Job summary
Behind every great hospital is a team which makes sure that the right patient is in the right place at the right time with the right information and that's exactly what we do! We provide a support service behind the scenes to ensure the very best care for patients across the Trust. Your passion, enthusiasm, drive and motivation will genuinely make a real difference to our Data Quality Assurance Department. Your tenacity for accuracy and steadfast approach to getting data spot on will help you really thrive and succeed in our team. The team describes our service as innovative, forward thinking and dynamic. We are so proud of the fantastic service we provide and truly believe in our mantra 'Enhancing patient care by ensuring accurate patient information' .
So if you LOVE data, finding and correcting errors, don't mind repetitive tasks, then we cannot wait for you to join us and become part of our friendly, enthusiastic, flexible and supportive team.
Main duties of the job
You'll work on the validation and audit of patient information, applying a high degree of attention to detail and precision, ensuring that missing data items are obtained and data errors corrected so our patient records are as accurate as possible. You'll highlight recurrent errors and trends to support process improvement.
We support the improvement, development and timely capture of sound and accurate data across the Trust. It can feel quite frustrating and repetitive at times; but we take personal responsibility for the quality of service provided and continually strive for service improvements.
We can't expect you to stay forever, but we certainly believe in training for progression, supporting our team to grow & develop. You will develop all kinds of skills through the use of internal & external systems/databases, including Microsoft applications. Your training requirements are included within personal developments plan and supported by the team.
About us
You will have the chance to give something back to the NHS as we need people just like you to join our workforce with all the skills, knowledge, experience and attributes you have to help us with our patients care.
You won't be alone; we have a great team ethos and spirit, all supporting each other and working together to achieve the best outcomes - even though now some of our meetings are virtual as we work from home too. Our team is made up of those who have been here over ten years as well as new members - all looking forward to welcoming you!
Job description
Job responsibilities
- Support effective audit of patient pathway ensuring data items are checked / recorded within agreed timescales.
- Interrogate patient records and data to ensure accuracy and updating Trust systems to reflect any updated information.
- Undertake the validation of exception and associated reports, ensuring missing data items are obtained and data errors corrected.
- Undertake data input/recording.
- Be committed to the continuous improvement of Data Quality, taking personal responsibility for the quality of service provided and to contribute towards and support service improvements.
- Assist and support improvements and developments in the timely capture of sound and accurate data across the Trust.
- Assist with the corporate rolling audit programme, supporting collection and reporting of outcomes.
- Deal with telephone/email enquiries from other departments/ organisations in a polite and efficient manner.
- Liaise with internal / external staff to ensure sound collection and recording processes are complied with
- Undertake the monitoring, recording and re-direction of clinical information letters (NoPs).
- Monitor and action rejects from Lancashire Person Record Exchange Service(LPRES) system.
- Action patient Death Notifications.
- Support continuous review/development of quality initiatives, responding in line with changing requirements.
- Support within the Data Quality Assurance function an honest and open culture that encourages the use of initiative, individual and team responsibility.
- Perform role and responsibilities with due regard to all Trust Procedural and Policy documentation and local policies and legislation.
Job description
Job responsibilities
- Support effective audit of patient pathway ensuring data items are checked / recorded within agreed timescales.
- Interrogate patient records and data to ensure accuracy and updating Trust systems to reflect any updated information.
- Undertake the validation of exception and associated reports, ensuring missing data items are obtained and data errors corrected.
- Undertake data input/recording.
- Be committed to the continuous improvement of Data Quality, taking personal responsibility for the quality of service provided and to contribute towards and support service improvements.
- Assist and support improvements and developments in the timely capture of sound and accurate data across the Trust.
- Assist with the corporate rolling audit programme, supporting collection and reporting of outcomes.
- Deal with telephone/email enquiries from other departments/ organisations in a polite and efficient manner.
- Liaise with internal / external staff to ensure sound collection and recording processes are complied with
- Undertake the monitoring, recording and re-direction of clinical information letters (NoPs).
- Monitor and action rejects from Lancashire Person Record Exchange Service(LPRES) system.
- Action patient Death Notifications.
- Support continuous review/development of quality initiatives, responding in line with changing requirements.
- Support within the Data Quality Assurance function an honest and open culture that encourages the use of initiative, individual and team responsibility.
- Perform role and responsibilities with due regard to all Trust Procedural and Policy documentation and local policies and legislation.
Person Specification
Qualifications
Essential
- Good Educational standard (including Math & English GCSE (grade c or above )or equivalent)
Desirable
- Educated to A - Level Standard
- Holds ECDL or equivalent experience
Knowledge & Experience
Essential
- oExperience of working/dealing with others
- oExperience of working in a change environment
- oAble to demonstrate a good understanding of Data Quality and it's requirements
- oInvestigative and analytical approach/experience
- oAbility to use operational experience of Microsoft Office Packages
- oAble to meet deadlines and thrive under pressure
- oExcellent interpersonal, communication and organisational skills
Desirable
- oOperational Knowledge of Harris Flex CPR
- oKnowledge of patient pathway from referral to discharge
- oExperience of monitoring /auditing processes of work
Person Specification
Qualifications
Essential
- Good Educational standard (including Math & English GCSE (grade c or above )or equivalent)
Desirable
- Educated to A - Level Standard
- Holds ECDL or equivalent experience
Knowledge & Experience
Essential
- oExperience of working/dealing with others
- oExperience of working in a change environment
- oAble to demonstrate a good understanding of Data Quality and it's requirements
- oInvestigative and analytical approach/experience
- oAbility to use operational experience of Microsoft Office Packages
- oAble to meet deadlines and thrive under pressure
- oExcellent interpersonal, communication and organisational skills
Desirable
- oOperational Knowledge of Harris Flex CPR
- oKnowledge of patient pathway from referral to discharge
- oExperience of monitoring /auditing processes of work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
