processes and the systems that support this function, specifically the National Spine, Quadramed and BI Portal.

Develop and maintain effective working relationships with clinicians, managers and others within the Specialty Business Unit and with trust wide service users.

For more information please see the attached Job Description and Person Specification.

Job description

Job responsibilities

Develop and maintain effective working relationships with clinicians, managers and others within the Specialty Business Unit and with trust wide service users.

For more information please see the attached Job Description and Person Specification.

Person Specification

Knowledge & Experience

Essential

oAware of the concept and application of confidentiality
oExperience of staff management
oPrevious receptionist experience
oExperience of Microsoft packages

Desirable

oExperience of LTHTR packages, including Harris Flex

Qualifications & Education

Essential

oGood General Education
oAdministrative skills

Desirable

IT Skills

Person Specification

Knowledge & Experience

Essential

oAware of the concept and application of confidentiality
oExperience of staff management
oPrevious receptionist experience
oExperience of Microsoft packages

Desirable

oExperience of LTHTR packages, including Harris Flex

Qualifications & Education

Essential

oGood General Education
oAdministrative skills

Desirable

IT Skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.