Job summary
This is a varied and exciting position for someone with an audio-visual background that would like to bring their skills to a healthcare environment and be part of an innovative and forward-thinking team.
We are looking for an audio-visual support technician to maintain all systems within the education centres at both Chorley and Preston hospitals as well as provide support for users and staff when needed. You will also be supporting new and innovative teaching technology within healthcare.
The Health Academy at Lancashire Teaching Hospitals provides facilities for meetings, clinical skills and teaching, and boast high-spec audio-visual facilities throughout.
Main duties of the job
As part of the Blended Learning team and reporting to the Blended Learning Manager, you will be responsible for ensuring that all audio-visual systems within the Education Centres at both Chorley and Preston hospitals are maintained and working to a high standard. This includes quickly and successfully resolving any issues or faults logged, implementing pre-emptive maintenance, installing equipment, and overseeing any installations by external companies.
In addition, you will be required to assist with any educational technology projects and implementing new solutions such as virtual and augmented reality, and 3D printing. You will also be required to assist in high-profile corporate and educational events such as webinars, and awards and courses.
Ideally you will have a strong background in audio-visual installation, programming, and support, as well as being technically minded and skilled in IT including the use of MS Office suites and basic admin-level IT support.
You will be able to communicate effectively with staff at all levels and act as an expert resource in supporting staff to use a wide range of equipment in addition to traditional audio-visual systems. No one day will be the same, you will need to be able to quickly adapt to different people and situations. You will be expected to work in high-pressure clinical settings such as surgical theatres and must have a safe and professional attitude towards your workplace, colleagues, and patients.
About us
The Blended Learning Team are a dynamic, sociable, and forward-thinking team that supports the Trust through the use of multimedia, online learning, medical/surgical art, and educational technologies including audio-visual support.
Why not take a look at our very our twitter page to give you an insight into our team and projects @BL_LTHTR.
The role is based mainly on-site at both Chorley and Preston hospitals (Preston being the primary base) around core-hours, but you will be expected to provide occasional out of hours support where needed. There will be the option for home working depending on the required workload.
Job description
Job responsibilities
You are responsible for the day to day management and associated troubleshooting of audio-visual systems and equipment to support educational service requirements.
You will create and oversee maintenance, installations, management, and in-house servicing processes providing expert on-going technical support of all audio-visual systems within the education centres, and act as a key person in terms of liaison, advice, training and support to end users.
- Use expert knowledge to take responsibility for managing the speedy resolution of AV and IT faults or issues reported by staff
- Perform high level diagnosis/troubleshooting of audio-visual systems
- Perform regular and routine maintenance and troubleshooting for all systems
- Management of audio-visual installations within education when using external companies.
- Installation of AV equipment including mounting of equipment
- Programming of new AV equipment during installations or repurposing of existing equipment
- Support where needed in any education technology projects
- Be responsible for day-to-day maintenance of educational technology hardware
- Provide support for any high-profile departmental or Trust events
As part of the selection process for this post you will be asked to attend a practical exam within one of the education centres as well be expected to answer technical question during interview.
Job description
Job responsibilities
You are responsible for the day to day management and associated troubleshooting of audio-visual systems and equipment to support educational service requirements.
You will create and oversee maintenance, installations, management, and in-house servicing processes providing expert on-going technical support of all audio-visual systems within the education centres, and act as a key person in terms of liaison, advice, training and support to end users.
- Use expert knowledge to take responsibility for managing the speedy resolution of AV and IT faults or issues reported by staff
- Perform high level diagnosis/troubleshooting of audio-visual systems
- Perform regular and routine maintenance and troubleshooting for all systems
- Management of audio-visual installations within education when using external companies.
- Installation of AV equipment including mounting of equipment
- Programming of new AV equipment during installations or repurposing of existing equipment
- Support where needed in any education technology projects
- Be responsible for day-to-day maintenance of educational technology hardware
- Provide support for any high-profile departmental or Trust events
As part of the selection process for this post you will be asked to attend a practical exam within one of the education centres as well be expected to answer technical question during interview.
Person Specification
Qualifications & Education
Essential
Desirable
- ECDL or equivalent qualification
- ITIL Foundation level qualification or equivalent knowledge
- Higher educational qualification (A-level or Degree) in an audio-related or multimedia field
- Avixa CTS Certification
- Extron Control Professional certification or similar
Knowledge & Experience
Essential
- Substantial experience of working with audio-visual technology e.g. projectors, displays, audio systems
- Knowledge of audio-visual connections, transmission methods and standards such as IP and RS232
- Knowledge and experience of AV control systems e.g. Extron, Crestron
- Previous experience of troubleshooting AV faults or issues
- Experience installing AV equipment and/or using hand tools, working at height, installing cables etc
- Advanced IT knowledge particularly with MS Office Suite and Teams and command line.
Desirable
- Experience of working within a healthcare organisation and knowledge of NHS IT systems
- Knowledge of current technology trends around 3D printing, AR, VR etc
- Experience with programming and commissioning of AV systems
- Knowledge around health and safety guidelines
- Experience with asset manager and/or helpdesk software
Person Specification
Qualifications & Education
Essential
Desirable
- ECDL or equivalent qualification
- ITIL Foundation level qualification or equivalent knowledge
- Higher educational qualification (A-level or Degree) in an audio-related or multimedia field
- Avixa CTS Certification
- Extron Control Professional certification or similar
Knowledge & Experience
Essential
- Substantial experience of working with audio-visual technology e.g. projectors, displays, audio systems
- Knowledge of audio-visual connections, transmission methods and standards such as IP and RS232
- Knowledge and experience of AV control systems e.g. Extron, Crestron
- Previous experience of troubleshooting AV faults or issues
- Experience installing AV equipment and/or using hand tools, working at height, installing cables etc
- Advanced IT knowledge particularly with MS Office Suite and Teams and command line.
Desirable
- Experience of working within a healthcare organisation and knowledge of NHS IT systems
- Knowledge of current technology trends around 3D printing, AR, VR etc
- Experience with programming and commissioning of AV systems
- Knowledge around health and safety guidelines
- Experience with asset manager and/or helpdesk software
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
